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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Great Training, they will pay for your CDL School (no out of pocket) and they will pay you while you're in CDL school." (in 34 reviews)
- "If you have a good fleet manager you're good to go." (in 16 reviews)
- "Safety is HUGE and if you feel driving conditions are unsafe they will not push you to make delivery" (in 16 reviews)
- "Excellent training program and get paid to get your CDL" (in 12 reviews)
- "The good people that work there are great." (in 10 reviews)
- "Low pay but to be expected for a starter company." (in 39 reviews)
- "Stressful, high call volume, bad management, just a number" (in 12 reviews)
- "Very restrictive, bad communication, maintenance usually sucks, especially at the Gary terminal." (in 9 reviews)
- "Many of the planners and fleet managers don't seem to know or care about you or their jobs." (in 6 reviews)
- "The same as any over the road driving job; long hours and bad pay for what is demanded of you as a driver." (in 6 reviews)
Ratings by Demographics
This rating reflects the overall rating of Roehl Transport and is not affected by filters.
Reviews about "communication"Return to all Reviews
- 1.0Sep 5, 2018DriverCurrent Employee, less than 1 year
There are no good reasons to work here. They talk the talk but dont walk the walk. They treat drivers like freight and not human beings. Dont walk run from this company.
Dealing with management and proper communication. Also, the lack of respect given to drivers. Trainers know how to drive but have no clue how to teach.6Roehl Transport Response6y
If you are still a current employee, I encourage you to work with your Fleet Manager and your Fleet Operations Manager to develop a plan for your success. We literally put Driver Success on our Wall of Values, and, like Safety, they resonate throughout the organization.
- 4.0Apr 12, 2019SE Regional Owner OperatorCurrent Employee, more than 3 yearsConley, GA
Great Training, they will pay for your CDL School (no out of pocket) and they will pay you while you're in CDL school. If you live up to your contract you never pay a dime for training. A lot of fleet options and hometime options. Honest upper management, decent starting pay and owner operator pay. Can change fleets or fleet managers if your unhappy. They do try to make changes to benefit the drivers themselves and always try to improve things for us. Decent miles even for Regional routes. They try to keep you here if you're a good driver. They strive to be a very safe company.
Where you live usually will determine which fleet you can join and how often they can get you home. Lease program is not a good option for truck purchase with large balloon payments at the end. Some Fleet managers can ruin your experience here. Sometimes communication is not very good especially if your FM does not work weekends. Some driver trainers are not interested in actually training students, but the money the make trying to team drive with a student.3Roehl Transport Response5y
Thanks so much for taking the time to share your feedback with us. We encourage you to reach out to your leadership with any specific concerns so that we can help develop a plan for your success. We appreciate your comments!
- 3.0May 25, 2022Local Truck DriverCurrent Employee, more than 1 yearConley, GA
Good training and decent terminals with the exception probably being the Conley terminal. Paid cdl training and decent solo pay depending on your area and fleet.
Poor communication between dispatchers and drivers. Plans 'hopeful' loads and tries to get you to take them outside of appointment times. Fleet management are glorified call center agents that have safety department breathing down their neck to micromanage drivers. Company cares more about the load than drivers. Micromanagement from safety department on minor things. Inward facing cameras that they lie about being able to cover up over time.1Roehl Transport Response2y
I encourage you to share your concerns with your fleet manager or fleet operations manager. I know for a fact that we care about our teammates and the motoring public – that’s why Safety is our Cornerstone value.
- 1.0Nov 14, 2018OTR DriverCurrent Employee, less than 1 yearConley, GA
The only pro was paid training
Fleet managers and planning and customer service have absolutely the worst communication. I’m still in a broke truck even though I’ve lost a bunch of time and money and they claim they can’t find me a new truck but there are tons of them sitting around waiting on people who haven’t technically become an employee yet. I keep getting screwed around on my loads between them being canceled and supposed to be home in 2 days which I don’t see happening at this point. They don’t care about the driver and you can tell just go look at the salaries of office staff the shop and then look at driver pay.12Roehl Transport Response5y
Hello. I can tell you are frustrated. I know that I would be too, if I felt like I wasn’t being seen or heard by our company, and I too might be tempted to vent that frustration in a public sphere rather than working with my manager. I hope you’ll take my suggestions in the spirit in which they are offered – using our values of Driver Success, Mutual Support and Teamwork and Integrity. Here are a couple of things to remember and consider, and after you’ve read them, I hope you’ll take the time to contact your Fleet Manager or Fleet Operations Manager and develop a plan for your success. I’m glad you appreciate the paid CDL training, and congratulations on being accepted into our program. You might not know this: our acceptance rate is quite low. Second, we continue to work on our communications between individuals and departments to increase our efficiency. While I cannot speak for your specific situation, I can say that a core component of Driver Success is respecting your time. With regards to your truck, two things stand out. Despite the fact that our trucks are all basically two years old or less and we have a robust preventative maintenance program, trucks do still have issues. But, when they do, we measure the time the truck is in the shop in minutes while most other companies measure that time in days. You also mentioned that trucks are waiting around for people who are not employees. We prep trucks for new experienced driving teammates during the week. Those teammates typically start on a Thursday. And keep in mind that, just like you, every driver in our Get Your CDL program is hired on the first day – they are all employees. When someone is ready, we get them the equipment they need to do their jobs. I don’t have the insight you seem to have about office employee salaries. I do know that the top 50% of our driving teammates make more than $62,000 a year, and we have drivers making more than $80,000 a year. In addition to that, Roehl has raised driver wages numerous times in 2018, and we recently introduced a new pay plan that more closely resembles those that experienced drivers are familiar with. We offer performance-based pay plans because we believe performance is a choice and we believe that the best drivers should also be the highest paid. Finally, our leader, Rick Roehl, is both our CEO and a driver. Rick maintains his CDL and still pulls loads to stay close to the work our driving teammates do and to what our customers expect. Suggesting he doesn’t know what is happening with our company reveals you have limited or no knowledge of how our company works or how he leads. And it is that leadership that has produced one of the nation’s safest, most successful trucking companies. Again, I hope you will communicate with your managers and encourage you to develop a plan for your success as a part of TeamRoehl.
- 1.0Apr 13, 2023Class A Cdl Truck DriverCurrent Employee, less than 1 yearAppleton, WI
The driver’s are great people there safety department is great for helping, they have trainers who have less then a yr driving train you.
No communication FM’s are terrible1Roehl Transport Response8mo
If you have not already done so, please work with your fleet manager or fleet operations manager to develop a plan for your success. Roehl is built on values like Do the Right Thing & Driver Driven – we want you to be a successful member of our team!
- 3.0Feb 15, 2015OTR Truck Driver - Dry Van NationalFormer Employee, more than 1 yearEllenwood, GA
When starting from school this is a great place to get you on your way . The school they provide is one of the best. I found my own near home but the offered tuition reimbursement and their OTR training is not a lengthy one . I was out about 10 or 11 days then I was sent home or 3 days so home time was not bad for a newbie . Health benefits were the best i have seen and the cheapest premiums... Fleet mgr and all other office staff was polite and easy to talk to most of the time . The only reason I stayed for the year that I did was because of the other drivers ... The drivers became a family after from home .
Over micro-manage the drivers and Scrutinized everything the driver does (new and seasoned). Fleet managers lie and tell the drivers anything to get them off the phone . My biggest reason for leaving after a year with Roehl was when I was empty and sat with no plan for over 5 hrs ( witch happened a lot ) or more like 8+ hrs. Weekends and nights were the worst to get a hold of someone or anyone . I waited on hold several times after 5 pm for 30 + mins. before I just hung up and did what I felt best , then dealt with management in the a.m. You are sitting and wasting your clock most of the time . I was out 14 days and home 2 my choice and after they taxed the crap outta my check I never saw more then half of my earnings . I was national and stayed in the north east and I live in the mid south so I would dead head over 100 miles almost every home time . A common complaint from drivers I feel was lack of communication and respect from the office staff.9
- 4.0Oct 27, 2022Yard DriverFormer Employee
Safety job security good dispatcher's
Time management communication and shop timeRoehl Transport Response2y
Thanks so much for taking the time to share your feedback with us! We truly value your input.
- 5.0Jun 2, 2015Owner OperatorCurrent EmployeeMarshfield, WI
Trucking is a tough business. Understand that ALL trucking companies deal with the troubles that come inherently with trucking. As a Driver they worked with me 95 percent of the time. The other 5 percent I worked with THEM . Its give and take. Percentages are based on actual loads, not some random numbers. Equipment is A+. FM's keep you loaded. average 2800 miles a week. New truck drivers will love this company cause they know you gonna mess it up . The first six month program is designed so that WHEN you mess up its not detrimental to your paycheck . Scorecards doesnt count till after the first 6 months. Great facilities. Communication excellent . Excellent mobile app for turning in paperwork. ELOGS. Streamlined maintenance.
Nothing out of the ordinary that stands out. Notes to shippers and cons that get your there more efficiently need to be updated better.11Roehl Transport Response9y
Thank you for this great review and for being a valuable partner!
- 4.0Aug 14, 2022Class A Truck DriverCurrent Employee
communication is great they keep you going
low pay wish it was moreRoehl Transport Response2y
Thanks for taking the time to share your TeamRoehl experience with us. We appreciate your review!
- 2.0Sep 19, 2022Truck DriverFormer Employee, less than 1 yearGary, IN
communication is ok with dispatcher
dispatch are not well educated. low pay per mile.1Roehl Transport Response2y
Thanks for sharing your experience with us. We appreciate your feedback.