RightNow Technologies Reviews | Glassdoor

RightNow Technologies Reviews

Updated November 4, 2016
29 reviews

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4.0
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RightNow Technologies Chairman, President, and CEO Greg R. Gianforte
Greg R. Gianforte
22 Ratings

29 Employee Reviews

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  1. "An excellent place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Recommends
    Negative Outlook

    I worked at RightNow Technologies full-time (More than 10 years)

    Pros

    Small company which provided flexibility and opportunities for diversity and travel. The work community was very supportive and friendly and I have carried the personal and professional relationships on to my future employment.

    Cons

    Sold to Oracle, thereby losing the flexibility and innovation of a small company. I wound up going to a BPO of RightNow so that I could stay with the product and continue working with great people in an industry I enjoy.

    Advice to Management

    I wish that RightNow had not sold to Oracle as I feel the product has lost a lot of the things that made it a world class CRM solution; however, the resources and innovations of a much larger company has it's benefits as well.


  2. "Short but sweet."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Product Manager in Bozeman, MT
    Former Employee - Technical Product Manager in Bozeman, MT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at RightNow Technologies full-time (Less than a year)

    Pros

    RNT was in BZN, which was better than going to CA each week to work. The team was tight and worked well together. The product wasn't perfect but the sales team strong so it was stable and growing.

    Cons

    I had the wrong job, which wasn't their fault at all.

    Advice to Management

    Sell to Oracle.


  3. "RightNow was great before Oracle..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager, Web Development in Bozeman, MT
    Former Employee - Manager, Web Development in Bozeman, MT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at RightNow Technologies full-time (More than 3 years)

    Pros

    It had a small company feel with the benefits of being a publicly traded company. The people were amazing and everyone worked and played hard

    Cons

    It was purchased by Oracle and the culture of the company changed radically and quickly.


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  5. "Positive experience working for growing company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Specialist in Bozeman, MT
    Former Employee - Operations Specialist in Bozeman, MT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at RightNow Technologies full-time (More than a year)

    Pros

    Fast paced with lots of opportunity, RightNow provides a cutting edge product in the Software as a Service category and are constantly adding to their offerings.

    Cons

    Fast paced with lots of change, RightNow provides a cutting edge product in the Software as a Service category and are constantly adding to their offerings.


  6. "A little political, but small and nimble"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bozeman, MT
    Former Employee - Anonymous Employee in Bozeman, MT
    Recommends
    Disapproves of CEO

    I worked at RightNow Technologies full-time (More than 3 years)

    Pros

    Small company with international reach
    Still nimble, eager'
    Family feel

    Cons

    Too political
    Too US (specifically Montana/HQ) centered
    No benefits coverage for domestic partners

    Advice to Management

    Keep your religion out of your business. Pay more attention to departments other than sales and development.


  7. "Great Culture, Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bozeman, MT
    Former Employee - Anonymous Employee in Bozeman, MT
    Recommends
    Approves of CEO

    Pros

    The people i work with are great: smart, passioniate, and helpful!

    Cons

    Company had some growing pains as they got larger and now sold to Oracle


  8. "I have enjoyed working here"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bozeman, MT
    Current Employee - Anonymous Employee in Bozeman, MT
    Recommends
    Approves of CEO

    Pros

    I enjoy a good benefits package as well as an appreciation for having a good balance between work and home life.

    Cons

    I had to take a pay cut to come work here because Montana wages are not as high as the rest of the country.

    Advice to Management

    Keep up the good work, I look forward to the future opportunities of working with Oracle in the years to com.


  9. "RightNow is a Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    Recommends
    Approves of CEO

    Pros

    Close-knit employees, good management, ample professional opportunity

    Cons

    Growing fast, headquarters is not easy to get too, many competetive threats


  10. "expanded my skillset"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Development in Bozeman, MT
    Current Employee - Development in Bozeman, MT
    Recommends
    Approves of CEO

    Pros

    good work life balance, don't need to work 100 hours per week.
    management is not complete royalty.
    Feel like my contributions matter.

    Cons

    more metrics used to determine performance, amount of bureaucracy has expanded as the company has expanded.
    software projects are on time which is an exception to most software projects.

    Advice to Management

    buy something nice will all the stock options you got from the oracle acquisition.
    curious to know what happens after the merger.


  11. "Great people, product and direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA
    Recommends
    Approves of CEO

    Pros

    The company hires the absolute best talent on the market. I have read reviews by some that interpret this as arrogance but, in today's economy, every hire-opportunity has to be strategic. I appreciate a company that takes the talent-recruitement process seriously.

    Cons

    There is a tremendous amount of training available for our product-set. I appreciate that the company will be lending more focus to management, communication and soft-skill training in the coming year to compliment the product training focus that exists today.

    Advice to Management

    Management tiers may be getting too "deep". Considering flattening some organizations so top-brass is able to stay closer to the work/client-level relationships.


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