Rockys Ace Hardware Reviews

Updated Jan 21, 2021

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3.1
58%
Recommend to a Friend
52%
Approve of CEO
Rockys Ace Hardware President & CEO Rocco J. Falcone II  (no image)
Rocco J. Falcone II
14 Ratings
  1. "Solid Hardware Store with Great Family Values"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - General Manager in North Andover, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Rockys Ace Hardware full-time for less than a year

    Pros

    Owners very invested in the company and its people.

    Cons

    There’s nothing bad to say here.

  2. "Good place"

    4.0
    Former Employee - Sales Associate 

    I worked at Rockys Ace Hardware part-time

    Pros

    good people, fun place to work

    Cons

    low foot traffic, often boring


  3. "Associate"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Rockys Ace Hardware

    Pros

    Fun Team and good discount

    Cons

    the hours are not very fun

  4. "Learned a lot of useful tips"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in North Andover, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Rockys Ace Hardware part-time for more than a year

    Pros

    There is a lot of training and I learned a lot about household fixes. Everyone I worked with was friendly and cared about me.

    Cons

    It is tiring to be on your feet all day. Retail is not for everyone. Some customers can be terrible to deal with, I could send them to the manager, but if I moved up, it could be stressful to listen to all of the customer complaints.

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  5. "Not a bad part-time gig"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Sales Associate/Cashier 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Rockys Ace Hardware for more than 3 years

    Pros

    Learn a ton of practical knowledge, hours can be flexible if you're in school, a few good co-workers can make it more than bearable.

    Cons

    It's mostly customer service so you'd better hope the regulars are friendly. Most training is reserved for management so it takes awhile to pick up on things. Experience mostly depends on your manager for better or worse. Upper management is a little too buddy-buddy. Oh and most clientele are middle aged and up so expect some sexism if you're a girl.

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  6. "Keep your guard up"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Springfield, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Rockys Ace Hardware full-time for more than 3 years

    Pros

    Paycheck... Not a big check but a check just the same.

    Cons

    Poor Life / Work balance Minimal benefits Little appreciation Executive arrogance is abundant

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  7. "Good job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rockys Ace Hardware full-time

    Pros

    Nice people, good place to work, lots for an employee to learn, room to grow

    Cons

    Sometimes long hours - but this is retail afterall

  8. Helpful (1)

    "Assistant Manager"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in Springfield, MA
    Recommends
    Positive Outlook

    I have been working at Rockys Ace Hardware full-time for more than 5 years

    Pros

    Great culture and values, awesome coworkers and easy work

    Cons

    Retail is not an easy Job

  9. "Great community"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Sales Associate in Springfield, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rockys Ace Hardware

    Pros

    With a good attitude and hard work, it is easy to advance within the company. I have seen employees raise their rank like myself. Good benefits. Very good training for staff and a great community within the company.

    Cons

    Retail is not for everyone. Busy work days are on the weekends

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  10. Helpful (2)

    "Assistant Manager"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Assistant Manager 
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Rockys Ace Hardware

    Pros

    Hours are better than many other retail stores. They offer great training for their managers.

    Cons

    They don't pay enough to be able to get decent people and keep them. Turn over is high even in store level management.

    Continue reading
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