Ritz-Carlton Reviews | Glassdoor

Ritz-Carlton Reviews

Updated July 18, 2017
844 reviews

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3.9
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Ritz-Carlton President and COO Hervé Humler
Hervé Humler
352 Ratings

844 Employee Reviews

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Pros
Cons
  • You have to manage your own work life balance (in 46 reviews)

  • Long hours very strict, 0 tolerance (in 66 reviews)

More Pros and Cons

  1. "sous chef"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sous Chef in New York, NY
    Current Employee - Sous Chef in New York, NY

    I have been working at Ritz-Carlton full-time (More than a year)

    Pros

    The brand is well recognized

    Cons

    None really it's a great company to work for

    Advice to Management

    I am a manager


  2. "More than just a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Relations in Singapore (Singapore)
    Former Employee - Guest Relations in Singapore (Singapore)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ritz-Carlton full-time (More than 3 years)

    Pros

    Hotelier works hard but always are low paid in any country. The Ritz-Carlton is the best place to be if you want to proceed with your burning passion for service and fantastic coworkers. This will be your second home. You'll get to meet with many guests, and learn to grow into a true ladies and gentlemen.

    Cons

    If you are looking for high pay, it would be the wrong place to be looking into. But be confident that you'll wall out of this place with much more than good salary.

    Long, but exciting hours of work.

  3. "Massage Therapist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Ritz-Carlton part-time

    Pros

    Excellent management and team work.

    Cons

    If you are on call, you have to be willing to be available anytime.


  4. "Good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ritz-Carlton full-time

    Pros

    It was very good there

    Cons

    no cons to report for this


  5. "Front Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Ritz-Carlton full-time

    Pros

    Great people to work with

    Cons

    Very detailed oriented and strict guidelines to follow


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Club
    Current Employee - Club

    I have been working at Ritz-Carlton full-time (More than 3 years)

    Pros

    Culture, diversity, ethics, and enjoyment in general.

    Cons

    This is a Corporate business

    Advice to Management

    Great leadership.


  7. "Spa Concierge"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends

    I worked at Ritz-Carlton full-time (More than 3 years)

    Pros

    Amazing company, empowers their employees, excellent benefits.

    Cons

    Because it is so amazing it can be hard to move up quickly unless you are willing to relocate.

  8. "Guest Reception"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ritz-Carlton full-time

    Pros

    Great benefits, job security, PTO

    Cons

    Kinda feels like brain washing

    Advice to Management

    Pay employees more


  9. "Not for me personally but some enjoy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SPA Concierge in Laguna Niguel, CA
    Former Employee - SPA Concierge in Laguna Niguel, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ritz-Carlton part-time (More than a year)

    Pros

    Beautiful locations and fancy atmosphere

    Cons

    Lower-level management was so-so and not supportive.

    Advice to Management

    Be more professional and understanding of employees


  10. "Working for Luxury Hotel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banquet Server in Charlotte, NC
    Current Employee - Banquet Server in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ritz-Carlton full-time (More than 3 years)

    Pros

    Hotel discount and diverse staff.

    Cons

    Always stressing about promoting growth and when the time comes they Always choose whom they want. No respect for the housekeeping staff that keeps the hotel ratings above average. That's why they ranked number 1 in cleanliness but the housekeepers get No respect. Management needs to do better.

    Advice to Management

    Need more experienced Managers that really Know and Like the job.


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