RigNet Reviews | Glassdoor

RigNet Reviews

Updated October 3, 2017
21 reviews

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Steven E. Pickett
6 Ratings

21 Employee Reviews

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Pros
  • For those who drink the RigNet Kool Aid and get on their knees and do whatever it takes to keep your job this is a great place for you (in 4 reviews)

  • Some good people to work with, in an interesting industry (in 3 reviews)

Cons
  • oil and gas company, future is not certain, but what O&G is at this time in this market (in 6 reviews)

  • really hoping the O&G Industry picks back up (in 5 reviews)

More Pros and Cons

  1. Helpful (10)

    "VPs! VPs! And more VPs!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Houston, TX
    Current Employee - Anonymous in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at RigNet full-time (More than 5 years)

    Pros

    Impress yourself by working hard and well. But you don’t have to waste time impressing all the VPs. They are only impressed by themselves. The other things one doesn’t have to worry about: raises, internal promotions, bonuses or 401k matches.

    Cons

    Optimism for the new President has been dashed by executive cronyism, corporate trendiness and frantic acquisitions which aims to distract from the new executive team’s inability to increase revenues organically.
    The VPs seem to get their unoriginal, inapplicable, trendy ideas by walking down the business isle at Barnes and Noble and coopting the latest corporate buzzwords off the book covers. The most obtrusive result of this is a new open-air Houston office to foster collaboration. This has resulted in a fish bowl of an office with no privacy and lots of noise. The only collaborations are the nervous breakdowns from widely disparate salaries, no privacy, raises, bonuses, 401k matches. promotions, hope or fun.
    The Company has been losing 1 to 4 million dollars a quarter. Legal proceedings with one of the company’s most important vendors won’t help the streak. So, take solace, there are others alienated by all the VPs.
    Any new hire seems to be at the VP level. Employees who know customers and products are fewer and exhausted of energy and hope that the seemingly endless, new VPs can turn the latest buzzword (Internet of Things) into a functioning operation.

    Advice to Management

    For current and prospective employees, be wary. The new VPs are spewing hollow platitudes about customer service and teamwork. While, at the same time, there are preparations to move as much customer service possible into web based services to dismiss as many employees possible.
    This new, team of endless VPs dismisses the employees with a condescending smile. The VPs are smiling from above because they know the non-VP employees are now and in the future, nothing more than fodder and mortar for their guaranteed stock options, bonuses and cash-outs. It is a miserable place to work.


  2. Helpful (9)

    "The wheels are falling off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at RigNet full-time (More than 3 years)

    Pros

    Truly, there is only a real upside to working here if your work experience is outside of the oil and gas industry, which is a crazy seeing as how RigNet is an oil and gas service provider. If you have product development experience or if you have worked with the current CEO at one of his previous companies, you can do no wrong.

    Cons

    Far too many to list out all of them, but the biggest issue I see is that the top decision makers know absolutely nothing about our industry, what our customers want, or how to run this type of business. They believe that this company can be run the same way as their previous companies in different industries, which is ridiculous. The CEO makes snap judgements about situations and people without any facts, and even when he is informed, he will stick to his misinformed guns rather than EVER admit he could POSSIBLY be incorrect. The culture is "management by fear", wherein everyone is too afraid of retaliation for having a differing opinion about anything to even express alternate ideas on how to accomplish company goals. There are less than 4 people in the entire organization that can tell you anything about the strategy, direction, or plans for the company, because the CEO has no clue how to express his vision. There were such high hopes for the changes coming back when the CEO took over, but unfortunately, this has become perhaps the worst run organization I have ever been a part of, and will be looking for an exit soon. At the rate that they are going, senior management will have successfully destroyed years of hard work from hundreds of current and former employees, all in a matter of months. It is depressing to walk into a building where everyone is just droning along trying to do their best, all while just waiting for someone to punch their ticket and send them packing. It happened last week with one of the better managers that the company had. Apparently, his vision didn't match up with the CEO's, and I feel sorry for the team that is left behind to pick up the pieces, because they won't get any real support moving forward from a group that has no idea how their business needs to be run. If it can happen to him, it can easily happen to the rest of us worker bees that are much more easily replaced. The CFO is awarded a massive bonus, newly hired project managers are given sign-on bonuses and are paid more than department managers with far more responsibility, pointless company acquisitions are being pursued (or have been completed), yet the current employees that got this company where it is today are ignored and unappreciated across the board. No bonuses for those that are even eligible for them anymore, and no word about raises either. My bonus was taken away and I was given a weak raise (less than one year's worth of what my bonus was) to compensate for it. The CEO went so far as to send a note out about how Wall Street is apparently paying attention to how he is doing things because our stock price went up, which is both conceited and uninformed, as the real reason for the stock price increase was market condition turnaround and commitments made by OPEC (remember, we are an oil and gas service provider). By the way, I think the stock price had dropped steadily since. Some day soon, the company will be up for sale, or certain departments other than product development will be up for sale. The guys at the top will get the big payday, and everyone else will get the shaft. Some employees are able to travel constantly, spending well over 150 days per year in a hotel, while others are questioned if they want to travel to Houston for the week. There is a definite double-standard at RigNet. Not all employees are treated equally, that is for certain. It's just sad, really. If you are looking for employment and you don't have any firm ties to the CEO or his Dallas cronies, I would consider RigNet as the last possible option only.

    Advice to Management

    The pretty new office is paid for by the same oil and gas customers whose business you don't understand, nor do you try to understand. All of the other recent reviews are fairly accurate. Take note! Nobody that works for RigNet expects to be there in 5 years because they have zero confidence that they will have a company to work for in 5 years. Do something for the employees, stop presenting the image that you don't care about the little guys here, stop allowing certain executives to do whatever they want without exception, and work on correcting the unfortunately accurate perception that the CEO is selfish, misguided, self-important, short-tempered, and too important for his junior (non-executive) employee's time. Get rid of the double standards.

  3. Helpful (4)

    "Good company....once upon a time. Now HORRIBLE."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Houston, TX
    Former Employee - Engineer in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at RigNet full-time (More than 5 years)

    Pros

    Only good positions are field technicians or managers. Techs make good money with minimal supervision and managers do as they want and have security by keeping lower level employees down.

    Cons

    Zero room for growth. Company does not foster any career development at all, nor do they offer additional training for current roles. HR will preach otherwise but they take no action. If you want to work for RigNet, get ready to go nowhere fast. You will hear nothing but excuses from management. Company chooses to invest in everything but their employees.

    Company is also bursting at the seams with VP's while they continue to eliminate jobs of those on the front line doing the work.

    Raises - nonexistent
    Bonuses - none for most, unless you're a VP or C-level.
    Training - None
    Career Growth - none, they will hire outside before promoting.
    401k - company match suspended

    Advice to Management

    Take these reviews seriously! I was not fired or laid off and am not bashing the company out of spite, but was just extremely let down by a company I once loved and was lucky enough to find a new opportunity in a new industry.

    I would venture to say the majority of your workforce is exploring or looking for a way out. Moral is the lowest I've seen in 6 years; people are miserable and it would be nice if management even pretended to care.


  4. Helpful (7)

    "Read before applying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at RigNet full-time

    Pros

    Talented, knowledgeable co-workers who don't hesitate to help.
    Company-provided laptops allow you to customize your workflow to your needs.

    Cons

    No structured work processes, expected to figure it out as you go.
    On boarding training is non-existent
    Nearly zero room for advancement within the company.
    Company is very segmented, different regions have access to tools others cannot use.

    All of these combine to give a lackluster experience that makes the employee feel immensely undervalued.

    Advice to Management

    Communication is king - keep employees better informed about upcoming changes to workplace practices. Managers need to spend more time coaching employees which will inspire success and motivation.

    There also needs to be some amount of organization. The fact that we are expected to jump through hoops gathering information is not only a time waster - but irritating to no end.


  5. Helpful (2)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at RigNet full-time (More than 10 years)

    Pros

    Many Employees are Excellent Friends

    Cons

    Management is Dishonest, Unethical and poor Leadership

    Advice to Management

    Value your Human Capital. Learn to respect your employees and quit looking for ways to cheat them out of benefits or pay.


  6. Helpful (4)

    "Poor management culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at RigNet full-time (More than a year)

    Pros

    Good potential business opportunities
    Lots of employees that are trying
    Some good customers
    Participates in an industry that is active but competitive

    Cons

    Poor leadership and company culture
    Understaffed functions that leads to poor performance
    Work processes that are lacking or not followed
    Difficult environment to build a career or survive long term

    Advice to Management

    Take greater interest in your employees - ultimately this is who you are to the market.


  7. Helpful (5)

    "Beware Abusive and toxic good ole boy culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at RigNet (More than 5 years)

    Pros

    New executive team; better HR team; good health insurance

    Cons

    RigNet management undermines and sabotages projects; makes covert threats; behaves in a passive-aggressive manner and manipulates those around them; drives productivity and engagement down. No talent left within. Middle management has a winning chance of being able to continue innappropriate behavior forcing employees to quit or get fired. Workload of employees is unbearable. Too many non-working managers; positive reviews about this company are fake.

    Advice to Management

    Empower employees and hold managers accountable for innappropriate behavior; empower HR to stop workforce bullying; enforce "anti-discriminatory" training; hire new implementation team for ERP

  8. Helpful (5)

    "****Worst Company Ever, Run Away from these Idiots****"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lafayette, LA
    Former Employee - Anonymous Employee in Lafayette, LA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are some really great people in the foxholes. There are some really great people that work behind the scenes to make things work. These people are praised by the customers but management could care less. Working for a company that could care one bit about its people and more about the investors is horrible. For those who drink the RigNet Kool Aid and get on their knees and do whatever it takes to keep your job this is a great place for you.

    Cons

    This is the worst management of a company in the world. "Good Ole Boy System", if you are not willing to bow down and sell your soul to the devil this is a great place for you.

    This company's management is so worried about what the competition is doing rather that worrying about their own house. This will become the downfall of these clowns.

    Advice to Management

    Sell the company and let someone who knows what to do run it while there is still some sort of customer base left. Otherwise the few good folks you have left will just continue to soldier on for the good of the customer but will not forget all the great folks that were laid off on July 11, 2016. You idiots will never restore morale due to what you have done.

    CEO, you are new to RigNet but if you were a man you would take a long look at this last layoff and realize your advisors or clowns. Be a man and get rid of the advisors and make your own decisions otherwise you will just be a puppet just like the last 2 CEOs to the board of investors that really run this disaster.


  9. Helpful (8)

    "Leave this chaotic, joyless company ASAP."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Houston, TX
    Current Employee - Operations in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at RigNet full-time (More than 8 years)

    Pros

    It is a paycheck; nothing more and always less.

    Cons

    The two previous CEOs are gone. The new CEO just let go 12% of the employees without consulting what few managers are left on how it would affect customer service or internal operations. It was explained away with corporate-speak-gobbledygook. For a laugh, join a Town Hall Meeting; or, just read the announcement about July’s reorganization and 12% reduction of employees

    The previous, bloated, supercilious Executive Team is still there. The amount of VPs for a company this size is shocking. And it is all about them. So don’t expect the dismissive, insulting environment of treating employees as nuisances to change.

    Every quarter brings layoffs and a new, grand plan that whiplashes even more employees out the door. There is no continuity, patience or investment in a sustainable, long-term plan.

    The Executive Team has lucrative bonus and severance packages written into their employment agreements; but, company 401k matches for employees have been stopped for a year.

    RigNet is the epitome of Corporate Apartheid

    Advice to Management

    Everybody is a genius at $100 a barrel. But at $40 a barrel, you are who you really are. Stop blaming the employees and accept that fact. If you can’t accept it then help the few customer service employees left or just shut up.


  10. Helpful (4)

    "Look Elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RigNet full-time (More than 10 years)

    Pros

    There are some really good people at the bottom who work hard and care about customers.

    Cons

    Absolutely horrible company to work for. Company continuously wastes money on equipment not needed or in shoddy billing practices, then turns around and lays off 20% of the company because "there is no money".

    Company is extremely top heavy and ruled by the "good ole boy" network of a few people. They are the untouchables

    RIgNet buys other companies than systematically removes all the former employees of that company without care or concern for the support of customer's needs.

    RigNet lies to customers constantly.

    Advice to Management

    There is no advice that can be given to managment as they are the root cause of the problems with the company. As long as the current staff of VP's (and there are a lot of them) are in place this company has no chance at success.


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