Ritz-Carlton Reviews in New York City, NY | Glassdoor

Ritz-Carlton New York City Reviews

Updated January 19, 2017
25 reviews

Filter

Filter

New York City, NY Area

3.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
11 Ratings

25 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Very little work / life balance (in 44 reviews)

  • Long hours very strict, 0 tolerance (in 63 reviews)

More Pros and Cons

  1. "Food and Beverage manager"

    Star Star Star Star Star
    Current Employee - Food and Beverage Manager in New York, NY
    Current Employee - Food and Beverage Manager in New York, NY
    Recommends

    I have been working at Ritz-Carlton full-time (More than 3 years)

    Pros

    Greater financial understanding
    Meet alot of people with alot of connections

    Cons

    Not enough work life balance


  2. "The Ritz Carlton Battery Park"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Room Service Server in New York, NY
    Former Employee - Room Service Server in New York, NY
    Recommends
    Negative Outlook

    Pros

    Competive pay, great people to work with

    Cons

    No chance to advance , managers don't know what they're doing . Layoff people every year


  3. "Administrative Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in White Plains, NY
    Former Employee - Administrative Assistant in White Plains, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly environment, freedom to provide excellent guest service.

    Cons

    Constant employee transfers. I guess part of the hospitality industry.

    Advice to Management

    Communication


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Spa Operations"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Mount Vernon, NY
    Former Employee - Anonymous Employee in Mount Vernon, NY

    I worked at Ritz-Carlton (More than a year)

    Pros

    Great company to build your career!

    Cons

    Nothing much only working on holidays!


  6. "Director of Events"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Meetings & Events in New York, NY
    Current Employee - Director of Meetings & Events in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Ritz-Carlton (Less than a year)

    Pros

    Great brand, great culture, large company, opportunity to grow within overall company

    Cons

    Bad pay, not enough support for growing professionals


  7. "Good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Growing company, opportunities, friendly staff

    Cons

    missing a certain structure, not the same in every property around the world

    Advice to Management

    Improve opportunities for young


  8. "Front Office Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internship in New York, NY
    Former Employee - Internship in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ritz-Carlton (Less than a year)

    Pros

    My internship started with two days of amazing, thorough training. I got to learn everything from the company history to how does RC want me to provide service. My internship was rotational, so I got to experience all front office positions like PBX Officer, Front Desk Agent, Concierge, and Club Lounge Concierge. While the work was slow at times, my colleagues made it worthwhile.

    Cons

    The Front Office Manager at the time was disorganized and unprofessional at times. We could go to lunch whenever we wanted to and for however long we wanted to (which isn't so nice when you're all alone with 8 guests checking in/out at the same time and all of your colleagues are at lunch).

    Advice to Management

    Re-evaluate your managerial positions and replace with high potential, driven individuals who are passionate about their work and this industry.


  9. "Chef"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chef De Partie in Bronx, NY
    Former Employee - Chef De Partie in Bronx, NY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Ritz-Carlton part-time (More than a year)

    Pros

    Good company to work for an close an easy to get to an from work

    Cons

    I would like to move up in the company with ing the next year or so

    Advice to Management

    Promote with in the company


  10. Helpful (1)

    "Operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Location and clientele will prepare you for many challenges. Great place to give you your first experience in luxury. Um, great coffee shop next door on 58th street (I'm trying here).

    Cons

    Very shady handling of all employee issues. Too many union side deals. No support. Very inexperienced upper management. Do not go to HR for anything. Cover up central. Also, operations management is severely understaffed yet killed regardless of occupancy. Just operations. Sales, finance, executive committee are juuuuuuust fine.

    Advice to Management

    Do your time and move on. They do a good job of making you feel like this is the big leagues but when you get to know the higher ups, you'd be shocked by their lack of knowledge but man, they sure do a great job of kissing you know what. Sinking ship that is slowly sinking next to other companies that get this business.


  11. "Management Trainee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Management Trainee in New York, NY
    Former Intern - Management Trainee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ritz-Carlton as an intern (Less than a year)

    Pros

    Great job, a lot of empowerment, amazing atmosphere, and great managers

    Cons

    The only negative thing of working for Ritz-Carlton is the work/life balance, be prepared to work hard and you will be rewarded.

    Advice to Management

    There is nothing that I would like to change the management is amazing!


Showing 25 of 832 reviews
Reset Filters