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Ritz-Carlton

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Ritz-Carlton

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Ritz-Carlton Reviews

Updated Jun 17, 2021

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Found 1,688 of over 2K reviews

4.2
80%
Recommend to a Friend
86%
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
761 Ratings
Pros
  • "Great company to grow with and great benefits for full time(in 87 reviews)

  • "Great company flatform and worldwide opportunities(in 70 reviews)

  • Cons
  • "long hours which impact work life balance(in 128 reviews)

  • "Work-life balance is challenging(in 92 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Ritz-Carlton and is not affected by filters.

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    1. 5.0
      Former Employee, less than 1 year

      Great summer job

      Jun 16, 2021 - SPA Concierge 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great summer job for college student

      Cons

      No permanent jobs for seasonal workers

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    2. 5.0
      Current Employee, less than 1 year

      Great company!

      Jun 16, 2021 - SPA Concierge in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very nice HR reps, spa manager, and team members. Everyone here is like a tight knit work family, we help one another to succeed in our day to day work. Spa services has a mandatory 23% gratuity so massage therapists get 18% and Spa concierge/spa attendants get 5% in a tip pool which averages about $200-300 per week depending on how many people worked that week & how many clients we had.

      Cons

      Far from home because it's in Uptown Dallas so 1 hour drive. Scheduled almost every weekend, so day goodbye to Saturdays and Sundays because of hotel life.

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    3. 4.0
      Former Employee, more than 3 years

      Very demanding career

      May 22, 2021 - SPA Supervisor - Group Sales Manager in Lahaina, HI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      This company is very prestigious. They provide competitive wages and excellent benefits like paid vacation (if you can get approved), tuition reimbursement, 401(k) profit sharing, and opportunities to relocate to many destinations around the world within the brand. Everyone is expected to maintain and exceed brand standards with guests and each other. They took very good care of employees in Maui during the pandemic providing them with medical coverage during furloughs.

      Cons

      Very demanding and high pressure, many blackout dates for vacations

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    4. 5.0
      Current Employee, more than 1 year

      great training

      Jun 16, 2021 - Concierge in Philadelphia, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working with world class operations personel

      Cons

      Working weekends and nights and holidays

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    5. 5.0
      Current Employee, more than 8 years

      Great Company

      Jun 10, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Genuinely cares about employees. Many opportunities to learn and grow. Great Benefits

      Cons

      None this is a great company to be a part of

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    6. 5.0
      Former Employee, more than 5 years

      Excellent culture

      Feb 17, 2021 - General Accountant in Amelia Island, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I felt appreciated and was thoroughly set up for success from day 1. I have never experienced this with any other company. Management practices servant leadership, which is essential in retaining talent. They take their Employee Promise seriously. The skills and pride I acquired working for the Ritz Carlton have empowered me to make excellent operational and management decisions in subsequent positions. There was also a peer review team where a terminated employee could request a review by their own peers vs their management in an attempt to reverse their termination. This clearly demonstrates the employee-focused culture. They truly understand that their ladies and gentlemen are the most important resource in the service commitment to their guests. The hotel discounts were amazing, too!

      Cons

      Upward mobility seemed to be tied to a willingness to relocate. If you have roots where you are, it will take a while to move up, because they value loyalty. Not sure this is really a con, but it informed my decision to leave the company. If I'd had more opportunities to move up at my property, I would have retired from this company. I miss it everyday, and would probably go back if I could afford to.

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    7. 5.0
      Former Employee, more than 3 years

      Lives by the Credo

      May 8, 2021 - Manager in Avon, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Genuine care for employees creates a solid foundation of teamwork and pride in the workplace. It’s hospitality, so the work can be grueling and that should be expected but work-life balance and family will always be put first by management for their hourly staff. Decisions are made ethically and with good HR oversight. Beautiful location.

      Cons

      Area/seasonality of area makes for a challenging applicant pool at the line level, which leads to staffing shortages. Aggressive financials leads to equipment shortages, as well as inadequate leadership count.

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    8. 5.0
      Current Employee, more than 5 years

      Great experience

      Jun 6, 2021 - Food Runner 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Value your opinion Considerate leadership Flexible scheduling

      Cons

      Very busy, sometimes can be understaffed for business volume

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    9. 5.0
      Current Employee, more than 3 years

      Great

      Jun 7, 2021 - Guest Service Representative in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great property and good management.

      Cons

      Work load and hours worked.

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    10. 5.0
      Current Employee, less than 1 year

      Great company

      Jun 1, 2021 - Night Auditor in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits and training to be successful in hospitality

      Cons

      I don't have any cons, this company will set you up for success

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    Viewing 1 - 10 of 1,688 Reviews

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