Riverside Community Care Reviews | Glassdoor

Riverside Community Care Reviews

Updated February 2, 2017
59 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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Scott M. Bock
25 Ratings

59 Employee Reviews

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Pros
  • This company has a lot of passionate people in the mental health field (in 7 reviews)

  • several great co-workers I'll miss, but when I left, none of em kept in touch (in 3 reviews)

Cons
  • Low pay (but reimbursement set by the state, also management actively working through legal and lobbying channels to increase compensation) (in 3 reviews)

  • They hire a lot of unlicensed individuals which can be hard to work with (in 2 reviews)

More Pros and Cons

  1. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Riverside Community Care full-time

    Pros

    good pay, good benefits, good coworkers

    Cons

    None at this time YAY


  2. Helpful (2)

    "High work demand, low pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Out Patient Clinician in Cambridge, MA
    Current Employee - Out Patient Clinician in Cambridge, MA

    I have been working at Riverside Community Care full-time (More than a year)

    Pros

    Excellent staff with strong clinical skills, get to work with diverse population and company shows investment in diversity training and consultation

    Cons

    Pay is not sustainable, particularly in Fee for Service, emphasis on productivity makes it challenging to manage self-care


  3. "Company With a Good Mission but Going Through Growing Pains"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Riverside Community Care full-time

    Pros

    Providing quality care to those served by Riverside is a top priority. It is a great place to start your clinical career and there are career opportunities if one takes the time to get involved in committees and develop a "bigger picture" perspective of the agency. Staff are treated fairly.

    Cons

    Though many efforts are being made to move from old systems and convoluted work flows, the execution of these efforts are very disorganized and appear to not have been thought out. This has resulted in poor communication from agency leadership to the field as well as line staff feeling frustrated.

    Advice to Management

    Take the time to think through the processes in which change is implemented. Taking the time at the beginning of a change process will save time and unnecessary frustration later.


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  5. Helpful (1)

    "Great starting point"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Riverside Community Care full-time (More than a year)

    Pros

    Culture, supportive environment, supervision and trainings

    Cons

    No room for growth, no yearly increases so there's no way someone can stay here for more than a year or two

    Advice to Management

    Merrit based raises. Everyone getting the same "bonus" at the end of the year is crap.


  6. "Program Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applied Clinical Specialist in Boston, MA
    Former Employee - Applied Clinical Specialist in Boston, MA
    Recommends
    Negative Outlook

    I worked at Riverside Community Care full-time (More than a year)

    Pros

    The company offered a decent benefits package. The people I worked with were all knowledgeable and caring.

    Cons

    There was a lack of support from the higher ups in the company. The company was very disorganized.

    Advice to Management

    Build relationships with people in other departments of the company to network and keep your eye on opportunities.


  7. "Therapist"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Riverside Community Care full-time

    Pros

    There were Great supervisors, manageable case loads, good community feel and supportive environment to grown and learn. Also the clients were more invested in work than other places.

    Cons

    Difficulty meeting expected client hours, and productivity expectations were hard to manage at times. Lots of turn over in upper management, hard to find stability.

    Advice to Management

    Provide more flexibility for staff to meet hours, and provide more administrative support when clients schedule and need to adjust appointments. Also office space could be improved.


  8. Helpful (2)

    "Unless you are independently wealthy or joining management this is not the job for you."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Riverside Community Care full-time

    Pros

    Most co-workers are great but management is only concerned with performance targets and bonuses.

    Cons

    The majority of recent salary increases have gone to management leaving nothing in the budget for ordinary hourly and salaried employees. Very corporate atmosphere for a non-profit.

    Advice to Management

    Cut management excess and consider the financial well being of all your employees.


  9. "Social Worker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Worker in Dedham, MA
    Current Employee - Social Worker in Dedham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Riverside Community Care full-time (Less than a year)

    Pros

    Good company culture, many people have been here for 5, 10, 15, 20+ years. I feel there is a lot of room for growth, Riverside is always hiring for new positions and programs. So many opportunities for training that are mostly free to the employee.

    Cons

    Salary is a bit low, would prefer to get paid more. Riverside needs to desperately put in the money to upgrade their Health Record System. It is unacceptable for a company this size to have programs that use Word Documents and Shared Drives for Client Notes.

    Advice to Management

    No recommendations at this time. My supervisors I have had are phenomenal.


  10. "Great company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Riverside Community Care full-time

    Pros

    This is a great company to work for full of nice and helpful people! Flexible work schedule is a pro.

    Cons

    Salary is low compared to other companies I could work for. That would be my only con.


  11. Helpful (1)

    "Love your job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Based Family Services
    Current Employee - Home Based Family Services
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Riverside Community Care full-time

    Pros

    - A unique and rewarding experience providing valuable therapeutic support to young people and their families
    - Great exposure to a wide variety of careers in mental health and other helping professions. You will work with and learn from a multi-disciplinary team of providers in each of your client's lives (family therapists, psychiatrists, school administrators, department of mental health case workers, outpatient therapists, etc)
    - Coworkers within the program are all very nice, helpful and interesting individuals committed to the work; you will learn a lot from them and be inspired by them too!
    - Managers provide many opportunities for professional learning opportunities and growth. If you want to learn how to run staff training, the opportunity is there. Want to get better at doing group therapy? You can do that too. Want to get paid to teach guitar, go hiking, make some art, ride horses, visit animal shelters, go to the beach or whatever else you want to do? Ask for a client that has those interests and you will probably get one. Though you won't get rich (financially) doing this job, management does their best to make your job rewarding in other ways.
    - Your individual strengths are valued. You are treated with dignity and your safety is prioritized. Your supervisors actually care about you and your well-being.
    - Flexible hours: totally possible to balance with a class or two if you want to go back to school part-time (full time school would be tough)
    - Many opportunities to earn incentive bonus pay. If you are strategic and good at managing your time, you can easily earn a salary 20-30% above your base pay by regularly exceeding your productivity requirement (read: don't be scared away by the base salary! it is not that hard to earn more and beats getting a second job).

    Cons

    - You will spend a lot of time completing tedious paperwork for insurance purposes and it may sometimes feel like that drains your energy to do the actual therapeutic work
    - The pay could be better
    - If you hate driving, this is not the job for you

    Advice to Management

    I respect that you put so much money into programs that are good for the community but bring in zero revenue. I think you have good intentions. But it might be beneficial to community long term if you re-allocate some of that money to the salaries of staff in programs that do bring in revenue. It has been very difficult to hire in those programs, and the waitlists that result could be hurting the community overall. Then again I know very little about running a non-profit so you may be doing exactly the right thing! I am just writing in this section because it's required.



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