Ritz-Carlton Reviews | Glassdoor

Ritz-Carlton Reviews

Updated April 22, 2018
1,002 reviews

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4.1
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Ritz-Carlton President and COO Hervé Humler
Hervé Humler
445 Ratings

1,002 Employee Reviews

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Pros
  • Good money great benefits nice hourly (in 63 reviews)

  • Great company vision, met amazing people, good training program (in 46 reviews)

Cons
  • Work life balance can be difficult depending on which department you work in (in 57 reviews)

  • Standing for long hours can be tiresome so wear comfortable shoes (in 83 reviews)

More Pros and Cons

  1. "Awesome benefits! Very professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in Miami, FL
    Current Employee - Reservations Agent in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ritz-Carlton full-time (More than a year)

    Pros

    Paid meals, and tolls. Relaxed environment great management, professionalism, breaks, good communication , events and prizes , holidays paid and off!

    Cons

    I cannot think of much cons. The training was fun and informative, the management is energetic and positive. My hotel offers free employee parking but others don’t so that would be my only suggestion. Everyone should have free parking!

    Advice to Management

    Keep up the great work!


  2. "Overall a great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in Boston, MA
    Former Employee - Bartender in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ritz-Carlton (More than 10 years)

    Pros

    Positive environment. Good coworkers. Travel benefits. Top notch hospitality training.

    Cons

    Demanding/ spoiled guests that can behave poorly towards staff.

    Advice to Management

    Weed out poor managers instead of letting them transfer.

  3. "Club Level Concierge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Key Biscayne, FL
    Current Employee - Anonymous Employee in Key Biscayne, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ritz-Carlton full-time (More than 3 years)

    Pros

    The Food, the tips, some down time, the guests

    Cons

    Rushed breaks, late breaks, enclosed area, too private


  4. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banquet Chef in Avon, CO
    Former Employee - Banquet Chef in Avon, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ritz-Carlton full-time (More than a year)

    Pros

    Professional environment, positive support from management, Great sales team.

    Cons

    Employee turnover in culinary department

    Advice to Management

    Pay more attention to culinarians.


  5. "F&B"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food and Beverage Supervisor in Tahoe City, CA
    Former Employee - Food and Beverage Supervisor in Tahoe City, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ritz-Carlton full-time (Less than a year)

    Pros

    Wonderful Benefits for tuition reimbursement and 401K

    Cons

    Communication always needs Improvement.
    Location based turnover is common.
    Hospitality common long hours.

    Advice to Management

    Continue listening to teams to understand needs for workplace success to reduce turnover, missed opportunities, tasks left undone.
    Work smarter, not harder.


  6. "Great Company Training Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ritz-Carlton full-time

    Pros

    Training
    Company advancement
    Free Lunch Benefits!!!!! Yum

    Cons

    Other than a few sour Management personalities.....no cons!

    Advice to Management

    Keep up the good work


  7. "Restaurant assistant"

    StarStarStarStarStar
    Current Employee - Restaurant Server in Kingdom, NY
    Current Employee - Restaurant Server in Kingdom, NY

    I have been working at Ritz-Carlton part-time

    Pros

    I am hard worker for my kids future

    Cons

    Happy at work is most important

    Advice to Management

    To be loyal and active always

  8. "Teamwork at it's finest!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Dsk Agnt in Laguna Niguel, CA
    Current Employee - Front Dsk Agnt in Laguna Niguel, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ritz-Carlton full-time (Less than a year)

    Pros

    I recently made a change to the hospitality industry. I was lucky enough to become a part of the Ritz-Carlton Front Office team. My training has been superior. My work experience has been nothing short of amazing.

    Cons

    Standing for long hours can be tiresome so wear comfortable shoes.

    Advice to Management

    The management team I work with is incredibly patient and understanding. They are more than willing to help with any situation that arises.


  9. Helpful (1)

    "Chief Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chief Engineer in Fort Lauderdale, FL
    Current Employee - Chief Engineer in Fort Lauderdale, FL
    Recommends
    Neutral Outlook

    I have been working at Ritz-Carlton full-time (More than 10 years)

    Pros

    Far reaching, great benefits, room for growth

    Cons

    Salaries aren’t the greatest. Need to leave and come back to really get a decent raise. Losing a lot of core values in recent years due to competitive markets. Has become too corporate and the Bottom line is the end all be all. Understandable but at the same time not what got The Ritz Carlton to where we are today.

    Advice to Management

    We need to mentor and retain our ladies and gentleman to stay relevant moving forward. Losing a lot of talent to competitors.


  10. Helpful (1)

    "All hype"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Nice co workers and good benefits. Good philosophy and goals. I am searching for something positive here. Always disappointed in them

    Cons

    Management is underqualified, always in chaos. Makes it hard to come to work and maintain a positive attitude when managers are in constant stress mode.

    Advice to Management

    Train your staff and stop hiding sexual harassment


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