Ritz-Carlton Reviews | Glassdoor

Ritz-Carlton Reviews

Updated July 13, 2018
1,021 reviews

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4.0
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Ritz-Carlton President and COO Hervé Humler
Hervé Humler
452 Ratings

1,021 Employee Reviews

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Pros
  • "Good money great benefits nice hourly" (in 64 reviews)

  • "Great company vision, met amazing people, good training program" (in 46 reviews)

Cons
  • "Work life balance can be difficult depending on which department you work in" (in 57 reviews)

  • "Sometimes you have to work long hours" (in 84 reviews)

More Pros and Cons

  1. "Nice place"

    StarStarStarStarStar
    Current Employee - Guest Relations Coordinator in Phila, PA
    Current Employee - Guest Relations Coordinator in Phila, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Nice place to work at

    Cons

    None so far , will update


  2. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Ritz-Carlton part-time

    Pros

    Great culture, values, and job.

    Cons

    The hospitality hours can be draining working all different kinds of shifts for long periods of time.

  3. "Overall good learning experience, very little pay for some positions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Laguna Niguel, CA
    Former Employee - Server in Laguna Niguel, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Ritz-Carlton full-time (More than 3 years)

    Pros

    Good health benefits, dental, 401k. You learn a lot. If you do anything in the Front Desk, Food and Beverage Department or any position dealing with guests, you will become a doctor in customer service and hospitality.

    Cons

    Difficult to move up in Food and Beverage and other departments because pay is so low for supervisors who have an immense amount of responsibility and basically live there. Departments such as "Sales" as well as the Executive Staff needs to get a hold of their ego's and put some humility in their lives.

    Advice to Management

    Some management needs to live up to the "Employee Promise" , "Credo", and "motto". If you preach it every day in line-up, set the example through your actions.


  4. "Not Worth It. Period."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ritz-Carlton full-time (More than 3 years)

    Pros

    Hotel discounts, growth opportunities, benefits

    Cons

    Great place to stay, but not to work at. Management is disrespectful and deceitful to their teams. Management training program is very disorganized. I worked in several different departments [and properties]and can truly speak to this. Sad, because they don’t practice what they preach and don’t stick to their core values when it comes to how they treat each other internally.

    Advice to Management

    This is moreso advice for HR...actually take time to evaluate upper management tactics from time to time, so you won’t continuously have such high turnover.


  5. "Good money for the location"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Restaurant Server/Banquet Lateral Server in Marana, AZ
    Current Employee - Restaurant Server/Banquet Lateral Server in Marana, AZ
    Recommends
    Positive Outlook

    I have been working at Ritz-Carlton full-time (More than 3 years)

    Pros

    Amazing benefits, great health insurance, discount on housing ar select property

    Cons

    Highly seasonal, slow summer, has to work really hard to make a lot of money


  6. "General laborer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Laborer Grinder in Saint Cloud, MN
    Current Employee - Laborer Grinder in Saint Cloud, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ritz-Carlton (More than 8 years)

    Pros

    Good pay. Friendly employees. Easy work

    Cons

    Understaffed. Busy. Hot and humid


  7. "mangment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Supervisor in Middle City East, PA
    Former Employee - Senior Supervisor in Middle City East, PA
    Recommends
    Positive Outlook

    I worked at Ritz-Carlton full-time (More than 10 years)

    Pros

    Change cultures and update information

    Cons

    Surrender - Negatives - Do not listen to others - Non-confrontational - Non-compliance

    Advice to Management

    thank you

  8. "Guest Services Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Services in Marina del Rey, CA
    Current Employee - Guest Services in Marina del Rey, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ritz-Carlton full-time (More than a year)

    Pros

    Great location; great benefits; plenty of employment opportunities; prestigious company and culture to proudly represent ; extremely supportive company in all walks of life

    Cons

    Many departments are understaffed; although the hotel has made recent renovations & other improvements, there is an ongoing guest noise complaint regarding their in-room experiences.

    Advice to Management

    Please have the courage & initiative to be both direct & tactful with fellow employees where they need to grow. In other words, don't merely delegate work criticism. Wherever management has a conflict, take ownership by personally discussing matters with those responsible. Lead by example whenever possible.


  9. Helpful (2)

    "Save yourself and work somewhere elseZ"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Sarasota, FL
    Current Employee - Server in Sarasota, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ritz-Carlton full-time (More than a year)

    Pros

    Good hotel discounts, looks good on resume, decent benefits

    Cons

    Im a server at the beach club. I’m forced to do manual labor not included in my job title. You have to clear and reset the beach every morning which is basically a CrossFit workout for 8 dollars an hour at 8am. I’ve had to clear the beach in lightning and thunder on multiple occasions, management simply didn’t bat an eye at it. Inconsistent seasonal money, feast or famine, lazy management. Employee Promises are not met and the credo is never upheld. Service values are only commutes to when it’s convenient for management, Employees are not appreciated. Managers sit in the office all day at the beach club. Employee food has made me sick multiple times and you have to pay 2.50 for really terrible quality food that’s just leftovers from the kitchen and banquets. First person resolution is just a way for managers to not manage. Don’t drink the kool-aid. This place is a trap.

    Advice to Management

    Get off your butts and manage. Be proactive instead of reactive to everything.


  10. "Guest Services rep"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton full-time

    Pros

    Great pay & communication, Fun environment.

    Cons

    Long hours at the job site.


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