Riverside Medical Clinic Reviews | Glassdoor

Riverside Medical Clinic Reviews

Updated December 8, 2017
17 reviews

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2.6
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Riverside Medical Clinic President and Chief Operating Officer Judy Carpenter
Judy Carpenter
2 Ratings

17 Employee Reviews

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  1. "Friendly coworkers and overall great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Radiologic Technologist in Riverside, CA
    Former Employee - Radiologic Technologist in Riverside, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Riverside Medical Clinic full-time (More than 10 years)

    Pros

    Competitive salaries, good benefits. The coworkers I worked with seemed happy to be there. Management gave bonuses around Christmas time and gave employees an appreciation day in Spring with catered lunch, games and music.

    Cons

    Management seems to spend more time putting out fires then preventing them. Lower management seemed to have their hands tied as far as fixing problems. There was frustration at that level.


  2. Helpful (1)

    "Good salary and benefits, poor md support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internal Medicine Physician in Riverside, CA
    Former Employee - Internal Medicine Physician in Riverside, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Riverside Medical Clinic part-time (Less than a year)

    Pros

    I did 3/4 time position worked 830 to 230 no lunch. full benefits. people and patients are very kind. radiology dept excellent. Beautifully decorated building.
    Staff are doing their best with a disorganized and slow administration. As always some staff are shining stars - but the rest are just clocking in for a paycheck and lazy. High turnover of junior doctor staff is a BIG CLUE. Big Star for Wendy Burgos. Eryka Sarzotti. Tony Kwon, MD. Melanie Dawson, MD, Erik Frykmann, MD, Sophea Lea, MD, Dr. Anthony Leong - amazing. Cardiologists are just fabulous. Many wonderful doctors working within this place. In fact most of them are doing their best and high quality but hampered by the mediocre support staff systems and upper administrations focus on go "big". So no money for staff and support of existing MD practices.

    Cons

    new m.a. every 2 months - I had 12 different M.A.'s in 8 months. No scribe. ONly 2 days training on EPIC. insuffficient orientation training for new nurses or md on how to get codes. Rooms not clean. Inefficient. Long check in time for patients. Several staff whose only job was to say "HI!" and no real help.

    Advice to Management

    Must give new MD's more orientation to charting and coding. Must clean rooms. My rooms smelled on incontinent nursing home patients for weeks till I cleaned them myself. Provide a slit lamp and microscope on each floor. Orient everyone to location of crash cart and AED. Keep lab equipment up to date on OSHA certifications. Nurse managers are burned out---give them help.

  3. "Great place to start, as a stepping stone. Great staff, poor management and admin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Care in Riverside, CA
    Current Employee - Patient Care in Riverside, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Riverside Medical Clinic full-time (More than 3 years)

    Pros

    Very friendly environment to work in. Co-Workers are nice and friendly. Most are just content and clock-in and out just to get the job done. Nice facility and atmosphere.

    Most physicians are very friendly and caring just to list a few:
    Dr. Haga, C. , Dr. Horodysky, A. , Dr. Crane, M. , Dr. Li, A., Dr. Tony Kwon, Dr. Joseph Quan, Dr. Patrick Hu, Dr. Payal Patel, Dr. Saito, Dr. Assaad, N.P. Altaira Schuh, Dr. Chae, S.

    The food at the main cafe is very affordable to the faculty and quite good. Freshly made food to order or daily special. Faculty is provided a discount for purchase of cafe foods.

    Most staff do not work weekends. Facility is open Monday - Friday from circa 7am until about 6pm, Urgent Care is open 24/7/365 until 9pm and on weekends.

    The clinic has many satellite locations in Riverside county making it available and accessible to patients closer to their homes. This also provides "floats" an opportunity to branch out to other locations and specialties.

    All specialties mostly located under one roof, excluding Nephrology and Oncology infusions.

    Full-Time employees get dental, health and retirement/401k benefits.

    Great place to learn and use as a "stepping stone" to further knowledge and experience.

    Wonderful up-to date EPIC application software for the EMR. Available to physicians remotely as well.

    The IT help desk is knowledgeable and very helpful when not overwhelmed by the influx of phone calls for support. Angel is a lifesaver when it comes to helpdesk support.

    Cons

    Some physicians lack empathy towards patient time, consistently running late for clinic hours. Thus, causing patient hostility to the already overworked and underpaid staff.

    The faculty turnover is extremely high, not strictly to staff but extremely high for new providers as well. Many new physicians don't stay very long due to the lack of training and support from administration and management. The staff that does stay on-board is understaffed, overworked, underpaid and not shown appreciation towards for the hard work they provide daily.

    I don't believe newer physicians are hired based on merit and/or knowledge but just rather to find someone willing to get paid "$X" and to fill a provider position. That physician eventually leaves due to all the work and lack of support for EMR training and technical help.

    No incentive to work harder or strive to become better. No raises given based on merit or work ethic.

    Salary pay for the staff is horrible and raises are far and few between, faculty was given a pay increase after over 3 years.

    New hires are paid and hired at a higher rate than existing staff, causing the veteran staff to leave for better pay. No incentive to be loyal and stay within the company.

    Lack of training for new hires with EMR and position specific training before being left to work solo. No support for staff training, thus overwhelming new staff and veteran staff causing more faculty turnover.

    Management lacks support for the proposal of new workflow ideas.

    Upper management focuses on mediocre irrelevant issues rather than acknowledging the real issues at hand.

    Administration and upper management lack acknowledging appreciation towards their overworked and underpaid staff for the wonderful work they provide to the patients. That excellent patient care is what allows and helps provide fuel for the RMC engine to keep gyrating. Given, that working anywhere is an elective decision and not an imposed and mandatory activity; those who help provide the necessary services and tasks to keep the buildings standing should also be shown gratitude towards. A little bit goes a long way when it comes to appreciation.

    When a pay increase is provided uniformly clinic wide despite seniority and expertise or merit, despite evaluation score, it shows staff that working harder or performing at a higher level is causeless towards compensation.

    The computers and equipment seem to be failing constantly due to being outdated and un-serviced.

    The IT helpdesk is understaffed and overwhelmed with an influx of phone calls due to equipment failure and/or malfunctioning PC units. The computer systems run slow and are in need of upgrades thus, reducing the amount of IT phone calls for help about minuscule issues.

    The health benefits get expensive when adding family members (children, spouse). No longer providing Vision care, but instead providing 20% discount on frames and lenses. Only issue is they still cost much more than Costco, without providing insurance.

    If you are eager to climb to ladder at an establishment, this place is NOT it. There is no moving up here, pay rate increase is minute for the excessive workload provided with that increase. Newer hired staff make more salary than veterans in the same position. Managers and supervisors are settled into their positions and rarely leave, in order for that position to become available. There is no position to move up to really, just different departments or specialties.

    Administration and management do not ask the staff regarding builds for workflows and protocols that affect those staff members. Hence, the workflow is flawed and created in a matter that was effortless for their creation, but flawed for the staff members ease of use.

    Advice to Management

    FOCUS should be on patient care and employee/staff care.

    Show appreciation for your staff members. Compensate staff based on merit and evaluations. Show recognition and acknowledgement towards the employees that are shining and going above and beyond the job to provide supreme patient care and service.

    EQUIPMENT needs to be upgraded, computers are very slow and need to be upgraded.

    FOCUS on keeping your loyal staff. Faculty turnovers exponentially harm patient care and the clinics bottom line.

    ASK the staff what they need and acknowledge that their request was received and heard.

    TRAINING time needs to be increased and possibly taught by the employees on the front line and not by solely a trainer. Allow for ample training time for new hires. Replacement staffing interim during the training of new hires is a must for that department.

    DISCIPLINE physicians that are constantly running hours late and affecting patient care. They should be taught and disciplined for their tardiness. Given, some physicians do rounds at the hospital, excluding these reasons. But, it should not happen daily during clinic.

    AIDET is very powerful when implemented correctly. Further training towards bettering our AIDET skills is very necessary, not just for staff but for administration and management as well.

    Pay more attention to those shining diamonds in your staff, because you are losing too many of them to other places.


  4. "Patient Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Service Representative in Riverside, CA
    Current Employee - Patient Service Representative in Riverside, CA
    Recommends

    I have been working at Riverside Medical Clinic full-time (More than a year)

    Pros

    Great place to start off for experience. Co-workers are nice.

    Cons

    Pay is not that great and management needs to show more appreciation for their staff.

    Advice to Management

    Treat your staff like they're doing a good job so they'll want to stay for longer. It's not a bad place to work but without employees the job can't get done.


  5. "Medical Records"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Riverside, CA
    Current Employee - Anonymous Employee in Riverside, CA
    Recommends
    Neutral Outlook

    I have been working at Riverside Medical Clinic (More than 3 years)

    Pros

    Coworkers are great! The job is not stressful and you are not given unreasonable goals to accomplish.

    Cons

    The pay is below other like facilities and you can go years between pay raises.

    Advice to Management

    Show appreciation to your employees with small incentives or even words of encouragement.


  6. "clinical"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ultrasound Technologist in Riverside, CA
    Current Employee - Ultrasound Technologist in Riverside, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Riverside Medical Clinic full-time (More than 10 years)

    Pros

    A lot of employees stay at the company for a long time.

    Cons

    Poor management, never follow up on problems. Like to brush problems under the rug.


  7. "Phlebotomist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phlebotomist in Houston, TX
    Former Employee - Phlebotomist in Houston, TX
    Recommends
    Negative Outlook

    I worked at Riverside Medical Clinic (Less than a year)

    Pros

    It was great working there because I love working with and around people

    Cons

    It wasn't very busy at the clinic

    Advice to Management

    Keep a doctor on hand so we could keep the patients coming and going

  8. "imaging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Riverside Medical Clinic (More than a year)

    Pros

    Most coworkers, decent pay, ok lunch area. Holidays off, busy,

    Cons

    Poor upper management, gossipy, horrible ceo that knew nothing of our dept, parking, scheduling,


  9. "Registered Nurse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Nurse in Riverside, CA
    Current Employee - Registered Nurse in Riverside, CA
    Recommends
    Positive Outlook

    I have been working at Riverside Medical Clinic full-time (More than a year)

    Pros

    Nice facility, maintained fairly clean, up to date technology. Free education classes for employees and patients.
    Small family atmosphere friendly coworkers.
    Management varies by department but generally is helpful and knowledgeable.

    Cons

    Limited growth potential. High turn over, busy departments, communication is poor throughout clinic. Slow to replace employees. Human resources is slow to hire takes several months. Phones are also an issue for different reasons. Patients and staff complain often many employees fail to return phone calls.

    Advice to Management

    As the clinic continues to grow we should focus on better communication training and seamless patient care between all departments. Because our communication is lacking we have many patients especially our frail seniors that end up dissatisfied.


  10. "Medical Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Assistant in Riverside, CA
    Former Employee - Medical Assistant in Riverside, CA
    Recommends
    Positive Outlook

    I worked at Riverside Medical Clinic (More than 3 years)

    Pros

    great hours, weekends and holidays off. Employee appreciation week, Christmas party, friendly staff

    Cons

    favoritism from management to certain staff

    Advice to Management

    supervise, police clinic areas more often


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