Ritz-Carlton Reviews

Updated Aug 5, 2020

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4.1
77%
Recommend to a Friend
87%
Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
605 Ratings
Pros
Cons
  • "Working long hours, life and work balance(in 118 reviews)

  • "no work-life balance, sometimes management dont walk the talk(in 82 reviews)

More Pros and Cons
  1. "Good Work Culture"

    5.0
    Current Employee - Guest Experience Expert in Miami, FL

    I have been working at Ritz-Carlton full-time

    Pros

    Excellent internal culture and communication

    Cons

    Overtime is occasionally asked of employees

  2. "Working for The Ritz Carrolton"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Doorman in Dallas, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Ritz-Carlton full-time for more than 10 years

    Pros

    Great place to work for if you have a passion for customer service. They provide ample training and support

    Cons

    Working outside in the elements can be challenging


  3. "Prestige, Good Company, but Bad Managers"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Office Manager in Amelia Island, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Ritz-Carlton full-time for more than 5 years

    Pros

    The Ritz-Carlton loves training. They offer a good 401k benefit and there's a lot of room for growth within the company. They have competitive wages. Lots of opportunity for innovation and growth.

    Cons

    No work life balance. Managers frequently worked 12+ hours and weren't effective. 6 day work weeks and coming on on your 1 off day for "mandatory" meetings were norm. Several operational managers were required to shorten their vacation time to come in when the hotel was busy, even though there were other managers available. Depending on the property, senior managers in the executive committee used negative reinforcement with employees. Meetings could be 2x or 3x as long when you have certain managers who just want to be there to rail you for everything you've done wrong.

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  4. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cook in Tysons Corner, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ritz-Carlton full-time for more than 8 years

    Pros

    Good pay, good environment ,good benefit, training free meal free parking

    Cons

    Some time it very busy

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  5. "Good employee development"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales 

    I worked at Ritz-Carlton full-time

    Pros

    Employee development is a key focus of management

    Cons

    Lower salaries for entry and mid level employees

  6. "Great company to work for!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guest Relations Agent 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Ritz-Carlton full-time for more than a year

    Pros

    Solid benefits, company takes care of their employees, great work environment.

    Cons

    You have to work weird hours and it's very difficult to establish seniority - no one ever leaves because it's such a good job.

  7. "A lot of work and stress, ceiling on upward mobility."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Restaurant General Manager in Greensboro, GA

    I worked at Ritz-Carlton full-time for more than a year

    Pros

    Benefits are pretty good for management.

    Cons

    Salaried managers are expected to work a lot more than other companies for little to no thanks.

  8. "Bad Management"

    3.0
    Former Employee - Server 

    I worked at Ritz-Carlton part-time

    Pros

    no pros, bad management, don't care about employees

    Cons

    Everything about this job was bad

  9. "Loved working with Ritz Carlton"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director of Revenue Management in Half Moon Bay, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Ritz-Carlton full-time for more than 8 years

    Pros

    I spent most of my hotel career here - great advancement, wonderful company culture, passionate co-workers and leaders who care for your well being

    Cons

    After the combination with Marriott and acquisition of Starwood Ritz Carlton has lost some its brand identity

  10. "Beautiful property"

    3.0
    Former Employee - Telephone Sales Agent in Santa Barbara, CA

    I worked at Ritz-Carlton part-time

    Pros

    Credibility of Company, Beautiful property

    Cons

    New Management, they were knew to the hotel and how it functioned

Found 1330 reviews