Ritz-Carlton Reviews in San Francisco, CA | Glassdoor

Ritz-Carlton San Francisco Reviews

Updated March 31, 2017
11 reviews

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San Francisco, CA

4.2
Star Star Star Star Star
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Ritz-Carlton President and COO Hervé Humler
Hervé Humler
6 Ratings

11 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Ritz carlton"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company, excelent health benefits.superb hotel discounts all over the world

    Cons

    There is no downside in working with this company


  2. "Pastry Cook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Approves of CEO

    I worked at Ritz-Carlton full-time (More than a year)

    Pros

    goog company, good salary, and with a possibility of growth

    Cons

    Bad workmates, very demanding, discriminate against Latino people

    Advice to Management

    Be fair to all employees

  3. "Good pay and benefits with some drawbacks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    Pros

    Wonderful teammates, great benefits, good salary.

    Cons

    Expected to make more with less staffing.

    Advice to Management

    high volume with high expectation of engagement performance. Hire more managers and line employees to give the service we truly strive to give. Not enough career advancement opportunities. Management can have an "us versus them" mentality rather than inclusiveness.


  4. "Awesome start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Runner in San Francisco, CA
    Former Employee - Food Runner in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ritz-Carlton (More than a year)

    Pros

    Amazing place to work. Professionalism is demand and growth is encouraged

    Cons

    Little room for growth outside of department


  5. Helpful (1)

    "Good benefits, dysfunctional work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in San Francisco, CA
    Current Employee - Senior Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ritz-Carlton full-time (More than a year)

    Pros

    *Good employee benefits (though compensation can be low)
    *Training opportunities

    Cons

    *Overworked, under compensated
    *Likely property specific, but work environment is highly dysfunctional
    *Total lack of inter-departmental collaboration
    *Cost saving measures have drastically reduced the size of teams; consequentially departments are stretched far too thin
    *Company rests on the cache of the company name, but fails to deliver to guests or take care of their Ladies and Gentlemen

    Advice to Management

    The Executive Leaders on property are creating deep, hostile departmental divides. Executive Management needs to learn to collaborate.


  6. Helpful (3)

    "Organized Chaos"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ritz-Carlton full-time (More than a year)

    Pros

    1) Pretty place in which to work. 2) Good perks when traveling and staying at other Ritz properties. 3) They feed employees. 4) It looks good on a resume. 5) Great opportunities to be promoted and move up or on to other properties if one so desires.

    Cons

    1) Poor management: Iago-esque middle managers and obtuse upper management. 2) Questionable behavior by employees on the job. 3) Management has a poor grasp of what constitutes a hostile work environment. 4) Really poor shift scheduling. 5) An air of union busting.

    Advice to Management

    Mandatory refresher courses on sensitivity training. Schedule worker's shifts to avoid burnout. Teach employees how to properly do their jobs (not just drill the "Ritz culture" into their heads.) Stop falling back on the Ritz "Golden Standards."


  7. "steward"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Steward in San Francisco, CA
    Former Employee - Steward in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ritz-Carlton (More than 10 years)

    Pros

    A great company to work for good benefits. treat you like part of the family.

    Cons

    Long hours short of stqff on busy days overstaffed on slow days.

    Advice to Management

    On really busy days we to have precon meet the day before.

  8. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in San Francisco, CA
    Current Employee - Sales Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ritz-Carlton full-time (More than 8 years)

    Pros

    Great benefits, medical, dental, vision etc.
    Travel discounts for personal travel
    Positive culture, employees are empowered to create memorable and unique experiences for guests
    Great opportunities for career development and you can move up fairly quickly

    Cons

    work life balance was an issue at times
    not too many cons
    overall great place to work especially for any hospitality career


  9. "ritz carlton"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in San Francisco, CA
    Current Employee - Server in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at Ritz-Carlton full-time (More than 3 years)

    Pros

    great place, great people, great work place

    Cons

    no benefits, schedule is not flexible, parking is horrible


  10. "interesting and exciting; challenges every day."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in San Francisco, CA
    Current Employee - Assistant Manager in San Francisco, CA
    Recommends
    Approves of CEO

    Pros

    competent and motivated co-workers. sense of pride and shared purpose; meaningful and practical mission statement.

    Cons

    want their pound of flesh; minimum 60 hrs/wk required of salary employees

    Advice to Management

    doing a good job of listening to the rank and file; keep-up the sense of pride of working at the Ritz.


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