RightNow Technologies Reviews | Glassdoor

RightNow Technologies Reviews

Updated February 7, 2017
66 reviews

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66 Employee Reviews

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  1. "Had higher expectations than what is now realized"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Engineer in Bozeman, MT
    Current Employee - Applications Engineer in Bozeman, MT
    Approves of CEO

    Pros

    Great product, people, and 'potential' with a growing company

    Cons

    Sub-standard pay and higher than normal employee churn

    Advice to Management

    Rethink compensation strategies with global market in mind (Developers can work from Bozeman for firms anywhere in the world). RNT needs to be more competitive with other markets.


  2. "Great people, product and direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA
    Recommends
    Approves of CEO

    Pros

    The company hires the absolute best talent on the market. I have read reviews by some that interpret this as arrogance but, in today's economy, every hire-opportunity has to be strategic. I appreciate a company that takes the talent-recruitement process seriously.

    Cons

    There is a tremendous amount of training available for our product-set. I appreciate that the company will be lending more focus to management, communication and soft-skill training in the coming year to compliment the product training focus that exists today.

    Advice to Management

    Management tiers may be getting too "deep". Considering flattening some organizations so top-brass is able to stay closer to the work/client-level relationships.


  3. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Bozeman, MT
    Former Employee - Sales in Bozeman, MT
    Recommends
    Disapproves of CEO

    Pros

    Compensation. happy customers and good location.

    Cons

    Hard to ramp up. Not much good training. Old timers have big edge.

    Advice to Management

    Care more about employees. Be more aggressive in marketplace. Don't be so selfish.


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  5. Helpful (1)

    "Decent place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer II in Bozeman, MT
    Former Employee - Software Developer II in Bozeman, MT
    Approves of CEO

    Pros

    Many lead developers and managers have been promoted from within, they know the code base inside and out.
    Nice work environment
    Good benefits
    Tend to keep up with the latest technology

    Cons

    Many lead developers and managers have been promoted from within, they have very little/poor management skills.
    Many leads and managers are very buddy/buddy, it leads to a culture where you can't complain to upper management because they are personal friends with the management between yourself and them self.

    Advice to Management

    Encourage middle management to keep personal and business relationships separate. Executive level management encourages an open door policy, but in reality this doesn't work due to the relationships between middle managers.


  6. "Wish they'd teach me..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern in Bozeman, MT
    Current Employee - Intern in Bozeman, MT
    Doesn't Recommend
    Approves of CEO

    Pros

    I directly work with some good people. Overall the company is great to work for, though I've only been there a short time. Opportunity to learn, if you are lucky enough to get it.

    Cons

    As an intern, I should be learning more then I am. Seems that they are wanting me to learn though "osmosis".

    Advice to Management

    As an intern, I would like to actually learn the procedures. A lot of the time it seems that I am wasting time, both yours and mine.


  7. "Well..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Bozeman, MT
    Former Employee - Software Engineer in Bozeman, MT
    Recommends
    Approves of CEO

    Pros

    It is a good place to work as the work environment is pretty easy and flexible. Good growth potential and good places to work.

    Cons

    Over all work was fine, but it is tough at times when you have to meet the dead lines. You

    Advice to Management

    Over all work was fine, but it is tough at times when you have to meet the dead lines. You


  8. "Flexible Corporate Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator in Bozeman, MT
    Current Employee - Coordinator in Bozeman, MT
    Recommends
    Approves of CEO

    Pros

    RightNow employees practice trust as an efficiency measure and it works. There are few barriers to getting your job done. Innovation is encouraged. And the best thing about RightNow is how flexible they are about time - PTO is reasonable, but more importantly, hours are flexible for people with children, pets, volunteer commitments, etc.

    Cons

    You need to be extremely ambitious to get ahead - but that cultivates an environment of excellence. No real complaints. The best people at RightNow are at the top or on their way there - where they should be.

    Advice to Management

    The only advice I can think of is to work harder to align the reality of the corporate culture with the list of RightNow's "values". Often I don't feel we are "living" all of these values. We live by "Rid the World", but I think we forget the more specific values.


  9. "Folksy demeanor can be misleading - watch your back"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Bozeman, MT
    Former Employee - Operations in Bozeman, MT
    Doesn't Recommend
    Approves of CEO

    Pros

    Improving the customer experience is the goal of the company, which is a good and noble objective

    Cons

    If you are not in Bozeman, you will have a hard time getting 'in' with the movers and shakers and making an impact. So many people have been there for so long, that they assume everyone knows what they know. They treat Greg G like a god.

    Advice to Management

    More strategic, long term plans with ways to execute. Too many fire drills and knee jerk reaction planning. Senior mgmt not willing to train others and provide constructive criticism.


  10. "A fun place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Bozeman, MT
    Current Employee - Consultant in Bozeman, MT
    Recommends
    Approves of CEO

    Pros

    bozeman is a great city to work in.

    Cons

    sometimes it feels like a certain group of people are always being promoted- they are also given opportunities that others aren't getting.

    Advice to Management

    Try giving everyone a chance.


  11. "Great location, great employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer II in Bozeman, MT
    Current Employee - Software Developer II in Bozeman, MT
    Recommends
    Approves of CEO

    Pros

    Location - Bozeman is such a terrific town to live in. People who work for RightNow really do have a passion for what we do and are proud of the products we offer. The company has great community giving opportunities, and the atmosphere and community on the RightNow campus is great.

    Cons

    I love working and living in the Bozeman area, but I suppose some people would have a problem being so far away from an urban area. Having family far away is a challenge, because it is costly to fly in and out of Bozeman. One thing I would love to see is a daycare center available to RightNow employees.

    Advice to Management

    I appreciate getting positive feedback for a job well done rather than only negative feedback when something doesn't go as planned. My manager does give me plenty of positive feedback, but I've had others who really focused on the negative rather than the positive.


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