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Ritz-Carlton

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Ritz-Carlton

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Ritz-Carlton Reviews

Updated Jun 1, 2023

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Found 2,414 of over 3K reviews
4.0
73% Recommend to a Friend
Ritz-Carlton President and COO Hervé Humler
83% Approve of CEO

Found 2,338 of over 3K reviews

4.0
73%
Recommend to a Friend
83%
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
1,033 Ratings

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Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Ritz-Carlton and is not affected by filters.

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  1. 5.0
    Former Employee, more than 1 year

    Best place ever

    May 5, 2023 - Assistant Manager in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Discounts Payment Properties are nice

    Cons

    Schedule can be modified without asking

    Continue reading
    Be the first to find this review helpful
  2. 3.0
    Former Employee, less than 1 year

    Concierge

    May 29, 2023 - SPA Concierge in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    gain experience in hospitality field

    Cons

    learning the culture of the workplace

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  3. Join the Ritz-Carlton team
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  4. 4.0
    Former Employee

    not great

    May 27, 2023 - Senior Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good base salary and great employers

    Cons

    no I didn't like it was

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  5. 1.0
    Former Employee

    Lack of support

    May 26, 2023 - Waitress 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Anyone can get hired here

    Cons

    anyone can get hired here and there’s no support when the lack of communication from management isn’t handled appropriately.

    Continue reading
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  6. 5.0
    Former Employee, less than 1 year

    Good culture, good benefits

    May 24, 2023 - Staff Accountant II in Clayton, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Compensation Culture Benefits Environment Leaders

    Cons

    The hours could be longer at month end.

    Continue reading
    Be the first to find this review helpful
  7. 4.0
    Current Employee

    Environment

    May 17, 2023 - Cook in Miami, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Helpful colleagues excellent environment to grow

    Cons

    Too many hours working and not so much help from the company to give more quality life to the employers.

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  8. 1.0
    Former Employee, more than 1 year

    Regular Service Industry Job

    Apr 25, 2023 - Anonymous Employee in Laguna Beach, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Pay few more dollar than minimum wage. - Your colleagues are the best. (Not management or people who are their pets) - Free foods, daily morning breakfast. - Discounted hotels room when travel. - Employees Week, Awards.

    Cons

    - Despite how much money they make. Workers barely make over minimum wage. - Hours are always cut, but they keep posting our jobs for hiring. - Management are nice to you when they needed you, beside that it a cut throat business, they would fire you once someone else fill the position. - A lot of inner circle

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  9. 1.0
    Former Employee, less than 1 year

    Very unreliable

    Feb 25, 2023 - Hostess/Barista in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    * Health Care * Hotel Discount

    Cons

    * Management * HR *No time off *Overworked

    Continue reading
    3 people found this review helpful
  10. 4.0
    Former Employee, more than 3 years

    Good place with good benefits

    Apr 26, 2023 - Residential Concierge in Vail, CO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pros are the team you work with, and the benefits. The Owners you work with are great people for the most part as well.

    Cons

    Management can be hit or miss. Good management phased out in 2020 replaced with not great people. Owners are a pro, but also a con. Some are not great people

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  11. 5.0
    Former Employee, less than 1 year

    Great Place to Work

    May 5, 2023 - Guest Relations Manager in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Meeting new people and feeling like your hanging out with family while you work.

    Cons

    There are bad days in every job. You just learn to roll with the punches and not get you down.

    Be the first to find this review helpful
Viewing 1 - 10 of 2,338 Reviews
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Ritz-Carlton Reviews FAQs

Ritz-Carlton has an overall rating of 4.0 out of 5, based on over 2,760 reviews left anonymously by employees. 73% of employees would recommend working at Ritz-Carlton to a friend and 62% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has decreased by -3% over the last 12 months.

73% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Ritz-Carlton 3.3 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Ritz-Carlton to be culture, career development, benefits and the cons to be work life balance, management.

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Ritz-Carlton Photos

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Ritz-Carlton photo of: Corridor of Ritz-Carlton  (Photo thanks to Flickr user jiazi, available under by-sa v2.0)
Ritz-Carlton photo of: The ritz carlton
Ritz-Carlton photo of: The new vending machine
Ritz-Carlton photo of: Lp took everything out of housekeeping lockers and set in middle of the floor like trash
Ritz-Carlton photo of: moroccan lamb
Ritz-Carlton photo of: Ritz carlton Spa
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Glassdoor has 2,760 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.