Rockys Ace Hardware Reviews | Glassdoor

Rockys Ace Hardware Reviews

Updated August 31, 2017
21 reviews

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2.7
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Rocco J. Falcone II
11 Ratings

21 Employee Reviews

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  1. "Good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rockys Ace Hardware full-time

    Pros

    Nice people, good place to work, lots for an employee to learn, room to grow

    Cons

    Sometimes long hours - but this is retail afterall


  2. "Keep your guard up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Springfield, MA
    Former Employee - Manager in Springfield, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Rockys Ace Hardware full-time (More than 3 years)

    Pros

    Paycheck... Not a big check but a check just the same.

    Cons

    Poor Life / Work balance
    Minimal benefits
    Little appreciation
    Executive arrogance is abundant

    Advice to Management

    Learn to recognize value in your employees and take action.

  3. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Springfield, MA
    Current Employee - Assistant Manager in Springfield, MA
    Recommends
    Positive Outlook

    I have been working at Rockys Ace Hardware full-time (More than 5 years)

    Pros

    Great culture and values, awesome coworkers and easy work

    Cons

    Retail is not an easy Job


  4. Helpful (2)

    "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Hours are better than many other retail stores. They offer great training for their managers.

    Cons

    They don't pay enough to be able to get decent people and keep them. Turn over is high even in store level management.

    Advice to Management

    Increase wages and you will increase the overall value of the company. You will have better people who are more willing to provide to notch customer service and much less turnover


  5. "Great community"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Springfield, MA
    Current Employee - Sales Associate in Springfield, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    With a good attitude and hard work, it is easy to advance within the company. I have seen employees raise their rank like myself. Good benefits. Very good training for staff and a great community within the company.

    Cons

    Retail is not for everyone. Busy work days are on the weekends

    Advice to Management

    Pay more attention to hiring upfront to weed out the bad eggs


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Ludlow, MA
    Current Employee - Sales Associate/Cashier in Ludlow, MA
    Recommends
    Positive Outlook

    I have been working at Rockys Ace Hardware part-time (More than a year)

    Pros

    Great place to work, great management.

    Cons

    Retail hours and job entails weekend shifts


  7. "Routine tasks and daily openings or closings."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Key Holder in Agawam, MA
    Current Employee - Key Holder in Agawam, MA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Rockys Ace Hardware full-time (More than 3 years)

    Pros

    Good store hours. Local store in town. Large variety or items in stock and always a seasonal change over. Fun atmosphere to work at with big e near by.

    Cons

    Storm responders and extra early mornings on truck days. A lot of store services from keys and paint to propane.

    Advice to Management

    Be courteous of associates and management under you.

  8. "Not a bad summer job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rockys Ace Hardware part-time

    Pros

    Good place to learn more about taking care of a home, lots of practical knowledge to gain

    Cons

    Can face sexism from customers, lack of even rotation of duties among employees


  9. Helpful (3)

    "Started as a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rockys Ace Hardware full-time (More than 5 years)

    Pros

    fun work sometimes. Staff was great and most customers were good. Clean stores and most products were quality.

    Cons

    treat you like dirt. I worked for the company for 7 years. Managed 2 stores and set up 3. I worked 70-80 hours a week and all you could get was 2% max per year. They even ambushed us by changing the reviews so most managers didn't get a raise

    Advice to Management

    be realistic and treat the employees better. Give store managers a chance to advance to District. Don't hire outside people who know nothing about the business. Give the associates a chance to advance. With out the in store employees your company is worthless.


  10. Helpful (2)

    "Toxic environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Payable in Springfield, MA
    Former Employee - Accounts Payable in Springfield, MA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Rockys Ace Hardware full-time (More than 10 years)

    Pros

    You learn a lot of skills and gain a lot of experience....great people to work with at corporate and store level....

    Cons

    Toxic environment....Overworked, lousy benefits, management expects more even when staff is reduced......management focuses on errors and employees never feel appreciated....

    Advice to Management

    Listen to employee's concerns, better training of basics at store level.....


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