Riverbed Technology Technical Support Engineer Reviews | Glassdoor

Riverbed Technology Technical Support Engineer Reviews

5 reviews

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Technical Support Engineer

5.0
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Riverbed Technology Chairman and CEO Jerry M. Kennelly
Jerry M. Kennelly
5 Ratings

Employee Reviews

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Pros
Cons
  • work/life balance is not super great (in 14 reviews)

  • Like many companies of this size, there are some growing pains (in 25 reviews)

More Pros and Cons

  1. "Review Title"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in San Francisco, CA
    Current Employee - Technical Support Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Riverbed Technology full-time (More than a year)

    Pros

    The company has a very inclusive, supportive environment. New projects in the works make this an exciting time to be an employee. The good parts of start-up feel in a mature company.

    Cons

    Has gone private again, if you are a stock-hound. Future opportunity to go public is possible.


  2. "Working at riverbed is bliessing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in New York, NY
    Current Employee - Technical Support Engineer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Riverbed Technology full-time (More than 3 years)

    Pros

    The quality of work is very good, as we get to do something challenging everyday and the flexibility

    Cons

    Sometimes work load can be high

  3. "A Fun, Collaborative Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in San Francisco, CA
    Current Employee - Technical Support Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Riverbed Technology full-time (More than a year)

    Pros

    Good co-workers, willing to help each other out, strong products, excellent work/life ratio.

    Cons

    Work load can be heavy as we gain more customers


  4. "Riverbed is really the best company I ever worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer
    Current Employee - Technical Support Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Riverbed Technology full-time (Less than a year)

    Pros

    Professionalism, good atmosphere, good and warm people, good working infrastructure/environment, great cooperation between Riverbed employees, fair salary.

    Cons

    I did not find any significant disadvantage.

    Advice to Management

    Do as much as possible to treat the remote offices of RVBD around the globe as they are the HQ office at the US.


  5. Helpful (8)

    "Great technology, bad support management"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer
    Current Employee - Technical Support Engineer
    Approves of CEO

    Pros

    Products and technology are great. Good record of acquiring companies to fit into an overall product offering. CEO and board appear to have a good vision and direction towards the future.

    Cons

    Benefits could be improved, even much smaller companies are better overall.
    Tech support management does not understand the job or what is needed to make it all work. Managing upwards is more important than investing in employee training and growth.

    Advice to Management

    Executive leadership outside of support, keep going. Support leadership from the top down needs to be revamped. Management through intimidation and lack of proper training for support group is a shame.