RightNow Technologies Reviews | Glassdoor

RightNow Technologies Reviews

Updated February 7, 2017
66 reviews

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3.9
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RightNow Technologies Chairman, President, and CEO Greg R. Gianforte
Greg R. Gianforte
49 Ratings

66 Employee Reviews

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  1. "An excellent place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Recommends
    Negative Outlook

    I worked at RightNow Technologies full-time (More than 10 years)

    Pros

    Small company which provided flexibility and opportunities for diversity and travel. The work community was very supportive and friendly and I have carried the personal and professional relationships on to my future employment.

    Cons

    Sold to Oracle, thereby losing the flexibility and innovation of a small company. I wound up going to a BPO of RightNow so that I could stay with the product and continue working with great people in an industry I enjoy.

    Advice to Management

    I wish that RightNow had not sold to Oracle as I feel the product has lost a lot of the things that made it a world class CRM solution; however, the resources and innovations of a much larger company has it's benefits as well.


  2. "RightNow 3 Months"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Product Manager in Bozeman, MT
    Current Employee - Technical Product Manager in Bozeman, MT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RightNow Technologies full-time (Less than a year)

    Pros

    Successful company...located in Bozeman. Nice, smart people work there. Good leadership. Just being in Bozeman was enough of a reason to be there.

    Cons

    Not a warm culture, not a great product, not a clear career path. No formal training. No clear picture of how our department fit in with the rest of the world.

    Advice to Management

    Formal training? RNT had a ton of potential. It was good...but could have been great.


  3. "Professionals with Teamwork"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Success Manager in Reston, VA
    Former Employee - Client Success Manager in Reston, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at RightNow Technologies full-time (More than a year)

    Pros

    High performing team, good work-life balance, rewarding work, great solution and satisfied customers.

    Cons

    RightNow was purchased by Oracle. Although many of the team have remained, the original team has left. The culture is much different than it was when it was a stand-alone company.

    Advice to Management

    RightNow should be treated as a stand-alone and not a part of the Oracle suite of products. That may sound impossible, but the importance of the product is diluted and the culture has been severely altered. These are what lead to the success of the product.


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  5. "Short but sweet."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Product Manager in Bozeman, MT
    Former Employee - Technical Product Manager in Bozeman, MT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at RightNow Technologies full-time (Less than a year)

    Pros

    RNT was in BZN, which was better than going to CA each week to work. The team was tight and worked well together. The product wasn't perfect but the sales team strong so it was stable and growing.

    Cons

    I had the wrong job, which wasn't their fault at all.

    Advice to Management

    Sell to Oracle.


  6. "Great company to work for, prior to acquisition by Oracle"

    Star Star Star Star Star
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY

    I worked at RightNow Technologies full-time (More than 5 years)

    Pros

    Good culture, strong product, great market opportunity

    Cons

    None come to mind,they did a great job

    Advice to Management

    None


  7. "Awesome Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Account Manager in Irvine, CA
    Former Employee - Enterprise Account Manager in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at RightNow Technologies full-time (More than 3 years)

    Pros

    Fast paced, supportive environment, excellent management, great opportunity for growth

    Cons

    Sold too soon. RighNow's success ended with the acquisition from Oracle


  8. "excellent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Bozeman, MT
    Former Employee - Intern in Bozeman, MT
    Recommends
    Approves of CEO

    I worked at RightNow Technologies full-time (Less than a year)

    Pros

    small company culture, big company perks

    Cons

    aquired by Oracle so no longer an existing independent company


  9. "RightNow was great before Oracle..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager, Web Development in Bozeman, MT
    Former Employee - Manager, Web Development in Bozeman, MT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at RightNow Technologies full-time (More than 3 years)

    Pros

    It had a small company feel with the benefits of being a publicly traded company. The people were amazing and everyone worked and played hard

    Cons

    It was purchased by Oracle and the culture of the company changed radically and quickly.


  10. "Amazing Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting in Bozeman, MT
    Former Employee - Accounting in Bozeman, MT
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at RightNow Technologies full-time (More than 5 years)

    Pros

    - The culture at RNT was great. We all worked hard together and played just as hard.
    - awesome pay

    Cons

    -acquired by Oracle in 2012. Most jobs were absorbed into Oracle, but mine happened to be made redundant.


  11. "Great place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Bozeman, MT
    Former Employee - Sales in Bozeman, MT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at RightNow Technologies full-time (More than 5 years)

    Pros

    Great people, commitment to customers.

    Cons

    Get's pretty cold in MT!

    Advice to Management

    Enjoy your time off!


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