Ritz-Carlton Reviews | Glassdoor

Ritz-Carlton Reviews

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Found 1143 reviews

4.1
StarStarStarStarStar
Rating TrendsRating Trends
79%
Recommend to a Friend
90%
Approve of CEO
Ritz-Carlton CEO Hervé Humler
Hervé Humler
511 Ratings
Pros
Cons
More Pros and Cons
  1. "Overall solid company!"

    StarStarStarStarStar
      Former Employee - Recreation 

      I worked at Ritz-Carlton full-time

      Pros

      Great benefits and company culture, great clientele, opportunities for growth and amazing travel perks at Marriott hotels worldwide.

      Cons

      Management. Way too many trainings throughout the year. Sometimes they want you to act rehearsed when it comes to Forbes training so your specific property can attain Forbes 5 star, 5 diamond. Some guests can be rude and will throw in your face "Well this is The Ritz-Carlton"

    • "A lot to learn"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Server 

      I worked at Ritz-Carlton full-time

      Pros

      I enjoyed the standards to keep the business running to a luxury/high quality level. Keeping guest happy and being empowered as a team member to make memorable experiences was always amazing.

      Cons

      Do your job and you will succeed

    • Helpful (1)

      "Not what I expected"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 

      I have been working at Ritz-Carlton full-time for more than 2 years

      Pros

      Training, culture, associates, benefits no more

      Cons

      Too Robatic, work life balance, lost touch in the hotelier aspect , compensation

    • "Amazing"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Banquet Houseman 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Ritz-Carlton full-time for more than a year

      Pros

      Good pay great team work

      Cons

      Long shifts sometimes things change so you stay late but it's not bad

    • "Front Office Manager"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Front Office Manager in New York, NY
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Ritz-Carlton full-time for more than 2 years

      Pros

      - lots of learning opportunities - ability to stay at other Marriott properties

      Cons

      - must be flexible - be quick on your feet

    • Helpful (1)

      "Great place to work!"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Server in Marana, AZ
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Ritz-Carlton full-time for more than 4 years

      Pros

      Managers will recognize you if you get good feedback from guests. , the pay is not bad, There are always extra hours to work, overall positive atmosphere.

      Cons

      its easy to "live at work" per se. If you demonstrate to be a hard working individual who connects with guests and pays attention to detail, Managers will continually ask for you and it is easy to get burnt out.

    • "Great company to work for!"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Banquet Server in Washington, DC
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Ritz-Carlton part-time for more than 2 years

      Pros

      Respectful , organized, great benefits, discounts

      Cons

      I don’t think there are any cons

    • "Learned so much"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - SPA Supervisor in Dallas, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Ritz-Carlton full-time for more than 6 years

      Pros

      Great Leadership Training and Customer Service Training

      Cons

      Sometimes the rewards or recognition felt a little juvenile.

    • "Great company, not the 5 star service of old, though"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Club Concierge 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Ritz-Carlton full-time for more than 4 years

      Pros

      The reputation is second to none. Having a successful run at the Ritz will definitely help to further anyones career.

      Cons

      Despite company values - the place is run by getting very few people to do a lot of work with little to no guidance. Standards were, imo, in practice very low compared to what they prepare you for in training

      Advice to Management

      I just think the standards overall have to be raised. Management was so overworked they were barely involved or not able to participate. Staff was happy to take advantage of all the freedom, not to the companys benefit. "Good enough" shouldn't be good enough for the Ritz-Carlton. The best thing you have going for you is you generally hire very good people, but even with that since most of the staff is flying by the...

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    • "Varies positions"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Neutral Outlook
      Disapproves of CEO

      I have been working at Ritz-Carlton

      Pros

      Prestigious. Good discounts amongst brand

      Cons

      Your work load is for three. Challenging.

    Found 1143 reviews