Ritz-Carlton Reviews | Glassdoor

Ritz-Carlton Reviews

Updated November 18, 2017
937 reviews

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4.0
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Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
409 Ratings

937 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Group Reservations Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ritz-Carlton full-time

    Pros

    Professional team, supportive management, great training, free meals

    Cons

    none that I can think of

    Advice to Management

    Keep up with the employee recognition programs! Those are a great way to support loyal and hard working associates!


  2. "Front desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Naples, FL
    Former Employee - Front Desk Agent in Naples, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ritz-Carlton full-time (More than a year)

    Pros

    Benefits, traveling experience, training

    Cons

    Long hours, working holidays,

  3. "Wonderful Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ritz-Carlton full-time

    Pros

    Excellent team of Ladies and Gentlemen producing the highest level of service

    Cons

    Difficult to obtain optimal work-life balance


  4. "Best Company to work and grow!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food and Beverage in Dorado, PR
    Former Employee - Food and Beverage in Dorado, PR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ritz-Carlton full-time (More than 3 years)

    Pros

    Benefits, training, opportunities to grow.

    Cons

    Weather , call off or sick unexpectedly.


  5. "Reservations Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ritz-Carlton full-time

    Pros

    Great benefits and career growth

    Cons

    Can't really think of anything specific


  6. "Great 1st job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Relations Coordinator in Beaver Creek, CO
    Former Employee - Guest Relations Coordinator in Beaver Creek, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ritz-Carlton full-time (More than 3 years)

    Pros

    Great on boarding/training process, great young fast paced environment.

    Cons

    In hospitality you'll always have a few crazies you work with, but that's everywhere. Also if you're working the front desk you'll end up being the punching bag for guests every once and a while.

    Advice to Management

    I was at the Bachelor Gulch Ritz and they just had a lot of turn over high up which is really hard to control


  7. "Inn Room Dining Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inn Room Dining Server in Charlotte, NC
    Former Employee - Inn Room Dining Server in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ritz-Carlton full-time (More than 5 years)

    Pros

    competitive pay, great work hours, wonderful team players.

    Cons

    sometimes no break during peak season and long hours

  8. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cook in San Francisco, CA
    Former Employee - Cook in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ritz-Carlton full-time (More than a year)

    Pros

    This place exudes service and set me up for success in my other career.

    Cons

    management was a little slim at the time.

    Advice to Management

    don't be slim. Care for your employees.


  9. "Some depts are better than others"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Massage Therapist in McLean, VA
    Former Employee - Massage Therapist in McLean, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ritz-Carlton full-time (More than 3 years)

    Pros

    Shift meal, uniform cleaning, great customer service/hospitality training, BEST and most professional security department of any hotel I've worked.

    Cons

    We went through 5 managers in 3 years, only one good one. Complete lack of consistency in leadership.

    Advice to Management

    Know who shows up for work and who doesn't when considering promotions. Talk to their co-workers for insight into whether they should be promoted to leadership positions.


  10. "Food and Beverage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ritz-Carlton full-time

    Pros

    Benefits, Great compensation, Taskforce, and potential for growth

    Cons

    Work/life balance, communication within the company


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