Ritz-Carlton Employee Reviews | Glassdoor

Ritz-Carlton Reviews

Updated February 16, 2017
757 reviews

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757 Employee Reviews

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  1. "Excellent pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dietary Assistant Manager in West Palm Beach, FL
    Former Employee - Dietary Assistant Manager in West Palm Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ritz-Carlton (Less than a year)

    Pros

    Team Work, good hours, excellent tips

    Cons

    transportation, too many rooms away from each others.

    Advice to Management

    communication can be a little better between customers


  2. "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Clients, upper management is very good at their jobs

    Cons

    Supervisors are ineffective, long work hours


  3. "Membership Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership Executive in Lahaina, HI
    Former Employee - Membership Executive in Lahaina, HI
    Recommends
    Positive Outlook

    I worked at Ritz-Carlton full-time (More than 5 years)

    Pros

    Pride and culture. Knowing that only your company can deliver what we deliver to our clients.

    Cons

    Holding associate employees with the highest standards!

    Advice to Management

    Keep leading; not managing!


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  5. "Banquet Cook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Ritz-Carlton full-time

    Pros

    Company standards, employee benefits, employee dining restaurant, laundered uniforms

    Cons

    banquets has on and off season, hours during event can get long, holidays one is in the kitchen


  6. "Manager on Duty"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager On Duty in Phoenix, AZ
    Former Employee - Manager On Duty in Phoenix, AZ
    Recommends
    Positive Outlook

    I worked at Ritz-Carlton full-time (More than 10 years)

    Pros

    This job taught me about time management, multi-tasking, working under pressure, etc. Having to deal with 10-100 customers in a day either over a spread of 1-8 hours. I had to use proper language techniques taught in several different required courses taken throughout the year while working quickly to get the product to them that they requested, as well as ensuring my fellow employees made these products correctly and to the standards required.

    Cons

    Nothing that would be considered as cons

    Advice to Management

    None


  7. "Food and Beverage manager"

    Star Star Star Star Star
    Current Employee - Food and Beverage Manager in New York, NY
    Current Employee - Food and Beverage Manager in New York, NY
    Recommends

    I have been working at Ritz-Carlton full-time (More than 3 years)

    Pros

    Greater financial understanding
    Meet alot of people with alot of connections

    Cons

    Not enough work life balance


  8. "Loss Prevention Officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ritz-Carlton full-time

    Pros

    Working for an amazing brand and well known for its customer service. Great to have on your resume. Great benefits.

    Cons

    Most of the time understaffed, Overworked and underpaid for my position.

    Advice to Management

    For the amount of work this position does they should be paid more especially for the price of living in the area.


  9. Helpful (1)

    "Top 1 Percent"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Great benefits and Assistance provided to all employees, Fun teams in a professional environment

    Cons

    Slow season hours may decrease for many departments due to demand.... based on the location of resort.

    Advice to Management

    -


  10. "Great Property, poor employee engagement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Embajador in Dorado, PR
    Current Employee - Embajador in Dorado, PR
    Recommends
    Negative Outlook

    I have been working at Ritz-Carlton full-time

    Pros

    Amazing property and facilities. Good tips to compensate for a low salary if they can manage to increase occupancy.

    Cons

    Leadership manages poorly due to the lack of opportunities for locals to grow from within. Most leadership comes from Europe, which makes it difficult to establish consistency in services and products. By the time they adjust and get to know the property and operations they are leaving for another position.

    Advice to Management

    Allow locals to grow and develop to leadership positions they will hold for years to come. Operations and services need consistency and standardization.


  11. Helpful (1)

    "Food Runner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Runner
    Former Employee - Food Runner
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good Money, Decent Training, Tremendous Property

    Cons

    Lack of Management guidance and leadership

    Advice to Management

    hands on
    I could go weeks with 0 interaction



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