Ricoh USA Sales Manager Reviews | Glassdoor

Ricoh USA Sales Manager Reviews

Updated Apr 5, 2019

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Found 25 reviews

2.8
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Ricoh USA CEO Joji Tokunaga (no image)
Joji Tokunaga
0 Ratings
  1. "Sales manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Manager in Stockton, CA
    Recommends
    Positive Outlook

    I have been working at Ricoh USA full-time for more than 10 years

    Pros

    Unlimited growth potential, unlimited income potential

    Cons

    Long hours, very structured & some work on weekends

    Advice to Management

    If you're willing to work hard and put in the hours, the rewards are great

    Ricoh USA2016-01-16
  2. "Printing / Software / Hardware sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Regional Sales Manager in West Caldwell, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ricoh USA full-time for more than 8 years

    Pros

    Large Organization; chance to get promoted

    Cons

    Senior Leadership is challeged and keeps making changes & keeps trying to cut their way to a profit. It seems every 6-12 months, they are doing a Reduction in Force (RIFs)

    Advice to Management

    Pick a path; stick to it; get inventory faster to the end client; competition can deliver within 2 weeks; Ricoh is 5-6 weeks on average which is unacceptable to the client and also to paying the sales people, since sales is paid once it delivers & invoices.

    Ricoh USA2019-04-05
  3. Helpful (3)

    "No Loyalty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - AREA SALES MANAGER in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ricoh USA full-time for more than 10 years

    Pros

    Compensation and benefits are excellent.

    Cons

    Company has no loyalty to long term employees and will not hesitate to let productive and successful contributors go the second they feel it is in their financial interest. Upper management, which is responsible for the poor decision making is however reshuffled and protected.

    Advice to Management

    Get yourself out of CYA mode and look to simplify processes and get out of your own way.

    Ricoh USA2017-10-07
  4. Helpful (2)

    "Massive financial issues. I was laid off after 7 years of commitment and growth to a leadership position."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Ricoh USA full-time for more than 8 years

    Pros

    Great local people Good products That's really it..... everything else is poor. Comp plan is well below competition, didn't find this out till I was gone.

    Cons

    Financial Crisis No Loyalty Massive shift in core products Upper management has no clue what is happening on the market level

    Ricoh USA2017-08-15
  5. Helpful (5)

    "Worst company ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Commercial Sales Manager in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ricoh USA full-time for more than 5 years

    Pros

    There are none; company is run by former IKON losers like the HR VP. No direction, no understanding of basic business processes

    Cons

    HR is run by kooks and losers. No programs to effectively lead manage and coach. Bad attitudes all around. The "new world of jerks"

    Advice to Management

    get acquired

    Ricoh USA2017-08-10
  6. Helpful (3)

    "Sales Manager - Major Accounts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ricoh USA full-time for more than 10 years

    Pros

    It was a good place for career advancement, but not anymore

    Cons

    Ricoh sold off most of their accounts to dealers or moved to inside sales, so they basically cut/laid off 80% of their sales organization. Not much opportunity left here.

    Advice to Management

    Sell it all to the dealer

    Ricoh USA2017-05-12
  7. Helpful (2)

    "Worked for Ricoh for over 20 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - AREA SALES MANAGER 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Ricoh USA full-time for more than 10 years

    Pros

    It was a great organization, with some of the best leaders, products and a clear direction. It's hard to find 20 words of pros.

    Cons

    Ricoh went south right after the ikon acquisition. Somehow the bankrupt ikon leadership was put in power This new CEO might want to take a close look at who he has running the divisions. They bankrupt ikon/Ricoh they are going to bankrupt him.

    Advice to Management

    Replace the division and regional vp's. You have plenty of talent in your ranks. That will do a much better job.

    Ricoh USA2017-06-06
  8. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Manager in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ricoh USA full-time for more than 3 years

    Pros

    the people, benefits - thats about it

    Cons

    constantly messing with commissions and changing comp plans - lots of turnover

    Ricoh USA2017-01-11
  9. Helpful (1)

    "Great job and excellent training but be ready to live daily change."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Manager 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Ricoh USA full-time for more than 3 years

    Pros

    Training is excellent Technology is innovative Work with large client base Always something new to do on a daily basis. Control of your own schedule.

    Cons

    Organizational change is a daily occurrence. Commission structure is too complicated Sales cycles can be very long due to complexity of solution.

    Advice to Management

    Simplify commission structure and reduce the frequency of internal changes. This will greatly reduce turn over.

    Ricoh USA2016-09-15
  10. Helpful (3)

    "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ricoh USA full-time for more than 10 years

    Pros

    Great sales training program. Managers left you alone if you were hitting your numbers.

    Cons

    Things were constantly changing. Compensation plans continued to get worse every year. Cost of products would go up every year and become harder to sell. There were also many other competitors that had better technology and better solutions.

    Ricoh USA2016-05-17
Found 25 reviews