Ritz-Carlton Reviews | Glassdoor

Ritz-Carlton Reviews

Updated June 23, 2017
826 reviews

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826 Employee Reviews

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More Pros and Cons

  1. "Front Desk Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Saint Louis, MO
    Former Employee - Front Desk Agent in Saint Louis, MO
    Recommends

    I worked at Ritz-Carlton full-time (More than 5 years)

    Pros

    The travel and health benefits were great. Hotel provides complimentary lunches.
    Ability to create memories for guests & ensure their satisfaction. Meeting people from all over the world. Diverse company with over 200 different nationalities.

    Cons

    Far too many "managers" within each department that do not hold the same values & standards. Employees hard work goes unnoticed & you get a "first class" piece of paper for creating memorable experiences & guests for life, while the company sits on millions and Front Desk Agents get paid a measly $13/hr.
    Far too quick of management turn over and company does not promote within but rather hires from the outside. Employees are overworked and unappreciated. Tenure and dedication to the company does not matter once you make a mistake in the system, you are let go. As a courtesy you're given a choice to quit or be fired. How thoughtful.

    Advice to Management

    "They know best"


  2. "Front of House"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Valet in Naples, FL
    Current Employee - Valet in Naples, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ritz-Carlton part-time (More than a year)

    Pros

    The benefits and management are tremendously helpful

    Cons

    High expectations from former employees when entering other workforces.

  3. "Licensed massage therapist"

    Star Star Star Star Star
    Current Employee - Licensed Massage Therapist in Weston, FL
    Current Employee - Licensed Massage Therapist in Weston, FL

    Pros

    I enjoy my work very much . I have very good technique , I learn from my Chinese traditional medicine theory family . I would like to let people come from different culture know more massage technique culture . Choice high level hotel is the best way learn different culture from each other I guess .

    Cons

    I like make friends , I like learn and hearing from succeed and going to succeed people . Make life more colorful and more thankful and appreciated .

    Advice to Management

    I like peaceful and freedom . LTC . Let's find out , I don't know Ritz -Carlton yet . Can not advice to Management .


  4. Helpful (1)

    "Ok experience."

    Star Star Star Star Star
    Former Employee - Human Resources Intern in Chevy Chase, MD
    Former Employee - Human Resources Intern in Chevy Chase, MD

    I worked at Ritz-Carlton (Less than a year)

    Pros

    subsidized cost for meals, nice coworkers

    Cons

    too political. you might be qualified for a promotion, but you will not be selected for it because your bosses do not like you.


  5. "Great Hotel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in San Antonio, TX
    Former Employee - Front Desk Agent in San Antonio, TX

    I worked at Ritz-Carlton (More than a year)

    Pros

    hours, pay, time off, benefits, atmosphere

    Cons

    did not like the attire, management was inconsistent in practices

    Advice to Management

    Have more checks and balances


  6. "Best place I've ever worked. Great pay, benefits, vacation, sick days, resources for training and advancement and more"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering in Naples, FL
    Current Employee - Engineering in Naples, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ritz-Carlton full-time (More than 5 years)

    Pros

    If your career doesn't flourish here, then its you're own lack of motivation

    Cons

    Can't think of any cons. This company has been very good to me. Perhaps raises based on merit instead of "cost of living" increases would be nice


  7. "Love it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Club Concierge in Saint Louis, MO
    Current Employee - Club Concierge in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ritz-Carlton full-time (Less than a year)

    Pros

    Food available from hotel
    Great people
    Positive upbeat
    Can creat some amazing connections and opportunities for yourself due to how you are suppose to engage and connect with guests

    Cons

    Support when needed may be hard to find at times due to short staffing at certain times of year or max occupancy days

  8. "Corporate Zombies"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Driver in Aspen, CO
    Former Employee - Driver in Aspen, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ritz-Carlton full-time (Less than a year)

    Pros

    Location is stunning, offer a ski pass if you work the whole season, great hotel room rates through Marriott

    Cons

    tips are pretty bad, co workers are pretty stale, do a lot for little pay

    Advice to Management

    worry less about corporate guidelines and more about the issues at hand, offer incentives, praise people for going above and beyond


  9. Helpful (1)

    "Work environment and management team quality"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rancho Mirage, CA
    Former Employee - Anonymous Employee in Rancho Mirage, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Ritz-Carlton full-time (More than a year)

    Pros

    great staff and great location,

    Cons

    Horrible upper management, including HR. Disorganized, unprofessional conduct, and revolving changing decision making. Lack of business acumen and employee relations. Mediocre products and mediocre service. Lack of honesty and transparency among the upper management team.

    Advice to Management

    change the entire executive team. be generous and kind to your employees. build trust and credibility among your staff.


  10. "Utility Steward"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Utility Steward in Boston, MA
    Current Employee - Utility Steward in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Ritz-Carlton full-time (Less than a year)

    Pros

    Higher than average pay.
    Simple occupation.
    Free food / lounge
    Uniform provided
    Friendly staff
    High quality everything
    Transferability
    Full union benefits

    Cons

    Schedule can be sporadic ( overnights occasionally)
    Due to union job, hour can be taken by senior colleagues

    Advice to Management

    Set schedules


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