Ritz-Carlton Reviews | Glassdoor

Ritz-Carlton Reviews

Updated January 19, 2019
1,124 reviews

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4.1
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Recommend to a friend
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
502 Ratings

Employee Reviews

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Pros
  • "Good money great benefits nice hourly" (in 69 reviews)

  • "Great company good pay and benefits" (in 53 reviews)

Cons
  • "Work life balance can be challenging" (in 62 reviews)

  • "Long hours and few holidays with family" (in 92 reviews)

More Pros and Cons

  1. "Beautiful place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Naples, FL
    Former Employee - Anonymous Employee in Naples, FL

    I worked at Ritz-Carlton part-time (Less than a year)

    Pros

    Uniform, meal, management, professional, nice place to work.

    Cons

    Too far of a commute.


  2. "Houseman"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Free lunch, uniform, hotel discount

    Cons

    Parking, parking parkin situation

  3. "Great opportunity if you plan on staying in a kitchen"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cook I in Key Biscayne, FL
    Current Employee - Cook I in Key Biscayne, FL
    Recommends

    I have been working at Ritz-Carlton full-time (More than 5 years)

    Pros

    Overtime
    Working with expensive and unique product
    Team work among entire kitchen staff
    Benefits

    Cons

    Work/life balance
    Pay
    Flexibility
    Repetitive
    Understaffed
    Slow and busy seasons


  4. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server
    Former Employee - Server
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ritz-Carlton full-time (More than 10 years)

    Pros

    Great Pay
    Training
    Advancement Opportunity
    Discount on room rates
    Co workers

    Cons

    I loved working for Ritz Carlton
    Moved. Will reapply

    Advice to Management

    Make sure to take the time to talk to employees and help them with opportunities for advancement


  5. "Ritz Carlton Grand Lakes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pool Attendant in Orlando, FL
    Former Employee - Pool Attendant in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ritz-Carlton part-time (More than 3 years)

    Pros

    Great benefits. Fast paced. room for growth

    Cons

    hot weather. Sometimes manager was hard to find. this was only up until they were replaced. then it was fantastic

    Advice to Management

    vet leadership positions more heavy. Try to promote internally first.


  6. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ritz-Carlton full-time

    Pros

    Great entry level pay - Insurance - Opportunity for Advancement

    Cons

    Work a lot of hours in peak season
    Not many hours in off season


  7. "Front desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk in Ogunquit, ME
    Former Employee - Front Desk in Ogunquit, ME
    Recommends
    Positive Outlook

    I worked at Ritz-Carlton part-time (More than a year)

    Pros

    Get to lots of new people. Plus there was an occasional tip.

    Cons

    Nightly audits were a pain. Also people would get mad if you didn't have the room available that they wanted

    Advice to Management

    There hotel was near the beach but not right on the beach my recommendation would be to move closer so they can be right on the water

  8. "The Ritz-Carlton Recreation Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ritz-Carlton part-time

    Pros

    Tips, working outside, working on beach and pool. Plenty of hours of the summer (warmer) months.

    Cons

    Heat, short breaks and long days


  9. "Valet/Parker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Valet in Naples, FL
    Former Employee - Valet in Naples, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ritz-Carlton full-time (Less than a year)

    Pros

    They have really good benefits, and free food.

    Cons

    The working environment is awful. A lot of talking behind peoples back, really high expectations, no end times for shifts. There's also a 5:45 am working shift which is terrible, very rarely do you have guest getting up that early to start off their day.
    A lot of micromanaging, and the cafe is awful as well.

    Advice to Management

    Less micromanaging.


  10. "Amazing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ritz-Carlton full-time (More than 10 years)

    Pros

    Great people and values. Upward mobility

    Cons

    I have only positive feedback