Ritz-Carlton Reviews | Glassdoor

Ritz-Carlton Reviews

Updated August 18, 2017
862 reviews

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4.0
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Ritz-Carlton President and COO Hervé Humler
Hervé Humler
361 Ratings

862 Employee Reviews

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Pros
Cons
  • You have to manage your own work life balance (in 46 reviews)

  • Long hours but that is expected of a hotel (in 67 reviews)

More Pros and Cons

  1. Helpful (5)

    "Working at The Ritz-Carlton is not what you think it is."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Washington, DC
    Former Employee - Human Resources in Washington, DC
    Doesn't Recommend
    No opinion of CEO

    Pros

    It's an iconic brand, professional environment, nice hotels in the US and exotic locations. The brand does a good job in creating an employment brand.

    Cons

    On the contrary, the creation of an employment brand is just that. They list all the reasons why you should work there. It's convincing and believable. However, what they don't tell you is that you will work 60 to 70 hours per week as a manager. They will squeeze every inch of productivity out of you until you burn out and quit or you burn out and underperform. You'll get fired as a result. The concept of Work Life/Balance means you can leave work early to pick up your kids. However, you will be working from home until 11p, 12pm, 1am because your boss is working during these hours hence you should be as well. Working long hours is one of many unspoken behaviours. No one dares to bring it up in person and in front of management. However, this issue comes up time and time again during the Employee Engagement Survey. Nothing happens to the feedback. Management does not act.

    Advice to Management

    The Employee Engagement Survey speaks volumes. Administering it and not acting on the feedback is a waste of time, resources and money.


  2. Helpful (1)

    "Keep It Moving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Services in Dallas, TX
    Former Employee - Guest Services in Dallas, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Ritz-Carlton full-time (More than 3 years)

    Pros

    This place looks great on a resume. I must say if you are into networking this is the place to be.

    Cons

    When it comes to hiring managers and GM will look outside for opportunities!

    Advice to Management

    Recognize your employees for the hardwork and dedication they contribute! COMPENSATE the employees fairly, better food in the cafeteria ( I would not feed that garbage to an animal), a descent holiday party to show thanks and hire with in!

  3. Helpful (1)

    "Be Prepared To Be Married To Your Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ritz-Carlton full-time (More than a year)

    Pros

    Most of your money is made in cash tips, which you can easily hide from the IRS; They clean your uniforms and feed you well; Cheap rates at any Marriott brand hotel in the world (29 bucks and up per night).

    Cons

    Long, lousy hours, including nights, weekends, and holidays; Very demanding supervisors; Never knowing how much money you'll make in a given day-some days less than 50 bucks-some days over $300. Working at the Ritz, just like any other hotel/hospitality industry job sucks. Your best bet would be to only work there part time, and suck up the benefits while preparing yourself for a real career.

    Advice to Management

    No advice to management-They're just a bunch of slave drivers who only care about themselves.


  4. Helpful (2)

    "Horrible!! Bad Management.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Esthetician in Coconut Grove, FL
    Former Employee - Esthetician in Coconut Grove, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ritz-Carlton part-time (More than a year)

    Pros

    The Ritz Carlton name looks good on your résumé. But that's about it.

    Cons

    Politics.. Bad food .. Poor Management

    Advice to Management

    Don't in live the employees in your corporate fights


  5. Helpful (1)

    "Slaves serving ladies and gentlemen."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Services in Dana Point, CA
    Former Employee - Guest Services in Dana Point, CA

    I worked at Ritz-Carlton full-time (More than a year)

    Pros

    Looks great on resume if you are in hospitality industry or customer service.
    Great tips if you are working hourly tip jobs.

    Cons

    No diversity (prefers caucasians)
    If you're good looking or pretty you got the job. Intelligence or degree does not matter as long as you look good and have good body.
    Poor.. I mean really poor management. Managers don't do anything but check female employees out and verbally harrase them.
    No work and personal life balance (married to your job)
    Scheduling sucks real bad. Have done back to back for a week.
    No support from management.
    Favortism
    Only promotes the people they hang at the bar with.
    Management and male employees degrade female employees and disrespects them.
    Guest treats associates like slaves.
    Does not live by the "credo" card.

    Advice to Management

    Treat your employees like humans not robots.


  6. Helpful (4)

    "Eager, Ambitious, Well Educated... Door Attendant? (I was a Guest Relations Coordinator.)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Relations in Arlington, VA
    Former Employee - Guest Relations in Arlington, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ritz-Carlton full-time (More than 3 years)

    Pros

    The name looks good on a resume, and you do get a discount on rooms with Marriott, based on availability of course.

    Cons

    I was led to believe that my prior experience, as well as my enthusiasm would lead to a rewarding, fulfilling position with Ritz-Carlton. Unfortunately, "Guest Relations Coordinator" was a nice way of phrasing "lobby greeter with no potential for advancement". Ummm... standing in the lobby for four hours at a time is not what I spent $100,000 on a Bachelor's degree for. I applied for transfers to other positions a couple times, and watched while they hired people from outside the company rather than cross training me (an "employee of the month").

    Advice to Management

    Realize that "your department doesn't want to loose you" will ensure that the company will. I have since moved on to another luxury hotel company (their biggest competitor), and now earn twice what I made at the Ritz-Carlton, doing something I'd applied for with Ritz-Carlton, only to be told I couldn't do that because I didn't have any prior experience with it.


  7. "Disappointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rancho Mirage, CA
    Former Employee - Anonymous Employee in Rancho Mirage, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Ritz-Carlton full-time (Less than a year)

    Pros

    Good hotel discounts. Job was close to home.

    Cons

    No support from management. Lack of integrity.

    Advice to Management

    Learn the California labor codes and abide by them.

  8. Helpful (3)

    "Warning!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The only pros were the great co-workers and the benefits. Saying that you work for "the Ritz" people are impressed, but they do not know the truth about the place!

    Cons

    Warning to job seekers! The Ritz talks the talk but doesn't walk the walk. Upper management always has their own agenda and if you do not fit into that you are doomed! You will not realize how you should really be treated as an employee until you leave! All I can say is Wow should have left a long time ago............

    Advice to Management

    Do not act like you actually live "the Ritz credo" because all of your employees know the truth. Treat people equitably and fairly. Walk The Walk! Stop the lies! Treat your employees with the respect they deserve!


  9. Helpful (1)

    "Administrative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ritz-Carlton full-time (More than 5 years)

    Pros

    Good Benefits, meals, and hotel discounts

    Cons

    bad management, hypocritical to their mission statement.

    Advice to Management

    HR should make upper level managers and guidance team Adhere to Mission Statement on how to treat their employees.


  10. Helpful (4)

    "The Ritz-Carlton"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food and Beverage Manager in Washington, DC
    Former Employee - Food and Beverage Manager in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Ritz-Carlton full-time (More than a year)

    Pros

    Honestly... there are no pros that I can think of.
    It's nice being able to stay at Marriott hotels for cheap... but the availability is extremely limited as well as the number of quality property accessible to Marriott employees on vacation.
    The company name carries a lot of weight but the majority of employees I worked with were nothing more than amateurs.
    All of the talent was on the way out the door when I arrived.
    Literally, on my first day on the job out of orientation, two of my superiors told that I should start looking for a new place to work. The people who told me this were the only people I ever grew to respect at the company and they quit or transferred long before I had the chance to do so.

    Cons

    Compensation far below industry standard.
    Terrible work/life balance.
    Company culture designed to brainwash employees.
    General lack of intelligence in upper level management.
    Severe retardation in middle level management.
    Crumbling brand image.


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