Ricoh "upper management" Reviews | Glassdoor

Ricoh Employee Reviews about "upper management"

Updated 14 Nov 2019

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3.0
43%
Recommend to a Friend
61%
Approve of CEO
Ricoh CEO Joji Tokunaga (no image)
Joji Tokunaga
92 Ratings
Pros
Cons
  • "Upper Management is in constant flux the last two years(in 95 reviews)

  • "Company wants to be a technology company, but keeps running as a copier company(in 66 reviews)

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Reviews about "upper management"

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  1. "A Company to Appreciate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technology Applications Specialist in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ricoh full-time for more than a year

    Pros

    Ricoh is fair to its employees. By today's standards, that's a big deal. Look, everyone wishes they made more money. But Ricoh pays better than any other job I've interviewed for at my skill level by several bucks an hour. The benefits are fair (vacation pay, sick pay, bereavement pay, health insurance, driving mileage reimbursement, etc). Ricoh also has a strong culture of promoting from within and places value... on employee retention. If you show the slightest ambition to advance, you'll have the chance. Every company hires a bad manager from time-to-time; but over all Ricoh has set an excellent precedent for employee recognition, development and demonstrates that they care about both their customer and their employees.

    Show More

    Cons

    Things move slow sometimes; if you need things (as an employee) sometimes you have to ask a few times. Upper management is not typically going to be on-site where you work; they have a lot of sites to care for so you have to be a certain amount of self directed. Pro side of this: there's not overbearing micro-managing to deal with.

    Advice to Management

    Be a little more attentive (timely) to on-site employee requests. Check in just a little more frequently/in depth; some on-site associates don't always know how to communicate that they need more from you.

    Ricoh2015-07-27
  2. Helpful (1)

    "great introduction to industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Intern - Hourly in Boulder, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ricoh full-time for less than a year

    Pros

    people, pay, cutting edge work

    Cons

    organization, upper management, old building

    Ricoh2019-11-14
  3. Helpful (1)

    "A great place to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Software Quality Assurance Engineer in West Caldwell, NJ
    Recommends
    No opinion of CEO

    I worked at Ricoh full-time for more than 8 years

    Pros

    Great people. More stability than most.

    Cons

    Upper Management is in constant flux the last two years.

    Ricoh2019-11-05
  4. Helpful (2)

    "Good Benefits w/ Bad Office Politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Legal On Site Service Specialist (MS Ops) in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Ricoh full-time for more than a year

    Pros

    Great Benefits (Health, Dental, 401k, Vision) There are always open positions (A pro or a con depending on how you view it)

    Cons

    Wages aren't very competitive. Upper Management is very power hungry. Promotions past a certain point not likely. Not worth putting in full effort anymore, because their performance system will not reward you for it. Not ADA Friendly. Not a lot of OT available.

    Advice to Management

    Stop trying to hire too many new people (especially those you know personally) and focus on improving your existing team instead of doing things that drive them away. Don't change aspects that have been in place for 5+ years. Consider all sides of any major decision made. Don't wait until last minute to announce any major changes that are up and coming either.

    Ricoh2019-08-10
  5. "Good for first time experience and yea...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Specialist in Tucker, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ricoh full-time for more than a year

    Pros

    - Great for first time IT Call center experience - You will build the knowledge foundation that you have or didn't have before - Encounter multiple issues dealing with Networking ( Printer connection Issues/ Scan Folder paths/ Scan to email) - They offer classes for Comptia Certifications - Possibility to get onboard with new technology coming to the company

    Cons

    1) Management is 50/50 - You have the ones that want to help you excel in your career - Then others that look to throw you under a bus and fire you 2) No talks about pay raises or monthly/yearly reviews 3) Job Position - If you get in this position they only care about Metrics and Aux times - If you stay in an Aux time to long without approval you will be written up, even if its just to complete a Ticket... that you could not finish once the customer ended the call before resolution and If you need to call the customer back. 4) Upper Management - Some of the management does not even engage with the employees to understand the job role that they are tasked to do. - Does not take employees opinions into consideration much 5) Job Growth - Hardly any departments to go that will be different from what you are doing now. ( taking phone calls) - Rarely get accepted into new positions

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    Advice to Management

    Upper Management needs to drop the the bad attitudes, and Truly embrace the new world at work. The open floor collaboration platform , that lets employees help each other without backlash. So how can you have an open floor collaboration, but employees still get in trouble for helping each other? Sounds totally backwards.... Always room for improvement on everyones behalf.

    Ricoh2019-04-17
  6. Helpful (1)

    "Was a simple job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Data Entry in South Seattle, WA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Ricoh full-time for less than a year

    Pros

    - Easy to work with - Lots of room for error

    Cons

    - Upper management fiddles too much in things they don't know

    Ricoh2019-04-01
  7. Helpful (2)

    "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ricoh full-time for more than 3 years

    Pros

    Great working environment, flexible working schedule

    Cons

    let go of a lot of great employees and upper management level personnel have no idea how the account works. The New world of work is a disappointment.

    Ricoh2018-03-10
  8. Helpful (5)

    "Hold senior management accountable for their failures"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Site Manager in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ricoh full-time for less than a year

    Pros

    Extensive training and fair wages

    Cons

    Ricoh as a company dropped the ball on holding their upper management team accountable for major employment issues. Human Resources serves only as a cover to exploit middle management and staff. The employee relations department is all politics and no action. Such a shame as I had great hopes for a long future with this company.

    Advice to Management

    Senior management must hold themselves to the minimal expectation of being fair and equitable. Anything short of that will drive down moral and performance. Ricoh will often talk about culture and values, but when it hits the fan you will quickly see there is no substance to this.

    Ricoh2018-03-26
  9. Helpful (4)

    "Technology Services Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technology Services Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ricoh full-time for more than 10 years

    Pros

    There are some extremely talented service technicians from the "old" RICOH.

    Cons

    The merger with IKON brought a losing strategy to the company. IKON management prevailed. Upper management plays with the metrics to self protect and the techs pay the price.

    Advice to Management

    RICOH go back to your core values, IKON was failing and following their model is creating the same outcome which is failure. Value your people and not you inaccurate numbers.

    Ricoh2018-03-05
  10. Helpful (2)

    "Only to gain experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ricoh full-time for more than 3 years

    Pros

    Starting pay is above minimum wage You gain (depending on position) valuable office experience. A few good managers. Health/Vision/Dental benefits were great

    Cons

    Pay is not MUCH more than minimum wage You are expected to do more than your title suggests The upper management team can be vindictive, they will act friendly but their actions are much louder. The company does not listen to your concerns or suggestions. That seems small, but as the area managers are NOT onsite often they dont understand that these suggestions would make a big impact on their customers.... Raises are PITIFUL. You will not see a raise more than 30 cents. Overtime if it is important to you is not common and usually needs approval. I dont care about Company Recognition or events but if thats your thing look forward to disappointment. They started up an event program a couple years ago but only held 2 or 3 and then gave up. Recognition is in the form of a printed certificate that says good job. nothing special about it.

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    Advice to Management

    Take the time to sit with each of your customers and employees at each office. Dont make the meeting "well this is what Ricoh does" make it "what can Ricoh do for you?" Push for a bit more pay, that is the main reason for such high turnover. Onsite employees should not have to do supervisor duties, supervisors should not have to do management duties, management should not have to do Area Manager duties, and... so on. If you expect a specific employee to handle more than at least pay them more.

    Show More
    Ricoh2018-01-11
Found 60 reviews