RightNow Technologies Reviews | Glassdoor

RightNow Technologies Reviews

Updated February 7, 2017
66 reviews

Filter

Filter

Full-time Part-time

4.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
RightNow Technologies Chairman, President, and CEO Greg R. Gianforte
Greg R. Gianforte
49 Ratings

66 Employee Reviews

Sort: Popular Rating Date

  1. "Folksy demeanor can be misleading - watch your back"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Bozeman, MT
    Former Employee - Operations in Bozeman, MT
    Doesn't Recommend
    Approves of CEO

    Pros

    Improving the customer experience is the goal of the company, which is a good and noble objective

    Cons

    If you are not in Bozeman, you will have a hard time getting 'in' with the movers and shakers and making an impact. So many people have been there for so long, that they assume everyone knows what they know. They treat Greg G like a god.

    Advice to Management

    More strategic, long term plans with ways to execute. Too many fire drills and knee jerk reaction planning. Senior mgmt not willing to train others and provide constructive criticism.


  2. Helpful (1)

    "It could be good, but not so much!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Doesn't Recommend
    Disapproves of CEO

    Pros

    In theory a good company with a good product.

    Cons

    - All Senior Management are "Yes men/women" to CEO
    - If you aren't in Bozeman and aren't favored by management, you might as well leave
    - Favoritism is very apparent in the Sales organization

    Advice to Management

    CEO needs to step down, he doesn't believe in marketing and has no idea how to grow the company to the next level.

  3. "Wish they'd teach me..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern in Bozeman, MT
    Current Employee - Intern in Bozeman, MT
    Doesn't Recommend
    Approves of CEO

    Pros

    I directly work with some good people. Overall the company is great to work for, though I've only been there a short time. Opportunity to learn, if you are lucky enough to get it.

    Cons

    As an intern, I should be learning more then I am. Seems that they are wanting me to learn though "osmosis".

    Advice to Management

    As an intern, I would like to actually learn the procedures. A lot of the time it seems that I am wasting time, both yours and mine.


  4. "jobs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer
    Former Employee - Engineer
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at RightNow Technologies full-time (More than 3 years)

    Pros

    We worked on interesting things.

    Cons

    The company wasn't commited in selling our interesting things.


  5. "Good potential--but management not growing operational bench-strength to enable rapid growth."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    Pros

    good products and good market potential. products solve an important need in the market place, and company has solid record of delivering quarterly releases to market.

    Cons

    Very centralized decision making, even on relatively minor items. Seems that management doesn't know how to empower employees to make substantive decisions. Lots of great ideas, but no way to execute on those ideas. Insufficient focus on growing expert skills to enable client using products. Very limited ability to share information internally unless you "know somebody".

    Advice to Management

    Empower your people. You've got a good team that's hamstrung due to lack of internal processes and infrastructure and a very centralized decision making process. This approach is unsustainable and will directly limit growth.


  6. Helpful (1)

    "Politics and no clear leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Maidenhead, England (UK)
    Former Employee - Anonymous Employee in Maidenhead, England (UK)
    Doesn't Recommend
    No opinion of CEO

    Pros

    great product
    good people on the floor.
    When i started there it was a great company to work for but in the years it grew above the possibilities of their own knowledge. There is a urgent need to get better management in place.

    Cons

    weak senior management
    too focussed on bootstrapping
    too political

    Advice to Management

    get some external people with knowledge in top positions


  7. "Ok if your in Montana, not so great otherwise"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations
    Former Employee - Operations
    Doesn't Recommend
    No opinion of CEO

    Pros

    Pay for position seems fair

    Cons

    Culture incosistant across locations
    To many people working to check the box and not really adding value/impact

    Advice to Management

    Look at Leaders that have exceptionally high turnover, there is a reason

  8. Helpful (1)

    "Decent place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer II in Bozeman, MT
    Former Employee - Software Developer II in Bozeman, MT
    Approves of CEO

    Pros

    Many lead developers and managers have been promoted from within, they know the code base inside and out.
    Nice work environment
    Good benefits
    Tend to keep up with the latest technology

    Cons

    Many lead developers and managers have been promoted from within, they have very little/poor management skills.
    Many leads and managers are very buddy/buddy, it leads to a culture where you can't complain to upper management because they are personal friends with the management between yourself and them self.

    Advice to Management

    Encourage middle management to keep personal and business relationships separate. Executive level management encourages an open door policy, but in reality this doesn't work due to the relationships between middle managers.


  9. "Had higher expectations than what is now realized"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Engineer in Bozeman, MT
    Current Employee - Applications Engineer in Bozeman, MT
    Approves of CEO

    Pros

    Great product, people, and 'potential' with a growing company

    Cons

    Sub-standard pay and higher than normal employee churn

    Advice to Management

    Rethink compensation strategies with global market in mind (Developers can work from Bozeman for firms anywhere in the world). RNT needs to be more competitive with other markets.


  10. "Work here is exciting, challenging, and rewarding."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bozeman, MT
    Current Employee - Anonymous Employee in Bozeman, MT
    Approves of CEO

    Pros

    employees are passionate, and share their appreciation of innovation and integrity. The culture fosters fun and excitement, and opportunities abound for continuous learning and advancement.

    Cons

    headquarters is not easy to get too, many competitive threats, understaffed for the many opportunities, Culture incosistant across locations, the organisation is very political and Bozeman centric

    Advice to Management

    Overall good leadership and rethink compensation strategies with global market in mind, it needs to be more competitive with other markets.


Showing 66 of 66 reviews
Reset Filters