Ritz-Carlton Reviews | Glassdoor

Ritz-Carlton Reviews

Updated September 23, 2017
881 reviews

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Ritz-Carlton President and COO Hervé Humler
Hervé Humler
377 Ratings

881 Employee Reviews

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Pros
Cons
  • You have to manage your own work life balance (in 47 reviews)

  • Long hours but that is expected of a hotel (in 68 reviews)

More Pros and Cons

  1. "The Ritz-Carlton: One of the best places to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Analyst in Washington, DC
    Current Employee - Quality Analyst in Washington, DC
    Recommends
    Approves of CEO

    Pros

    The culture of Ritz-Carlton really fosters growth and respect among the employees which I feel creates momentum to transfer that respet into the community at large. Workin for Ritz-Carlton can really change your life. You have unbelievable opportunities to learn and develop skills that will be valuable to you in any job. The global aspect of the company really is exciting. To know that you could one day be working in Portugal or in Argentina or in China when you've come from a smaller hometown is incredibly exciting. When I wake up in the morning (rather early), I am actually happy to go to work!

    Cons

    There isn't a whole lot of opportunity for salary growth within a given period of time. If you are interested in making a lot of money, the hospitality/service business in general isn't the place for you, but you've probably got the best opportunity at Ritz-Carlton. The culture can be a little overwhelming in its bubbly, cheesy kind of nature, but when you think about it, it's really the type of culture we would all actually like to live in. Unfortunately, some of the employees either take the culture too far and seem insincere or tricked Human Resources into thinking they embraced it when they truly don't. It's rather difficult to find something negative tosay about Ritz-Carlton.

    Advice to Management

    Be careful about talking down to employees. It's rare, but I've seen it. Management has to live up to the culture even more than the lower-ranking employees to set the example, and sometimes, it's the other way around.


  2. "There is not Place I will rather Be....."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT in Miami, FL
    Current Employee - IT in Miami, FL
    Recommends
    Approves of CEO

    Pros

    Compensation Package, the energized environment, the push to be the best and to exceed or surpass expectations

    Cons

    you are constantly on Stage... No time to slack off. That can cost you...

    Advice to Management

    Remember service should be number 2. Ladies and Gentlemen # 1

  3. "Leadership promoted by growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Meeting/Event Manager in Cleveland, OH
    Current Employee - Meeting/Event Manager in Cleveland, OH
    Recommends
    Approves of CEO

    Pros

    The people are great, most of them. The management listens to you, you can transfer anywhere in the department after 6 months, if you do not like it. They are the best paymaster from all the hotels in the world, and in the area. the ritz carlton brand name looks great on any resume, and after you have worked for the company your employment options are limitless not only in the hotel industry but also in the service industry. you could move into the airlines, restaurant, lodging, the world is your oyster. even when looking for an apartment to rent the landlord is more willing to rent you the apartment just because you work for ritz.

    Cons

    Long work hours and having to work on weekends.

    Advice to Management

    Hire employees based on their skills and competencies for the job.


  4. "Ritz Carlton encourages empowerment for its employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Services Representative
    Current Employee - Guest Services Representative
    Recommends
    Approves of CEO

    Pros

    The policy of empowerment is one of the best reasons to work for the Ritz Carlton hotel company. The job appeals to employees other motivational needs besides compensation.

    Cons

    The nature of the business means you must work on some holidays and weekends.

    Advice to Management

    More emphasis on college recruiting.


  5. "The Ritz Carlton is a great place to work if you are looking for a friendly, and rewarding environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Valet in Phoenix, AZ
    Current Employee - Valet in Phoenix, AZ
    Recommends
    Approves of CEO

    Pros

    Great Benefits, comfortable corporate culture, and free cafeteria food! Additionally, there are always opportunities to work within other departments to learn and grow. Everybody treats guests and other employees as fellow ladies and gentleman. Uniforms are washed and maintained on site and no additional cost. Discounts for Marriotts and Ritz Carltons are available from day 1 to all employees. Ability to transfer easily to other hotels. Has an effective employee promise/protection plan that provides recourse for employees.

    Cons

    Pay not as good as other comparable hotels. Tipped positions can offset this however. Can include very random hours including late night, weekends, and long shifts.

    Advice to Management

    Keep up the good work in keeping us posted.


  6. "A GREAT place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Approves of CEO

    Pros

    It is a place where employees are treated very well and respected. We have an amazing reputation and you can really grow your career. You can work in many places around the world and the culture is unlike any other place I have ever worked. A housekeeper is respected as much as a manager.

    Cons

    Hospitlaity is an industry with long hours and odd schedules sometimes but it is worth it.

    Advice to Management

    Keep doing what you're doing!


  7. Helpful (1)

    "Was a great company...headed down the tubes due to reorg with Marriott International"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Director in Chevy Chase, MD
    Current Employee - Corporate Director in Chevy Chase, MD
    Recommends
    Approves of CEO

    Pros

    great brand, quick competent teams in place, good training, great benefits (esp. hotel stays), great ladies and gentlemen, great company if you are in sales. all other disciplines are secondary. if you are liked you get promoted. Senior leadership is experienced,approachable, likeable and stand up leaders. Most having an amazing presence.

    Cons

    very north american centric company, solutions often only work in the US, limited resources, never enough budget, shortcuts galore, shoddy product (when compared to competitors (four seasons, mandarin). if you aren't liked, you get demoted to second tier city hotels (St. louis, dearborn, cleveland or worse, intl cess pool cities that no one will ever visit you at: sharm el sheiky).

    Recent public reorg with marriott has realigned most of the corporate team (hr, loss prevention, ops, finance and soon sales/marketing ) positions are being reviewed and corporate culuture is at at an alltime low. All "original" RC employees are confident this is the beginining of the end for this great brand as Marriott will take it over and treat it just like one of their other brands.

    Advice to Management

    Since the Marriott chairman is leading this charge...good luck to you and your jobs. Most SVPs, VPs and regionals will soon be looking for a new job. incl. Simon.

  8. Helpful (1)

    "Doing the right things for the right reasons"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chevy Chase, MD
    Former Employee - Anonymous Employee in Chevy Chase, MD
    Recommends

    Pros

    Hard working staff
    Great hotels
    Culture
    Solid people
    Caring employees

    Cons

    Great place to work with lots of pride

    Advice to Management

    Stay focused


  9. "The General Manager sat next to me in the cafeteria on my second day. As an intern."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Intern in Washington, DC
    Former Employee - Human Resources Intern in Washington, DC
    Recommends
    Approves of CEO

    Pros

    I suppose it always depends on the team you work on, no matter what company you work for, and I happened to work on a great team. The director was passionate about what she did and the other HR administrators always extended a warm hand whenever I needed help.

    Even though I was only an intern, I felt like I was apart of the team. I felt empowered and that I mattered. They do a great job at orientation and training and they set up these milestones (six months, one year, etc) and see how you are progressing in your role and in your personal career goals.

    Cons

    I feel like they streamline positions for a reason, the reason that if they do happen to lose that person in that role it wouldn't take too much of an effort to find someone else to fill the same role.

    Advice to Management

    Leadership does a great job at getting to know all levels of their department. No one feels like they are at the "bottom" of the corporate food chain.


  10. "Great Experience, totally worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern in New York, NY
    Current Employee - Intern in New York, NY
    Recommends
    Approves of CEO

    Pros

    The people and the company culture, everyone is family.

    Cons

    Living in New York City can be expensive

    Advice to Management

    None


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