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Rise Broadband Reviews
Updated Nov 16, 2023
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Found 206 of over 211 reviews
32% Recommend to a Friend
56% Approve of CEO
Found 206 of over 211 reviews
Highest Rating
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Recommend to a Friend
Approve of CEO
Jim O’Brien
38 Ratings
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
Cons
- "10 in the building) and not the hundreds of the reps that need help with abusive management every day" (in 14 reviews)
Ratings by Demographics
This rating reflects the overall rating of Rise Broadband and is not affected by filters.
- 5.0Jul 29, 2023Telecommunications TechnicianCurrent Employee, more than 3 yearsAlvarado, TX
Pros
They take care of of you and give you freedom
Cons
Long long long hours sometimes
1 - 5.0May 3, 2023Field Service TechnicianFormer EmployeeWaller, TX
Pros
Management here is super supportive and helpful. Pay is decent for the work
Cons
Nothing as far as I am concerned
- 5.0Nov 8, 2022Anonymous EmployeeFormer Employee
Pros
Some employees care about the culture
Cons
Terrible upper management. No investment in employees and lots of turnover.
- 5.0May 25, 2022Tech Support RepresentativeFormer Employee
Pros
Great 1 on 1 support, with room for advancement.
Cons
None come to mind. They even had a ping pong ball table during your break.
- 5.0Jul 28, 2021Tech Support RepresentativeFormer Employee, more than 1 year
Pros
This is a very friendly and welcoming work environment. The supervisors are all very friendly and are willing to work with you to further achieve and goals you may have. You work with them and they'll work with you. Many opportunities for advancement are available as well.
Cons
The company is still pretty new and is working out some of the policies. Further refining their processes and whatnot. So long as you don't mind working with that I'd still highly recommend this place for employment
- 5.0Jul 1, 2021Network Planning EngineerCurrent Employee, more than 3 yearsDurant, OK
Pros
Great atmosphere. Local management cares about employees well being.
Cons
Low pay per industry standard
- 5.0Jan 13, 2021Sales RepresentativeFormer Employee, less than 1 year
Pros
I had a great experience in the sales dpartment.
Cons
I wouldn't say I had any cons.
- 5.0Nov 5, 2018Anonymous EmployeeCurrent Employee
Pros
The company, at least at corporate headquarters, seems to genuinely care about its employees. There are snacks and sodas provided free in the breakroom, the coffee isn't garbage, and the cabinets are well stocked with things like oatmeal and hot chocolate, and we regularly have company outings and social events. Being a smaller company, I understand why the benefits are average at best, but I've seen worse at bigger companies, so I know they're doing what they can with what they have. We've begun having quarterly all company meetings I find very beneficial to get a feel for the direction and intent of our company, and the leadership including us in their decisions has a very real impact on morale, I think. Very little if any micromanaging. As long as you do your workload and don't make problems for other people, you're free to do as you want. No one requires you to be at your desk at all times, no one will give you funny looks if you take a long lunch or leave a bit early. It seems the work environment is very project-based, rather than performance based. My boss, in particular, is very relaxed about the work environment.
Cons
There is a bit of disconnect between departments, and it can be difficult to stay in contact with folks in the field. And yes, benefits are average, and there's no 401k matching, though I'm told that should change soon with our new leadership. The corporate building is a bit run down and there's not much in the way of employee focus. Some places have a gym or a cafe, but this place has none of that. Our lobby just has a few chairs and a coffee table, where we could better use that space for entertainment or at the very least a couch! But those are small gripes. Overall this is a great place to work if you desire a lower key work environment. The pay is average though, but the benefit is the small business feel, without the instability of small business employment. Moving up doesn't provide much in the way of advancement. There are certainly career opportunities, but, being a medium business, they are perhaps fewer and farther between than at a bigger company.
2 - 5.0Sep 3, 2018Anonymous EmployeeCurrent EmployeeLoveland, CO
Pros
I have worked for some really well known call centers, and I really enjoy working here. The employees really seem to care about making a difference, and helping each other. I know I come in every day looking forward to helping customers, and contributing to a team.
Cons
I get this a lot from people I work with that it would be nice if customers had a way to contact us directly instead of calling the general number.
2 - 5.0Oct 18, 2017Anonymous EmployeeCurrent Employee
Pros
Great pay and the people are awesome
Cons
Its a job there are always going to be things that some do not like.
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Rise Broadband Reviews FAQs
Rise Broadband has an overall rating of 2.7 out of 5, based on over 211 reviews left anonymously by employees. 32% of employees would recommend working at Rise Broadband to a friend and 32% have a positive outlook for the business. This rating has decreased by -8% over the last 12 months.
32% of Rise Broadband employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Rise Broadband 2.6 out of 5 for work life balance, 2.7 for culture and values and 2.6 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Rise Broadband to be management, career development, benefits and the cons to be culture, senior leadership.
