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Rocket Companies

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Rocket Companies

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Rocket Companies Reviews

Updated Sep 22, 2021

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Found 2,458 of over 3,050 reviews

3.7
64%
Recommend to a Friend
84%
Approve of CEO
Rocket Companies CEO Jay Farner
Jay Farner
933 Ratings
Pros
  • "Great work environment, very motivational(in 168 reviews)

  • "The company has made huge strides to continually listen to their team members and make changes accordingly(in 142 reviews)

  • Cons
  • "Long hours you usually work about 55hrs avg(in 302 reviews)

  • "Work/life balance is lacking as we are expected to work 6 days a week(in 290 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Rocket Companies and is not affected by filters.

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    1. 5.0
      Current Employee, more than 5 years

      Love it

      Sep 22, 2021 - Rocket Mortgage Client Relation TL in Detroit, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, culture, education, salary and growth

      Cons

      401k, diversity support, bonus structure,

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    2. 2.0
      Current Employee, more than 1 year

      Sign your life away if you want to work here

      Sep 21, 2021 - Mortgage Loan Officer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The training is really good at Rocket you are always training and they do try to find ways to get you to be better at your job. The money is OK. Considering they will exepct you to do 30+ loans a month to make the money and thats a lot of loans for the amount of money you actually make.

      Cons

      The working hours are insane. You will have to take many inbound phone calls during call blocks then you only have 2 one hour blocks to try to catch up on everything. Its super high pressure. There is really no processing team and underwriters suspends loans. They tell you to submit the loan and forget it but that is a lie. They constantly brainwash you into thinking your a superstar because you stayed working late until 11pm from 9 am. They will constantly be in your face about number, leads, conversation. Its really high pressure so be careful. The smart ones will leave once they realize you dont have to work this hard somewhere else.

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      1 person found this review helpful
    3. The latest conversations about Finance

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      Finance

      3y

      works at 

      JPMorgan Chase

      Anyone else hate banking lingo and make fun of it, but as soon as a discussion starts you say "we dont want to boil the ocean here". Fml. Whats your most despised finance phrase?

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    4. 4.0
      Current Employee

      Good company in theory…not so great in practice

      Sep 14, 2021 - Technology Lead 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits Mostly responsive HR Some great team members

      Cons

      Lots of passive aggressive team members Heavy preference to internal team members for open positions Unclear processes for promotions

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    5. 2.0
      Former Employee, less than 1 year

      OK Benefits with flexible ethics

      Aug 19, 2021 - Customer Service Associate in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      *The position paid more ($23/hr) than comparable customer service positions *It was remote and they supplied all the tech equipment

      Cons

      * Manager regularly asked me to voluntarily give up my breaks, insisting I would get a bigger bonus if I stayed online and took more calls instead. * Some weeks they reduced my hours M-F, so they could add Saturday in without paying me overtime. * Their employee loan program is a hoax. They force you to pay points on their mortgages so you lose money upfront. I calculated it would take 8 years to earn that money back through the slightly lower interest rate they offered us. * When I put in my 2-week notice, they fired me on the spot. Lost my family's health insurance in the middle of a pandemic because I did the right thing.

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      5 people found this review helpful
    6. 2.0
      Former Employee, less than 1 year

      Not what it’s cut out to be

      Jun 24, 2021 - Mortgage Loan Officer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, great training program for SAFE, ability and support for short term disability, amazing HR team

      Cons

      You’re going to be working a minimum of 60 hours every week with only one day off. They drill their culture down your throat so hard you believe that you’re in your “dream job” or that things will “never be better anywhere else”. Their way of selling loans didn’t feel like they had the clients best interest. It’s a high pressure production sales job. It’s not financial advisement or even real banking. You will work 7 am to 8 pm every day. Your pay checks are around $1,000 every two weeks for 60+ hours a week. Leads are filtered & mainly crap when you start out. Your goal will be 25+ loans for barely $3,000. You’re going to constantly go through meetings where your RVP will try to hype people up. You’re also taught to befriend people get them to trust you, ask about their family & then push ARM’s on someone who may not even benefit from one. The cult culture and insane work hours makes it hard to leave. If you have a family stay far far away from this place. It’s a dream of success and 90% of people quit before they get to it. I had to mentally recover from working here for 6 months. I almost had a total mental breakdown. Luckily I caught it soon enough and everyone I loved begged me to leave. I wouldn’t recommend this place to anyone.

      15 people found this review helpful
    7. 5.0
      Current Employee, more than 1 year

      Good stuff

      Sep 21, 2021 - Mortgsge Loan Officer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great pay, hours are expected 55+ weekly

      Cons

      Hours, limited flexibility, sometimes unrealistic expectations

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    8. 3.0
      Former Employee, more than 5 years

      Great Starter Company, not built for long careers

      Aug 31, 2021 - Collateral Underwriter in Detroit, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The team atmosphere and making friends is nice. Lots of young people work at this company. ISMs create a strong culture. Golden Handcuffs-Great pay, for as long as you can last

      Cons

      Long Hours, Mandatory overtime. The pay structure constantly changed which means senior underwriters could start making less over time (very strange). Management says they will listen, but do not implement changes very often.

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      1 person found this review helpful
    9. 3.0
      Current Employee, more than 10 years

      Tired and it's more difficult to maintain base income consistently

      Jul 17, 2021 - Credit Underwriter 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Possible to Work remotely depending on location and personal situation

      Cons

      Continuously changing pay structure so you make less and more difficult to earn any additional income without working INSANE HOURS. The burnout is real. Long hours all the time to hit expectations. Mandatory late nights and weekends Must participate in games and team functions or you will be labeled negative. Must drink and live culture how they want you to or you will be labeled negatively. Constant push for a bigger goal every month and guilt trips/pressure to push to do more to hit it.

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      8 people found this review helpful
    10. 1.0
      Current Employee, less than 1 year

      If you like to be treated like a slave, then this company is for you

      Jul 22, 2021 - Mortgage Banker in Detroit, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits is the only positive thing to say.

      Cons

      This company preaches that they care about you. But in all honesty, they do not really care about you. They work you 60 plus hours a week and they will take days off from you if the Regional Vice President doesn’t like his/her numbers. This company preaches work/life balance but they do not really care if have a work/life balance. Your pay is $860 - $890 every 2 weeks. They treat you like a dog and it is the bankers fault if the company doesn’t succeed. The senior leadership here at quicken, talks down to people and are very rude as well. They do not like when people voice their opinions. I would rather work a 12 hour shift in a warehouse than put up with this crap and the pay is much better. Quicken will lie to new employees coming in about how their life will change. Not for the good like they state. But for never having time for family. My time here at Quicken is numbered. Stay away from this company at all cost.

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      7 people found this review helpful
    11. 5.0
      Former Employee, less than 1 year

      Great Leadership and Company Values

      Feb 28, 2021 - Client Care Specialist in Detroit, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Full Time Work From Home Opportunity During Covid -Great Company Resources and Culture -Black and White Policies Consistent Throughout Company

      Cons

      -Productivity Seems More Important Than Customer Service -Too Many 'Cooks In The Kitchen' During Mortgage Process For Clients -Recruiter didn't specify the different teams (Refinance and Purchase loans) for the CCS position. Recruiting process was very disconnected from actual team you will be working with. -Training is extremely overwhelming and seemed very disorganized/scattered.

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      1 person found this review helpful
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