Rise Broadband Reviews | Glassdoor

Rise Broadband Reviews

Updated November 25, 2017
119 reviews

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2.4
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Jack Koo
30 Ratings

119 Employee Reviews

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Pros
  • Benefits are good for an internet company (in 5 reviews)

  • Good people, opportunities available if your willing to put in the work (in 6 reviews)

Cons
  • Training could be better for agents on the call center floor (in 11 reviews)

  • Upper Management lacks aptitude and leadership skills (in 11 reviews)

More Pros and Cons

  1. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Rise Broadband full-time

    Pros

    Great pay and the people are awesome

    Cons

    Its a job there are always going to be things that some do not like.


  2. Helpful (2)

    "God Awful Corporate & Nepotism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support II Representative in Loveland, CO
    Current Employee - Technical Support II Representative in Loveland, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rise Broadband full-time (Less than a year)

    Pros

    Easy enough to work with no prior experience.

    Cons

    This company is so wildly incompetent and deaf to its own workforce that I don't know how much longer it might be around.

    Corporate went through a staunch acquisition phase where it consumed too many little companies to improve or integrate into their own standard operations that now it's impossible to deliver a reliable core product-- and the remaining customer base knows it, feels it, and will abuse every call center agent for it.

    The call center is grossly understaffed and they pushed out the entire billing and almost half the technical support staff by demanding we all become sales agents for AT&T products; a move they have been forced to rescind because they actually can't fire anyone over it because there's hardly anyone left to fire. They are also not hiring to replace these positions. Instead, they are hiring more Sales staff after a giant scandal regarding commission payouts caused most of the Sales department to quit.

    Advancement only happens here with underhanded motives. Positions get created for specific individuals and often times people get hired onto something without the position ever being posted for applications. Most people hire their friends and family into all the higher positions and leave everyone else to suffocate in the toxic call center Tiers 1 and 2.

    They also fired half of corporate and the CEO stepped down so I don't even think the own company believes in itself.

    Advice to Management

    I think you are already feeling the consequences of not caring about your workforce, but I don't trust you enough to think you'll learn from it.

    Thanks for playing with the livelihoods of thousands of people for your failed vanity venture.

  3. "Billing department and dispatch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You can have great friends with this company

    Cons

    You have to be the one to tell people the bad news. Things are always changing and not for the better. There’s a lot of Favorites in every department. The “goal” they set are sometimes unreachable

    Advice to Management

    Listen to the employees. When they give opinions to make the company better.


  4. Helpful (3)

    "I got out at the right time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Loveland, CO
    Former Employee - Anonymous Employee in Loveland, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rise Broadband full-time (More than 3 years)

    Pros

    I worked at Rise for almost 5 years. I started when it was still Skybeam, and the culture was laid back and down to earth. Everyone at the company cared about the employees and the success. There are still some people there that really want every individual to succeed.

    Cons

    In the past few years, a caustic culture has permeated that even the most light hearted people couldn't break through. This came from management down where shaming and bullying became the cultural norms if someone did something management didn't agree with. There are many women there who felt sexually harassed and patronized just for being female. There was nothing anyone could to do stop it without their job being threatened. I left before almost all of management was fired, and when I heard about it I thought "Most of the managers deserved that".

    Advice to Management

    Leave before YOU get fired


  5. Helpful (2)

    "Love the work, services mediocre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Supervisor in American Fork, UT
    Former Employee - Sales Supervisor in American Fork, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rise Broadband (More than a year)

    Pros

    Pays well, friendly environment, Team building activities.

    Cons

    Demanding, short-sighted business model.

    Advice to Management

    Keep the departments that are producing well alive. They spend too much time playing favorites instead of choosing what works. Process/employees/executives/pretty much everything


  6. Helpful (1)

    "Terrible dispatch service."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Houston, TX
    Current Employee - Technician in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rise Broadband full-time (More than 3 years)

    Pros

    You get overtime. Which makes your pay higher.
    They offer a company vehicle to take home.
    Some workers are very knowledgeable. Others not so much.

    Cons

    The dispatch routes jobs from one side of the coverage area to another. Routes you jobs during the day without telling you. They tell you 7-3:30 or 8-4:30. Then give you 8-10 hours worth of work without consideration of hours driving. So your 8 hour day now goes to 10-12 hours a day.

    Internet service is sub par. Even the fastest service drops often.

    When you call into tech support for help. 50% of the time you get someone that doesn't know anything.

    Work life balance isn't there.

    Advice to Management

    Just because you have an 8 hour job day. Does not mean someone can do 8 hours of jobs. Each Trouble call on average is an hour. Each install is typically two hours. Dispatch doesn't take into account the drive time. Which sometimes is an hour between jobs.


  7. Helpful (1)

    "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There is nothing I would say

    Cons

    Pretty much everything about it sucks

    Advice to Management

    You suck

  8. Helpful (1)

    "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Fort Collins, CO
    Former Employee - Supervisor in Fort Collins, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rise Broadband full-time (More than a year)

    Pros

    Good field to work in and co worker were really nice

    Cons

    Bad management, No order, fire people at any time and technically love treat them badly after they leave

    Advice to Management

    Just quit and let someone else run the corportae


  9. Helpful (3)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Management
    Current Employee - Senior Management
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rise Broadband full-time (More than 3 years)

    Pros

    Pay checks clear, can see the mountains from the office

    Cons

    No direction, low pay, no care for employees, make mistakes in pay then take it back with little warning.

    Advice to Management

    Middle management is great listen to them, stop trying to be something you will never be.


  10. Helpful (2)

    "Great People. That is the only good thing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Email/Chat Representative in Loveland, CO
    Current Employee - Email/Chat Representative in Loveland, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rise Broadband full-time (More than a year)

    Pros

    Co-works are very fun, energetic, and helpful. The company offers Paid Time Off.

    Cons

    Management pretends to listen to both negative and positive feed back but when the same negative feedback is provided by several employees in different positions they do not make changes. In fact, they remove the option for employees to fill out surveys and offer their suggestions.

    Advice to Management

    Happy workers are more productive. They are more likely to give 110% in a changing environment and be more lenient when the company demands they change their shift every 2 months.
    If a constant complaint keeps resurfacing, don't just sweep it under the rug. Really consider what you can do to address it. Even if that is something as small as agreeing that it's an issue.


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