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Rocket Companies

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Rocket Companies

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Rocket Companies Reviews

Updated Sep 20, 2023

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Found 4,099 of over 5K reviews
3.5
56% Recommend to a Friend
Rocket Companies Interim CEO Bill Emerson
64% Approve of CEO

Found 4,097 of over 5K reviews

3.5
56%
Recommend to a Friend
64%
Approve of CEO
Rocket Companies Interim CEO Bill Emerson
Bill Emerson
73 Ratings

The latest conversations about Finance

Finance

10m

a 

Commercial Customer Service Representative

What’s the best way to have a lack of compensation and incentive conversation in your department? I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. I’ve inquired about pay but it’s gotten nowhere.

126

13 Comments

Finance

500.9K Members 

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Great culture and very fast(in 455 reviews)
  • "The benefits are great and it pays well enough for the level of work I am expected to know and do.(in 415 reviews)
  • "Its great and the pay is good(in 251 reviews)
  • "Great people that are fun to work with!(in 236 reviews)
  • "Training was great to get you to pass the safe test but after that it was on the job training.(in 194 reviews)
Cons
  • "Long hours and for me it was a long drive 25 miles and with that being said traffic would be heavy back and forth(in 363 reviews)
  • "There is no work life balance and everything they say about isms is not something the company actually believes in dont fall for it(in 339 reviews)
  • "Super long hours.(in 111 reviews)
  • "Micro management on a whole other level(in 82 reviews)
  • "Low salary and high commission means your income drastically depends on your effort(in 46 reviews)

Ratings by Demographics

This rating reflects the overall rating of Rocket Companies and is not affected by filters.

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    1. 5.0
      Jun 8, 2023
      Data Analyst
      Current Employee, more than 3 years
      Detroit, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work life balance provided

      Cons

      Less pay but also coz its in the midwest

      1. 3.0
        Aug 13, 2023
        Senior Engineering Team Leader
        Former Employee, more than 8 years
        Detroit, MI
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Great health and dental benefits. Very good PTO schedule (4 weeks first year, 5 weeks 1-5 years, 6 weeks 5-10, 7 weeks 10+). Lots of perk programs. Can be involved in interesting projects and new technologies. Support for trying things that might not work, with three one-week innovation periods at the end of each of the first three quarters of the year. Team members tend to be supportive and great to work with. There is a very strong DEI culture. And general work/life balance has been very good. Rarely overtime or grueling deadlines.

        Cons

        Since Dan's stroke and the company going public, leadership is steering away from the ISMs culture to become just about the bottom line. Decisions were made this year and pushed through with no input or reason given other than "because this is the decision senior leaders made". Instead of supporting team members, it's becoming more" coaching out" than "coaching up". Leadership used to be a great Pro and fed into a great place to work, but not so much the last few years. With the poor mortgage market, I'm not confident if the calculated risk taking that moved the company forward won't give way to conservative "keep the gears going" mentality. Consistent feedback that salaries are below market in team member surveys. They are not poor based on my experiences, but yearly raises are miserly and fixed (generally 2.5% or 3.5% regardless of market or inflation conditions), and raises and promotions are hard to get with no negotiation on pay increases. So over time, salaries tend to lag the market.

        8
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        1. 3.0
          Sep 15, 2023
          Senior Video Content Creator
          Former Employee, more than 10 years
          Detroit, MI
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Great work environment Freedom for creativity Flat organizational structure Great people to work with

          Cons

          Lack of knowledge when it comes to creative fields Lack of knowledge when it comes to compensation for creative roles Depending on the position, you could be doing 3-5 industry jobs that would pay a lot more than what they are willing to compensate for. Very few higher-level leaders understand the creative process, this can create communication barriers. Very few creatives in leadership. Job titles don't conform to industry standards; could be difficult to find a job afterward

          1. 5.0
            Aug 14, 2023
            Experience Designer
            Current Employee, more than 1 year
            Detroit, MI
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Innovative Work Environment: Rocket Mortgage is known for its innovative and tech-driven approach to the mortgage industry. As a product designer, you'll have the opportunity to work on cutting-edge digital solutions that aim to simplify and revolutionize the mortgage experience. Impactful Work: Your designs will directly impact how customers interact with and experience mortgage services. You'll have a chance to contribute to enhancing user experiences and making the often complex mortgage process more user-friendly. Cross-Functional Collaboration: Working at Rocket Mortgage, you'll collaborate with diverse teams including engineers, marketers, data analysts, and more. This interdisciplinary environment can foster creativity and expose you to different perspectives, enhancing your skills and knowledge. Learning Opportunities: The financial and mortgage industries are intricate, offering numerous opportunities to learn about finance, regulations, and user behavior. This knowledge can be invaluable for personal and professional growth.

            Cons

            It takes a long time to learn about the mortgage industry.

            1. 3.0
              Aug 28, 2023
              Technology Project Manager
              Former Employee, more than 5 years
              Detroit, MI
              Recommend
              CEO Approval
              Business Outlook

              Pros

              -The legacy team members and leaders are some of the smartest people I've ever worked with -The "for more than profit" rhetoric is good to hear -Superb benefits Relaxed work environment overall

              Cons

              -Appalling lack of diversity among senior leadership for a Detroit business -The pay is grossly below what is standard in tech -The entire organization has lost the plot since Dan stepped away from the company and especially since they went public -The "perks" when I first joined are completely gone and the company barely resembles what it used to be -The company doesn't live the ISMs that attracted the best people to begin with -Promotions remain elusive and there's no rhyme or reason to who receives them -The company says good things, but rarely does good things outside of a few splashy things for clout

              1. 4.0
                Sep 20, 2023
                Anonymous Employee
                Former Employee
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Great culture and compensation benefits!

                Cons

                Work life could be improved

                1. 4.0
                  Sep 19, 2023
                  Director of Mortgage Banking
                  Current Employee
                  Phoenix, AZ
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  leads provided, good benefits, good training

                  Cons

                  number of hours worked, high demand

                  1. 1.0
                    Sep 15, 2023
                    Mortgage Loan Officer
                    Current Employee
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Not sure if there are any

                    Cons

                    Apparently I should have looked at their ratings before applying here. I'm just writing here to leave a warning. If you apply here and click the box that says "do not contact my current employer" they will contact them anyway. If you want to keep your job and not them know you are applying elsewhere do not apply here. If this part of the business is this sketchy then how sketchy and bad is the rest of the business? For the $21k they pay in base it seems like more harm than good.

                    1
                    1. 5.0
                      Sep 15, 2023
                      Business Analyst
                      Former Employee, more than 3 years
                      Detroit, MI
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Great culture, benefits, learning opportunities.

                      Cons

                      At the mercy of market fluctuations for job security

                      1. 5.0
                        Jul 31, 2023
                        Senior Product Owner
                        Current Employee, more than 1 year
                        Detroit, MI
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Great work culture, great team mates, good pay, good workplace support, flexible.

                        Cons

                        Vulnerable to market down-turn, management often does not communicate major changes in a way that helps their staff adjust or make hard decisions.

                      Viewing 1 - 10 of 4,097 Reviews
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                      Rocket Companies Reviews FAQs

                      Rocket Companies has an overall rating of 3.5 out of 5, based on over 4,804 reviews left anonymously by employees. 56% of employees would recommend working at Rocket Companies to a friend and 43% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Rocket Companies employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Rocket Companies. This rating has decreased by -3% over the last 12 months.

                      56% of Rocket Companies employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Rocket Companies 2.9 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at Rocket Companies to be culture, career development, benefits and the cons to be senior leadership, work life balance.

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                      190.9K

                      Case Manager

                      I applied to 4 jobs last week. Two companies replied that thy are reviewing my application and I have an interview tomorrow with a third. The company I'm interviewing with is the one I'm least interested in of the four, though it is better than my current job. What is the etiquette if I'm offered a job with this company but I want to wait and see what response I get from the other 3? Should I tell the company I need a couple weeks to decide, or be up front that I'm waiting for other offers? Or?

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                      Underwriter

                      During my interview with a Vice President, he mentioned that the "background check" had been reviewed. He brought up cities I had lived in at one point, even though I hadn't included that information on my resume or LinkedIn profile, though it is accurate. Additionally, he was aware of my entrepreneurship experience, which I had not disclosed anywhere. I'm curious about the source of this information. I'm currently progressing through the interview rounds without any offer or signed documents.

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                      4 Comments

                      Underwriter

                      I’m moving on to round 3 of the interview process after speaking with the VP and it’ll be with peers. My position would be Insurance Product Manager so the peers would be internal stakeholders (Sales, Engineering, Underwriting, Actuary, etc.) What kind of questions typically do peer interviews ask?

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                      Community
                      4mo
                      “We are lucky to have thousands of team members who give of their most valuable resource – their time and talents – to impact countless lives and help make our communities stronger,” said Laura Grannemann, Executive Director of the Rocket Community Fund.
                      Shared image - Rock Family of Companies Team Members Eclipse 1 Million Hours Volunteering in their Communities
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                      Rock Family of Companies Team Members Eclipse 1 Million Hours Volunteering in their Communities
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                      Employer logoRocket Companies
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                      4mo
                      "With ONE+, a homebuyer is only required to make a down payment of 1% of the purchase price and Rocket Mortgage will cover the remaining 2% needed to reach the required threshold for conventional loans. In addition to reducing upfront costs, ONE+ completely eliminates the expensive monthly mortgage insurance fee for the client – which is traditionally required if the buyer places less than 20% down on their purchase."
                      Shared image - Rocket Mortgage Addresses Affordability Challenges with New 1% Down Home Loan Program
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                      Rocket Mortgage Addresses Affordability Challenges with New 1% Down Home Loan Program
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                      Glassdoor has 4,804 Rocket Companies reviews submitted anonymously by Rocket Companies employees. Read employee reviews and ratings on Glassdoor to decide if Rocket Companies is right for you.