Rochester Gas and Electric Reviews | Glassdoor

Rochester Gas and Electric Reviews

Updated September 12, 2016
10 reviews

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3.4
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Mark S. Lynch
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Employee Reviews

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  1. "Nat Gas Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Rochester Gas and Electric full-time (More than 10 years)

    Pros

    good pay and benefits; flex work hours

    Cons

    lack of leadership at local level;

    Advice to Management

    more input from employees in the field


  2. "RGE"

    Star Star Star Star Star
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Rochester Gas and Electric as a contractor

    Pros

    I can bike to work because they have a locker room and a bike path right behind the office

    Cons

    There are too many different separated departments that don't collaborate well and often seem to be working in conflict with each other.

    Advice to Management

    Have better communication between different departments.


  3. "Poor management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Rochester, NY
    Former Employee - Customer Service in Rochester, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Rochester Gas and Electric full-time (More than 5 years)

    Pros

    Great pay and benefits. Annual salary increases.
    Stability, great work hours. Possible over times.
    Excellent paid vacation time off. Good training provided when needed.

    Cons

    Management sucks. As well as the HR department.
    Lack of communication with employees. Poor work office conditions. Difficult to move up in company. Seems like it's who you know and not what you know. They prefer you to be stuck in your current position


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  5. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gas Engineer in Henrietta, NY
    Current Employee - Gas Engineer in Henrietta, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Company wants to invest, excellent benefits, flexible hours, great team, wants to do things right, challenging but not too demanding

    Cons

    IT, and purchasing are a nightmare to get anything done, unbelievable the hoops you have jump through to get simple things done

    Advice to Management

    Focus on supporting core business


  6. "RGE Internship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Project Management Assistant in Rochester, NY
    Former Intern - Project Management Assistant in Rochester, NY
    Recommends
    Positive Outlook

    I worked at Rochester Gas and Electric as an intern (Less than a year)

    Pros

    Great internship program, lots of opportunity for independent work in an array of disciplines. Very worker-friendly company.

    Cons

    Initial IT requests are processed painfully slow.


  7. Helpful (1)

    "Extremely Biased Management & Training Department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Rochester, NY
    Former Employee - Customer Care Representative in Rochester, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Rochester Gas and Electric full-time (Less than a year)

    Pros

    The pay is decent for the area, excellent benefits.

    Cons

    Nepotism, unprofessional environment, extreme favoritism, training is mediocre. Truly stab you in your back attitude.

    Advice to Management

    Be Professional and consistent, provide unbiased training, give your new hires a chance to excel before you begin picking them apart. If an employee has several customer compliments that should speak in volumes. Stop allowing personal issues dictate how you treat your employees. Just because NY is a right to work state is not reason enough to discharge someone because your family member doesn't like them.


  8. "Great Pay,Benefits Room for Growth!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rochester, NY
    Former Employee - Customer Service Representative in Rochester, NY
    Recommends
    Neutral Outlook

    I worked at Rochester Gas and Electric full-time (More than 3 years)

    Pros

    Good Environment, Great work life balance, great pay.

    Cons

    Having to be on call during bad weather/outages. Having people yell at you about their service, but that comes with the territory, lol.

    Advice to Management

    Continue what you guys do!! The call center was a great place for me, working with people who actually not only cared about how you were at work, but genuinely cared about you as in indivual and your situation. It truly felt like a 2nd family and not just a call center...


  9. "Amazing support, great company, and a family atmoshphere working environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Rochester, NY
    Current Employee - Customer Service in Rochester, NY
    Recommends
    Neutral Outlook

    I have been working at Rochester Gas and Electric full-time (More than 3 years)

    Pros

    Working with a great family oriented company has been wonderful and while working there if there is a family emergency they allow you to just go and take care of yourself and family members. Opportunities are endless within different departments too.

    Cons

    Difficult to move up within the company as many businesses are.. at times people feel unless you know someone.. you won't get anywhere unless you have an astounding amount of experience.


  10. "Lousy run ship for such a big company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager in Rochester, NY
    Former Employee - Senior Account Manager in Rochester, NY
    Doesn't Recommend

    Pros

    Job security for lineman and gas crew. Not so for other workers
    Grand-fathered workers get 6 weeks of vacation . Unheard of in modern industry.

    Cons

    VERY bureaucratic! A heavy Top-down organization
    Communication? What communication? Management communicates on a need-to-know basis and 99% of the time they think you don't need to know.
    Unless you are a generic office worker (or management), moving around the company is hard to do since the positions are specialized. No career path. Opportunities usually mean you have to move out of town to another location.
    Politics are rampant - Divisions are overly protective of their interests
    Pay raises. They will tell you that you should be thankful to just have a job.
    Layoffs. Very secretive as they ask people to leave on the slide, yet they went from a company of 3800 down to 700-800.Did YOU read about that in the papers?

    Advice to Management

    Employees are intelligent and DO need to know what is happening in the company because it directly affects THEM.


  11. "ok place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY
    Disapproves of CEO

    Pros

    Job security is good once your hired. Opportunities are if you willing to move to other offices since they are owned by Energyeast which includes NYSEG.

    Cons

    Management is terrible
    Pay raises are hard to come by
    Have to do everything management says other wise will be written up

    Advice to Management

    Listen to your employees