Rio Grande Reviews in Albuquerque, NM | Glassdoor

Rio Grande Albuquerque Reviews

10 reviews

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Albuquerque, NM

3.4
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10 Employee Reviews

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  1. Helpful (2)

    "Refreshingly Responsible Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Albuquerque, NM
    Current Employee - Marketing in Albuquerque, NM
    Recommends
    Positive Outlook

    Pros

    The Coaches and Leadership team at Rio make every effort to advance their new (and current) employees. I've never heard of a company that has dozens of employees who have worked here over 2 decades. They treat every individual here with respect and understanding. If you want your voice to be heard, they will listen. I've implemented many changes in my department while holding my position for only 6 months. They truly help you grow. Tuition reimbursement, 401k match, bonuses, personal and business development opportunities

    Cons

    If you don't voice what constrains you, or what you'd like to change, it will not be recognized. Because of their lax "control" over employees, if you don't have self control, you may not be a good fit here. You make your own success based on your motivation.

    Advice to Management

    Employees who go above and beyond to keep things running smoothly have recently been verbally recognized and thanked, and that goes a long way.


  2. Helpful (1)

    "The best place I've ever worked."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Albuquerque, NM
    Current Employee - Anonymous Employee in Albuquerque, NM
    Recommends
    Positive Outlook

    Pros

    I’ve been at Rio Grande for more than 15 years. Rio provides excellent opportunities for those who are willing to challenge themselves, to create and to contribute. Rio lives by of our 15 Principles. Of course it’s a building full of human beings and we’re not all saints, but this company leads a more principled existence than any other I’ve ever worked in or seen. Our corporate culture (Participative Management) requires participation. If you need a structured, directed, hierarchical workplace to succeed, this isn’t the place for you. And, clearly, Rio is not for everybody (as you can see from some of the other reviews), but – if you have what it takes – there truly is no better place to work in New Mexico. The people here are talented, driven and collaborative. The challenges are big and the support to accomplish them is huge. Growth at Rio is accomplished by learning and taking on new responsibilities, not by seniority or title. Your authority is based on your subject matter expertise. The company practices open book and open door management. Financial progress is shared every month with all associates and anyone can speak with any coach or director at any time. Benefits are above average with inexpensive health insurance coverage (including vision, dental and alternative medicine), tuition reimbursement, associate discounts and an excellent Wellness Program.

    Cons

    Not a con so much as a reality of participative management: you have to work to achieve consensus. Sometimes that may involve getting upwards of 20 people on board. It requires that you provide reasons and benefits and have a high capacity for patience. But the results speak for themselves – when you’ve got buy-in across the board, implementation is much easier and more quickly accomplished. The 401(K) match is disappointing.

    Advice to Management

    Rio Grande became a part of Berkshire-Hathaway 2½ years ago with understanding that, other than compliance and regulatory statutes, Rio would be allowed to run its own business and operate in a “hands off” fashion. For the most part that’s been the case, but the parent company clearly doesn’t understand Rio’s business model or culture and have pushed for policies that are counter to our culture and counterproductive. I would encourage company directors to stand firm against the enforcement of short-sighted policies that waste time, energy and resources and make no sense for our business.

  3. Helpful (2)

    "Rio is an amazing place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Albuquerque, NM
    Current Employee - Anonymous Employee in Albuquerque, NM
    Recommends
    Positive Outlook

    I have been working at Rio Grande full-time

    Pros

    I've been with the company for a very long time and it's been an incredible growth opportunity for me. The company's culture is flat and participative which is a very progressive way to do business. This company is a family owned business that has grown because of the values and principles that were delivered by the founder. It allows all employees to have a say in how the business is run, crucial decisions are transparent and communication is frequent.

    What Rio stands for is an open structure, supporting us as employees, the jewelry community and simply put, it's a company that measures success not just by revenue but by happiness. This was evident when the entire facility added a large solar array over the entire parking lot. It's quite an amazing site to see and is just one example of the principles of business.

    - Great Wellness Program "Healthiest Place to Work Winner"
    - Creative brainstorming and communication
    - Transparency of financials and business decisions
    - Principled, flat culture that promotes expertise from within
    - Education reimbursement
    -Fair pay

    The biggest pro from my standpoint is that I work with really smart people. Exceptional coworkers.

    Cons

    401k is decent but not incredible

    Advice to Management

    My advice to management is to keep striving to build participative management throughout teams. To continue the legacy set fourth when the company was much smaller and less complicated. Scale the ideals and serve customers in a partnership.


  4. Helpful (1)

    "Great experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Albuquerque, NM
    Former Employee - Anonymous Employee in Albuquerque, NM
    Recommends
    Positive Outlook

    I worked at Rio Grande full-time (More than 3 years)

    Pros

    The people I worked with were wonderful.
    Opportunities to truly effect my work life in a positive manner.
    Flexible work hours.
    It had a creative energy.

    Cons

    Private insurance
    401k match
    Security is overkill

    Advice to Management

    Offer more training!


  5. Helpful (2)

    "Lots of talk about how great they are, but not a lot of substance..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in Albuquerque, NM
    Current Employee - Team Member in Albuquerque, NM
    Doesn't Recommend
    Neutral Outlook

    I have been working at Rio Grande full-time

    Pros

    -If you are a low-level employee, you will be given more freedom and input than you would in most places.
    -Lots of good, well meaning people work here.
    -Access given to employees about the financial state of the company in explicit detail.
    -Solar powered.
    -Employee discounts.

    Cons

    -The "Culture" which they are so proud of is essentially license for political games and an opportunity for the least informed person in the room to have a platform to derail meetings.
    -Lots of meetings with few results.
    -Coaches. Some are well meaning, some are not. Some are educated, some are not. Some know the business, some do not. Most of the politics happen at this level. For about half of them, it is very unclear that they do anything at all except attend meetings (irregularly and late) and receive CC'd emails.
    -Security checkpoints. Imagine going to the airport every day. Enough said.
    -VERY weak 401k match.
    -Most of the smartest people in the company are in the lowest positions, while many in a position of power are not nearly as smart as the people they "manage". Popularity or newness of the employee is often the deciding factor of who's ideas get done (when they get done at all).

    Advice to Management

    -The Berkshire purchase made mediocre benefits worse, that's something that needs to be fixed if you want to hire and retain good people.
    -Coaches are marginally involved with their teams, and are often a hindrance to progress. Most of the problems with the company start and stop there. There are definitely some smart, motivated coaches who care, but they're the exception, not the rule.
    -Training sessions do little more than waste time. Stop focusing on feelings and start thinking about the work that needs to be done and how best to do it.
    -The culture is not nearly as exceptional as you think it is. It causes as many problems as it solves.


  6. Helpful (1)

    "Great People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Albuquerque, NM
    Former Employee - Customer Service in Albuquerque, NM
    Recommends
    Positive Outlook

    I worked at Rio Grande full-time (Less than a year)

    Pros

    Great people. Great place. Great office. They are very empathetic to their employees and customers needs. Nice location.

    Cons

    Lots of training that is very redundant. No real choice for buying food for meal time. Being scanned by security.


  7. "Berkshire Hathaway Purchase"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Albuquerque, NM
    Current Employee - Anonymous Employee in Albuquerque, NM
    Doesn't Recommend
    Negative Outlook

    I have been working at Rio Grande full-time (More than 8 years)

    Pros

    Great people and on top of technology, equipment and software.

    Cons

    Berkshire Hathaway bought Rio Grande. Berkshire is large company with big bucks for backing. You would think. They stopped hiring, no more raises, leadership getting pushed around.

    Advice to Management

    Get a retirement plan. 401k is not enough.

  8. Helpful (2)

    "Disappointing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Department in Albuquerque, NM
    Former Employee - Marketing Department in Albuquerque, NM
    Doesn't Recommend
    Neutral Outlook

    I worked at Rio Grande full-time (More than 10 years)

    Pros

    Laid-back. If you are liked you can do well for a period of time.

    Cons

    Leadership is more concerned with the culture than the actual business. Rather than the culture existing to support business the business exists to support the culture. It's like a social experiment conducted by a grad student in the 90's but someone forgot to shut down the experiment after they were done collecting data. Leadership hides behind the company Principals in order to avoid accountability or make any real decisions. The Bells may be a nice family but they are not business people. They should have sold out to a company that has real leadership long ago. The Purchasing and Marketing departments are disgusting. Office politics, bullying, and incompetence abound. It is a mentally unhealthy environment.

    Advice to Management

    Please let go of the team based structure. Teams have their place and are valuable when used appropriately. Get your heads out of the sand. Your culture is not special. It is dysfunctional.


  9. Helpful (1)

    "Not bad workplace...as far as jobs go"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in Albuquerque, NM
    Former Employee - Team Member in Albuquerque, NM
    Doesn't Recommend
    Neutral Outlook

    I worked at Rio Grande full-time (More than a year)

    Pros

    People are great, fun and nice working environment. Depending on what team you are on, opportunity to grow professionally. No chance for promotions, but team environment makes up for it (depending on team).

    Cons

    Management structure prohibits growth...for the company and for employees. Flat business model, lacks leadership roles. Lots of petty office politics.

    Advice to Management

    Change corporate management style to increase growth...great industry, no management.


  10. Helpful (1)

    "Not a good place to work....period."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Copywriter in Albuquerque, NM
    Former Employee - Copywriter in Albuquerque, NM
    Doesn't Recommend

    Pros

    Laid back culture, decent benefits, located in a great city. The pay can be good if you're moving in from a large city, but many of the associates and underpaid and angry about it. The dress code seems nice at first, but you have too many people that take advantage to the point of wearing shorts and flip flops - very unprofessional. It's a family business and the Bells are a great group of people.

    Cons

    Lack of opportunities for promotion. The business is managed through a team of business coaches, many of whom don't have the skills or abilities to lead. Also, because the structure is flat (you really won't have a boss), the political climate is like nothing you've seen since high school. The Marketing/Advertising department has several long-term employees who will stop at nothing (lie/cheat) to retain power if they don't "like" you. Completely unprofessional and management is so out of touch, they get away with it. Worst work experience of my life.

    Advice to Management

    Pay attention to your marketing and advertising departments. Leadership rarely spends time in those departments and they are lead with incompetence by people afraid of what they don't know.


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