Riverbed Technology Support Reviews | Glassdoor

Riverbed Technology Support Reviews

Updated October 31, 2016
17 reviews

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Support

4.9
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Riverbed Technology Chairman and CEO Jerry M. Kennelly
Jerry M. Kennelly
14 Ratings

Employee Reviews

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Pros
Cons
  • work/life balance is not super great (in 15 reviews)

  • Like many companies of this size, there are some growing pains (in 24 reviews)

More Pros and Cons

  1. "Tech Support Org"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Global Support in Sunnyvale, CA
    Current Employee - Director, Global Support in Sunnyvale, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Riverbed Technology (Less than a year)

    Pros

    Some of the best Executive Leadership in Silicon Valley work here. The collaborative culture to get the job/task completed is outstanding

    Cons

    Company has experienced growth and recent turnover creating some uncertainty on who does what.

    Advice to Management

    Focus on cross functional accountability and timely execution of projects.


  2. "Review Title"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in San Francisco, CA
    Current Employee - Technical Support Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Riverbed Technology full-time (More than a year)

    Pros

    The company has a very inclusive, supportive environment. New projects in the works make this an exciting time to be an employee. The good parts of start-up feel in a mature company.

    Cons

    Has gone private again, if you are a stock-hound. Future opportunity to go public is possible.


  3. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    Current Employee - Desktop Support Intern in San Francisco, CA
    Current Employee - Desktop Support Intern in San Francisco, CA

    I have been working at Riverbed Technology (Less than a year)

    Pros

    Some of the very ambitious , and helpful coworker/mentor i have worked with.

    Cons

    None that i can think of. Stressful work brings the best out of the people.


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  5. Helpful (1)

    "I love working for this company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Renewals Specialist in San Francisco, CA
    Current Employee - Support Renewals Specialist in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Riverbed Technology full-time (More than 3 years)

    Pros

    The flexible hours/commute, leadership and vision are the best in the industry.

    Cons

    I don't think my salary is competitive with the market.

    Advice to Management

    Invest in your employees! They are worth it!


  6. "Great products, great people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support in San Francisco, CA
    Current Employee - Tech Support in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Riverbed Technology full-time (More than 3 years)

    Pros

    Products, people, management culture which encourages individual freedom to act

    Cons

    Current acquisition has presented challenges. Need to focus more on fixing the disconnects rather than fixating on problems


  7. Helpful (1)

    "Tops in Tech Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support in Washington, DC
    Current Employee - Tech Support in Washington, DC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Riverbed Technology full-time (Less than a year)

    Pros

    Talented colleagues, technical and professional growth opportunities, and experienced, customer-focused management lead to top great customer service and motivated engineers.

    Cons

    Cutbacks in IT support and battles for control of infrastructure are holding back the support organization.

    Advice to Management

    IT should either step up to help, or get out of the way and let the support team continue to innovate.


  8. "Challenging, rewarding work with committed people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Global Support Operations in Sunnyvale, CA
    Current Employee - Director, Global Support Operations in Sunnyvale, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Riverbed Technology full-time (Less than a year)

    Pros

    Commitment from the top down to producing the best products and providing the best customer experience possible. Intense focus with a cooperative attitude between functional groups. One of the nicest surprises is how honest and approachable the higher level managers and execs are - they genuinely want to help. Great community spirit.

    Cons

    Like all high tech - too much work to do with not enough time or resources, but still a great place to work.

    Advice to Management

    While our direction is clear it would be nice to have more formal company goals and objectives with which to align our personal goals.


  9. "One Amazing Place To Work!!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support Specialist in San Francisco, CA
    Current Employee - Sales Support Specialist in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Riverbed Technology full-time (More than a year)

    Pros

    Great atmosphere.
    Wonderful resources
    Handy location
    Excellent leadership
    Staff are cared for and well respected
    Great opportunties within the company
    Riverbed does nice things for employees like family fun days and halloween party.
    Riverbed looks for new ways to always reward staff.

    Cons

    I have worked for both small and large businesses and not one company has totally looked after me and made me feel like a valued staff member like the way Riverbed does. I look forward to going to work every day and enjoy every moment i am at work. I could not fault Riverbed at all.

    Advice to Management

    Please keep doing what you are doing, you have made one amazing company and I am honored to be part of Riverbed.


  10. "Working at riverbed is bliessing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in New York, NY
    Current Employee - Technical Support Engineer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Riverbed Technology full-time (More than 3 years)

    Pros

    The quality of work is very good, as we get to do something challenging everyday and the flexibility

    Cons

    Sometimes work load can be high


  11. "A Fun, Collaborative Work Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in San Francisco, CA
    Current Employee - Technical Support Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Riverbed Technology full-time (More than a year)

    Pros

    Good co-workers, willing to help each other out, strong products, excellent work/life ratio.

    Cons

    Work load can be heavy as we gain more customers