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    Rockys Ace Hardware Reviews

    Updated August 31, 2017
    21 reviews

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    Full-timePart-time
    2.7
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    (no image)
    Rocco J. Falcone II
    11 Ratings

    21 Employee Reviews

    Sort: PopularRatingDate

    1. "Good job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Rockys Ace Hardware full-time

      Pros

      Nice people, good place to work, lots for an employee to learn, room to grow

      Cons

      Sometimes long hours - but this is retail afterall

    2. "Keep your guard up"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Manager in Springfield, MA
      Former Employee - Manager in Springfield, MA
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at Rockys Ace Hardware full-time (More than 3 years)

      Pros

      Paycheck... Not a big check but a check just the same.

      Cons

      Poor Life / Work balance
      Minimal benefits
      Little appreciation
      Executive arrogance is abundant

      Advice to Management

      Learn to recognize value in your employees and take action.

      3. Join the Rockys Ace Hardware team
      See Our Latest Jobs

    3. "Assistant Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Assistant Manager in Springfield, MA
      Current Employee - Assistant Manager in Springfield, MA
      Recommends
      Positive Outlook

      I have been working at Rockys Ace Hardware full-time (More than 5 years)

      Pros

      Great culture and values, awesome coworkers and easy work

      Cons

      Retail is not an easy Job

    4. Helpful (2)

      "Assistant Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Assistant Manager
      Former Employee - Assistant Manager
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      Pros

      Hours are better than many other retail stores. They offer great training for their managers.

      Cons

      They don't pay enough to be able to get decent people and keep them. Turn over is high even in store level management.

      Advice to Management

      Increase wages and you will increase the overall value of the company. You will have better people who are more willing to provide to notch customer service and much less turnover

    5. "Great community"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Associate in Springfield, MA
      Current Employee - Sales Associate in Springfield, MA
      Recommends
      Positive Outlook
      Approves of CEO

      Pros

      With a good attitude and hard work, it is easy to advance within the company. I have seen employees raise their rank like myself. Good benefits. Very good training for staff and a great community within the company.

      Cons

      Retail is not for everyone. Busy work days are on the weekends

      Advice to Management

      Pay more attention to hiring upfront to weed out the bad eggs

    6. "Great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Associate/Cashier in Ludlow, MA
      Current Employee - Sales Associate/Cashier in Ludlow, MA
      Recommends
      Positive Outlook

      I have been working at Rockys Ace Hardware part-time (More than a year)

      Pros

      Great place to work, great management.

      Cons

      Retail hours and job entails weekend shifts

    7. "Routine tasks and daily openings or closings."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Key Holder in Agawam, MA
      Current Employee - Key Holder in Agawam, MA
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I have been working at Rockys Ace Hardware full-time (More than 3 years)

      Pros

      Good store hours. Local store in town. Large variety or items in stock and always a seasonal change over. Fun atmosphere to work at with big e near by.

      Cons

      Storm responders and extra early mornings on truck days. A lot of store services from keys and paint to propane.

      Advice to Management

      Be courteous of associates and management under you.

    8. "Not a bad summer job"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Rockys Ace Hardware part-time

      Pros

      Good place to learn more about taking care of a home, lots of practical knowledge to gain

      Cons

      Can face sexism from customers, lack of even rotation of duties among employees

    9. Helpful (3)

      "Started as a good place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Store Manager
      Former Employee - Store Manager
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Rockys Ace Hardware full-time (More than 5 years)

      Pros

      fun work sometimes. Staff was great and most customers were good. Clean stores and most products were quality.

      Cons

      treat you like dirt. I worked for the company for 7 years. Managed 2 stores and set up 3. I worked 70-80 hours a week and all you could get was 2% max per year. They even ambushed us by changing the reviews so most managers didn't get a raise

      Advice to Management

      be realistic and treat the employees better. Give store managers a chance to advance to District. Don't hire outside people who know nothing about the business. Give the associates a chance to advance. With out the in store employees your company is worthless.

    10. Helpful (2)

      "Toxic environment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Accounts Payable in Springfield, MA
      Former Employee - Accounts Payable in Springfield, MA
      Doesn't Recommend
      Disapproves of CEO

      I worked at Rockys Ace Hardware full-time (More than 10 years)

      Pros

      You learn a lot of skills and gain a lot of experience....great people to work with at corporate and store level....

      Cons

      Toxic environment....Overworked, lousy benefits, management expects more even when staff is reduced......management focuses on errors and employees never feel appreciated....

      Advice to Management

      Listen to employee's concerns, better training of basics at store level.....

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