Ritz-Carlton Reviews in San Francisco, CA | Glassdoor

Ritz-Carlton San Francisco Reviews

Updated November 7, 2017
21 reviews

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San Francisco, CA Area

4.2
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Approve of CEO
Ritz-Carlton President and COO Hervé Humler
Hervé Humler
11 Ratings

21 Employee Reviews

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Pros
Cons
  • You have to manage your own work life balance (in 54 reviews)

  • long hours which affected social life (in 76 reviews)

More Pros and Cons

  1. "EXCELLENT WORKPLACE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Pastry Chef in Half Moon Bay, CA
    Former Employee - Assistant Pastry Chef in Half Moon Bay, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ritz-Carlton full-time (More than 5 years)

    Pros

    Great benefits (401 K, Health, and hotel discounts) and great environment to work in. Peers are very nice and truly takes to heart the Ritz-Carlton Credo. I love this about the company. Also, you get a certain allowance for continued education that the company pays for ! Awesome!!!

    Cons

    Very busy property so always working during holidays. It comes with the job though. =)


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cook in San Francisco, CA
    Former Employee - Cook in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ritz-Carlton full-time (More than a year)

    Pros

    This place exudes service and set me up for success in my other career.

    Cons

    management was a little slim at the time.

    Advice to Management

    don't be slim. Care for your employees.

  3. "Pastry Cook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Approves of CEO

    I worked at Ritz-Carlton full-time (More than a year)

    Pros

    goog company, good salary, and with a possibility of growth

    Cons

    Bad workmates, very demanding, discriminate against Latino people

    Advice to Management

    Be fair to all employees


  4. "sales manager"

    StarStarStarStarStar
    Former Employee - Group Sales Coordinator in Pacifica, CA
    Former Employee - Group Sales Coordinator in Pacifica, CA

    I worked at Ritz-Carlton (More than 3 years)

    Pros

    highest standards to live by

    Cons

    need to move from location in order to grow


  5. "Lead Stationary Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Engineer in Half Moon Bay, CA
    Current Employee - Lead Engineer in Half Moon Bay, CA
    Recommends
    Positive Outlook

    I have been working at Ritz-Carlton full-time (More than 10 years)

    Pros

    employee camaraderie, pride in work, communication, pride in appearance, to make the guest have a warm relaxed comfortable stay.

    Cons

    long hours,accounting, being held accountable,communication.


  6. "Ritz carlton"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company, excelent health benefits.superb hotel discounts all over the world

    Cons

    There is no downside in working with this company


  7. "Good pay and benefits with some drawbacks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    Pros

    Wonderful teammates, great benefits, good salary.

    Cons

    Expected to make more with less staffing.

    Advice to Management

    high volume with high expectation of engagement performance. Hire more managers and line employees to give the service we truly strive to give. Not enough career advancement opportunities. Management can have an "us versus them" mentality rather than inclusiveness.

  8. Helpful (2)

    "Sommelier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wine Director and Lead Sommelier in Half Moon Bay, CA
    Former Employee - Wine Director and Lead Sommelier in Half Moon Bay, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ritz-Carlton full-time (More than 3 years)

    Pros

    it was a great company with great people and perks. Food was great, support was always there and it was fun working with the people that they brought it.

    Cons

    Towards the end it was interesting as they were merging with the Marriott so I started to see it change. However people still love it there.

    Advice to Management

    Keep doing what you're doing, I had a great time working for the company and would go back if my path took e that way again.


  9. "Awesome start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Runner in San Francisco, CA
    Former Employee - Food Runner in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ritz-Carlton (More than a year)

    Pros

    Amazing place to work. Professionalism is demand and growth is encouraged

    Cons

    Little room for growth outside of department


  10. Helpful (1)

    "Good benefits, dysfunctional work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in San Francisco, CA
    Current Employee - Senior Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ritz-Carlton full-time (More than a year)

    Pros

    *Good employee benefits (though compensation can be low)
    *Training opportunities

    Cons

    *Overworked, under compensated
    *Likely property specific, but work environment is highly dysfunctional
    *Total lack of inter-departmental collaboration
    *Cost saving measures have drastically reduced the size of teams; consequentially departments are stretched far too thin
    *Company rests on the cache of the company name, but fails to deliver to guests or take care of their Ladies and Gentlemen

    Advice to Management

    The Executive Leaders on property are creating deep, hostile departmental divides. Executive Management needs to learn to collaborate.


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