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Rocket Companies Employee Reviews about "work life balance"

Updated Nov 30, 2021

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Found 4,657 of over 5K reviews
3.5
56% Recommend to a Friend
Rocket Companies CEO Jay Farner
68% Approve of CEO

Found 550 of over 5K reviews

3.5
56%
Recommend to a Friend
68%
Approve of CEO
Rocket Companies CEO Jay Farner
Jay Farner
1,793 Ratings

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Commercial Customer Service Representative

What’s the best way to have a lack of compensation and incentive conversation in your department? I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. I’ve inquired about pay but it’s gotten nowhere.

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Top Review Highlights by Sentiment

Pros
  • "Great culture and very fast(in 449 reviews)
  • "The benefits are great and it pays well enough for the level of work I am expected to know and do.(in 409 reviews)
  • "You do learn a lot in the first few weeks and the pay is good.(in 254 reviews)
  • "Great people that are fun to work with!(in 220 reviews)
  • "Training was great to get you to pass the safe test but after that it was on the job training.(in 177 reviews)
Cons
  • "Long hours and for me it was a long drive 25 miles and with that being said traffic would be heavy back and forth(in 348 reviews)
  • "There is no work life balance and everything they say about isms is not something the company actually believes in dont fall for it(in 341 reviews)
  • "Super long hours.(in 116 reviews)
  • "Recent changes in senior leadership have really changed things up and not in a good way(in 102 reviews)
  • "Micro management on a whole other level(in 80 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

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Reviews about "work life balance"

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550
  1. 1.0
    Former Employee, more than 5 years

    Horrible work life balance

    Dec 4, 2017 - Senior Mortgage Banker in Detroit, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The only thing I can say that is positive is the experience I received in sales as I can take that with me.

    Cons

    The work life balance is horrible as you will find yourself being quilted into working 60-70 hours a week. Even when your not at work you are required to log in from home or onto your email. You are told to be your own person in training but once you hit the floor you realize you become more and more of a robot. The company try's to keep a good reputation by blackmailing its former employees not to bash them on social media by this 'special team' they have that digs dirt up on you. The culture is set to be 'young and hip' but all that means is that management is allowed to use profanity, alcohol and drugs are a big factor in influencing to work hard as 90% of the company sales team is on Adderall.

    Continue reading
    2 people found this review helpful

    Rocket Companies Response

    Community Manager

    Thank you for your candid review. We would like to hear more about your experience. If you would like to discuss further, please email Lisa@quickenloans.com so we can look into this.

  2. 3.0
    Former Employee, more than 3 years

    High stress job

    Feb 25, 2023 - Senior Mortgage Banker in Charlotte, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Compensation can be great in upward market

    Cons

    Goals are unrealistic in relation to current market. Hard to form a healthy work life balance as you’re expected to work some weekends if you’re not trending towards hitting your goal. Decisions are made and employees are last to know and not giving ample time to adjust like schedule changing and being given few days notice.

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  4. 4.0
    Former Employee, more than 3 years

    An absolute grind

    Mar 27, 2014 - Mortgage Banker in Detroit, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people all around you are extremely fun and helpful. No other company can come close to the work atmosphere and the culture of the company. The compensation is why people are able to stick it out and be there for multiple years. Continuous training (IMAO was way too much) and the company pays for your continuing education and all state licenses. One of the best first or second job experiences you can ask for as you learn from some of the best sales people in the country. As long as you are able to produce and get along with your director, working here will just seem like a constant grind and not a prison.

    Cons

    I usually dislike using the word micromanaged simply because you see it all over this website but it must be said. Imagine multiple people listening in on your phone conversations (sometimes you know who is listening and usually you won't) and getting graded on how well you fit their custom format. It is all about structure and you cannot try and do things your own way, even if it happens to be successful. The 11 hour days and 3 saturdays a month does get old as the work life balance gets turned into living your life at work.

    Continue reading
    1 person found this review helpful
  5. 4.0
    Former Employee, more than 1 year

    Good People

    May 10, 2022 - Senior Banker 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great co workers and Benefits

    Cons

    Work Life balance unless you are on a reduced hours team you will work 6 days a week 12 hour days. Pay is a little lower that average. Micro Managed.

    Continue reading
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  6. 5.0
    Former Employee, more than 8 years

    Excellent place for a great career

    Mar 26, 2015 - Various Marketing Positions in Detroit, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I worked at Quicken Loans for more than nine years and it was a tremendous experience. It is a great place for a person with creativity and passion. I was able to pursue my ideas and see them grow into marketing channels. This is encouraged by leadership and I can honestly say that anyone with a great idea and passion to see it through will do well at Quicken Loans. I never experienced the complaints of a work life balance that others have mentioned here. In the nine years I worked there, all on the Marketing team, that was never the case for me. My experience was, with very few exceptions, one of people who cared deeply about me and my fellow teammates at QL. In my second year of employment, I was severely injured in a freak accident and was literally couch-ridden for two months as I recovered. My leader went out of his way to make sure I didn't lose pay and allowed me to work from home until I could return to the office. Interestingly enough, it was during this time working from home when I was able to focus on and launch our Yahoo! Answers program, which became the seed of the current Social Media team (today the best social media team in financial services in the U.S.). Over the years I was able to build a team, watch several people I hired grow and build careers, and help launch several other marketing channels including my two favorites - blogging and podcasting. Although I left for a career opportunity in a completely different business, I highly recommend Quicken Loans for anyone that wants to learn a tremendous amount and work with great people. Additionally, as a person who grew up in Detroit, I have to say that the work that Quicken Loans (and Family of Companies) has done to rebuild downtown Detroit is incredible. Finally, I have absolutely no doubt that Quicken Loans will one day be the largest mortgage company in America. That is guaranteed. They have the goods and it will take them to the top.

    Cons

    This isn't really a con, just some friendly advice. If you aren't passionate and energetic, you probably will not enjoy the environment at Quicken Loans.

    35 people found this review helpful
  7. 3.0
    Former Employee, more than 1 year

    My 2 Years of Banking Experience

    Aug 20, 2018 - Purchase Banker in Detroit, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Superior compensation when goals are met/exceeded. Support from team leaders. Lead flow like no other.

    Cons

    When goals aren't met, compensation is drastically cut. Work/life balance is available but not necessarily encouraged unless it's some sort of special occasion. Not a whole lot of support if you want to pursue a different position within the family of companies.

    Continue reading
    1 person found this review helpful

    Rocket Companies Response

    Job Board Specialist

    Thank you for taking the time to write this review. We are happy to say that we have recently implemented a reduced hours program for our bankers. Along with that, we are also providing work from home options as we value the talent and skills that our team members bring to our company and we want to ensure the best team member experience possible.

  8. 2.0
    Former Employee, less than 1 year

    No work/ life balance

    Dec 21, 2021 - Mortgage Loan Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great training, great culture and great colleagues

    Cons

    The hours!! They literally will work you until you have a mental breakdown. There is no work/life balance with 55+ mandatory hours and many employees struggle to be family oriented while pursuing this career. Majority of people who work there are either empty nesters or single recent college grads, stay away if you have a family!! This job can ruin a marriage, and if you are a single parent this job will not give you the flexibility of work/life for your child when it's mandatory to have 12 hour days M-F with a weekend shift every other week

    Continue reading
    5 people found this review helpful
  9. 3.0
    Former Employee

    NO LIFE Only WORK

    May 4, 2023 - Mortgage Banker (MLO) in Grand Rapids, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The pay is good the experience is good you will learn a ton

    Cons

    There is no work life balance and everything they say about isms is not something the company actually believes in dont fall for it

    1 person found this review helpful
  10. 5.0
    Current Employee, more than 3 years

    Amazing

    Mar 7, 2016 - Anonymous Employee in Detroit, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Hard work pays off. I was promoted 5 times in less than 3 years and I started from what one might consider to be the bottom. Amazing culture. Resources to be a better person at work and personally are limitless.

    Cons

    You have to manage you life and day in order to avoid creating a tough work life balance.

    Continue reading
    4 people found this review helpful
  11. 5.0
    Current Employee, more than 1 year

    Innovation is Rewarded

    Aug 11, 2014 - Software Quality Assurance Analyst in Detroit, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The opportunity to innovate and the flexibility to explore is the biggest pro. We are not an 'assembly line' company where you know your 'job' and only your job. We are given the opportunity to explore other areas of the company. We are not 'prisoners to our work stations' and we have a lot of FUN at work. This is very important because we are given the opportunity to balance our life and work loads evenly. I love to come to work and I love what I do. I LOVE QUICKEN LOANS

    Cons

    The commute is the only con that I have about the company. However, the benefits are rewarding and I love my job. That is more important to me to wake up happy to go to work and drive 45 minutes as opposed to waking up grumpy and have a 7 minute commute

    Continue reading
    1 person found this review helpful
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"With ONE+, a homebuyer is only required to make a down payment of 1% of the purchase price and Rocket Mortgage will cover the remaining 2% needed to reach the required threshold for conventional loans. In addition to reducing upfront costs, ONE+ completely eliminates the expensive monthly mortgage insurance fee for the client – which is traditionally required if the buyer places less than 20% down on their purchase."
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