Ritchie Bros. Reviews | Glassdoor

Ritchie Bros. Reviews

Updated October 3, 2018
145 reviews

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3.6
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Ravi Saligram
63 Ratings

145 Employee Reviews

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Pros
  • "Family Atmosphere , Great People , Good Upper Management ,Always Busy" (in 20 reviews)

  • "Burnaby head office (where I worked) is outstanding" (in 10 reviews)

Cons
  • "Work/Life balance can be difficult" (in 12 reviews)

  • "sometimes long hours to work overtime;" (in 7 reviews)

More Pros and Cons

  1. Featured Review

    "Great company to work for. One of the best in BC."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Burnaby, BC (Canada)
    Current Employee - Anonymous Employee in Burnaby, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ritchie Bros. full-time (More than a year)

    Pros

    This is a great company to work for. I didn't do a review in the beginning as you don't typically see the 'real deal' until you have been working in a place for a while.
    I've worked for many top employers and companies perceived as great places to work, but I love it here. Everyone I deal with works hard and is engaged and goal driven. the staff are rewarded and recognised, our CEO and leaders hold regular town halls and seem to genuinely want feedback. This is a fast moving company and I've already felt like I've made an impact in a short period since I've worked here ( almost a year)
    There are great opportunties to move up. Employee benefits are great and company paid, lots of perks, transparent culture ( in my department anyway) and down to earth leadership. People are kind and there are lots of charitable events and causes you can be involved in at work.
    Great office with onsite childcare, free well equipped gym and cafe and free parking.

    Cons

    The company is growing so fast that some people may feel left behind in that growth. You probably cant get away with coasting . with recent acquisitions there has been added workload coming in quicker than we hire and train new people.
    Not easily transit accessible.
    As with any large global company there will always be some bureacracy but I think they do a good job of keeping it to a minimum. One of the best places I've worked, which is high praise coming from me.

    Advice to Management

    Keep listening to your employees and being open and transparent.
    A shuttle bus might allieviate some of the hiring challenges re transit.
    Give your staff time to breathe occasionally.


  2. Helpful (4)

    "Great Comany To Learn From/Ethics Building"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Manager in Los Angeles, CA
    Current Employee - Territory Sales Manager in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ritchie Bros. full-time (More than 3 years)

    Pros

    Once you've proven yourself and show value, it can be somewhat flexible. The nature of the job is 12-14 hr days routinely, but you feel accomplished. Also way over worked though.

    Cons

    You're overworked and micromanaged.

    Advice to Management

    Micromanagement isn't an effective management style. Double the workforce, and build a real CRM.

  3. Helpful (3)

    "Former Trainee-Territory Manager- Fort Worth, TX"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Manager in Fort Worth, TX
    Current Employee - Territory Sales Manager in Fort Worth, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Ritchie Bros. full-time (More than 3 years)

    Pros

    The overtime you get is amazing. I was able to get paid very well with how their pay structure was.

    Cons

    Everyone talks behind each others backs. If you ask a question to anyone they will help you, but then talk bad about you to other colleagues. It was an awful atmosphere there. They are not out to help you, but more out to destroy you. They will put a smile on their face and act like they are your friend, but then stab you in the back.

    Advice to Management

    Stop gossiping behind peoples back. Also be patient with new hires they are just learning.

    Ritchie Bros. Response

    Sep 7, 2018

    Thank you for taking the time to share your feedback. We are saddened to hear this was or is your experience (your comment states you're both a current and a former employee). This being the first... More


  4. "Assistant Yard Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Yard Manager
    Current Employee - Assistant Yard Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ritchie Bros. full-time (More than 5 years)

    Pros

    Family Atmosphere , Great People , Good Upper Management ,Always Busy

    Cons

    Sometime s Extremely Long Hours up to 21 days in a row

    Advice to Management

    None


  5. Helpful (5)

    "IronPlanet to RBA Conversion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ritchie Bros. full-time

    Pros

    Larger Combined Company, Growth Potential

    Cons

    Outdated Systems, Some Management Seems Reluctant to Modernize

    Advice to Management

    Don't extinguish our fire. ~ IronPlanet


  6. Helpful (3)

    "Territory Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales in Phoenix, AZ
    Current Employee - Territory Sales in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ritchie Bros. full-time (More than 3 years)

    Pros

    The people are outstanding. The customers are the best. We offer value and opportunities to improve the industry's bottom line.

    Cons

    Sometimes communication and messaging lags.


  7. Helpful (4)

    "Great place to work, advancement limited"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Salt Lake City, UT
    Current Employee - Customer Service Manager in Salt Lake City, UT
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Ritchie Bros. full-time (More than 5 years)

    Pros

    Fun environment, good benefits, local staff great to work with

    Cons

    Limited advancement opportunities, low pay, employees becoming more of a number than a person

    Advice to Management

    Keep in mind the employees are people.

  8. "Auction Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Auction Coordinator in Fort Worth, TX
    Current Employee - Auction Coordinator in Fort Worth, TX

    I have been working at Ritchie Bros. full-time (More than 3 years)

    Pros

    Good people, fun job, ability to travel

    Cons

    Work/Life balance can be difficult


  9. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inventory Clerk in Morris, IL
    Former Employee - Inventory Clerk in Morris, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Ritchie Bros. full-time (More than 3 years)

    Pros

    The benefits were excellent, coworkers were incredible to work with, had a lot of fun with the job, and was able to travel all the time.

    Cons

    Work/life balance was hard to manage at times. Sometimes would have very long workdays and would go weeks without a day off.


  10. Helpful (14)

    "Customer Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ritchie Bros. full-time (More than 5 years)

    Pros

    You meet a lot of great people in the company and customers. Customers are great and they keep me coming back everyday with their appreciation for what I do.

    Cons

    The “family” feel that all of our customers grew to love and enjoy is GONE! The new CEO has stripped that away and no one has a name here anymore, we are all just dollar signs in the way of his giant bonus he will get next year when his services are done. Our customers feel it, they have spoken out and the company has done nothing to ease them.

    They expect you to “bleed orange” as an employee, however when it benefits the financials of the company, they treat you like you didn’t bleed a day of orange here! It’s not fair, not good practice and really shows their value on customer service since they don’t value their own employee’s doing the footwork for all these customers.

    Their share holders are everything, if you aren’t one, you mean nothing.... even if you have upheld ALL of the values of the company as an orange bleeding employee.

    Advice to Management

    Bring back the family environment that once made us one of the greatest companies to work with and work for. Customers are going to find other ways of doing business if they keep feeling like they don’t matter and employees will find other careers if they keep treat us like dollar signs.

    VPs, ROMs, RSMs and TMs need to remember they have roots too and started at the bottom at some point in their lives. MOST, not all, have a superior attitude that tears apart the camaraderie there once was when I started here not too long ago. They could learn to show some appreciation and praise to us small guys too! After all we are the ones putting in the most important work of all, directly serving the people that put money in your bank!!!!


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