Rogers Communications Reviews in Canada | Glassdoor

Rogers Communications Canada Reviews

Updated July 19, 2017
178 reviews

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2.0
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Rogers Communications President and CEO Joe Natale
Joe Natale
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178 Employee Reviews

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Pros
Cons
  • Scheduling work life balance needs improving (in 71 reviews)

  • No Work Life balance, especially when projects have to work with off-shore staffs (in 21 reviews)

More Pros and Cons

  1. "Poor leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bilingual Customer Service Representative in Montreal, QC (Canada)
    Current Employee - Bilingual Customer Service Representative in Montreal, QC (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rogers Communications full-time (More than 5 years)

    Pros

    Salary, benefits are good, stock options, and 3 weeks of vacation to start. Medical, dental options were better à few years ago, however are still reasonable

    Cons

    The schedules are always changing, and until you have a few years under your belt, expect to work nights and weekends. The job can be quite stressful, clients are often unhappy. Management is mostly poor, there are a few standouts however

    Rogers Communications Response

    Jul 26, 2017 – Human Resources

    Thank you for your feedback, We are an agile environment that moves fast to keep up with the demands of the market and our front line employees play a key role in our success. We are working with... More


  2. "call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Doesn't Recommend

    I worked at Rogers Communications full-time (More than 5 years)

    Pros

    leading technology company , sift work

    Cons

    lack of employee assistant program . pay rate isnt competitive

    Rogers Communications Response

    Jul 26, 2017 – Human Resources

    Thanks for your feedback. We are proud to offer employees with a full-range of competitive benefits as part of our Total Reward offerings, including a comprehensive Employee and Family Assistance... More

  3. "Customer service rep (call-centre)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in Burnaby, BC (Canada)
    Former Employee - Customer Service Representative in Burnaby, BC (Canada)
    Doesn't Recommend

    I worked at Rogers Communications full-time

    Pros

    Good benefit. Good training. Good group of peers who you train with.

    Cons

    More pressure to sell than provide good customer service necessarily. The work itself is stressful.

    Rogers Communications Response

    Jun 26, 2017 – HR Summer Student

    Thank you for your thoughts. Our front-line sales professionals are equipped with the tools and training to recommend the most appropriate products to meet the needs of our customers.


  4. Helpful (1)

    "Sr Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Toronto, ON (Canada)
    Former Employee - Senior Manager in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Rogers communications is a Big employee. It has a good health benefit. It has talented employees.

    Cons

    Rogers Working environment is not the best. Some part of the company is very polarized and difficult to colaborate

    Advice to Management

    Investment on employees

    Rogers Communications Response

    Jun 14, 2017 – HR Summer Student

    Thank you for your review! Big changes are underway, and they’re intended to encourage more collaboration across the company. We’re investing in tools and technology to enhance our collaboration... More


  5. "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Rogers Communications part-time (More than a year)

    Pros

    Meeting new people is always fun, co-workers are very nice, Rogers retail stores are always nice to work in - great environment.

    Cons

    Pay just isn't good enough, you get way too many customers that want to do box-swaps and the job just gets tedious and far too repetitive. It really isn't challenging once you get a good understanding of how things work. For the amount you need to work / know the minimum wage pay is far too low in my opinion.

    Advice to Management

    My manager was fine, she did her job well.


  6. "Network Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer in Toronto, ON (Canada)
    Former Employee - Network Engineer in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Rogers Communications full-time (More than 10 years)

    Pros

    Employee 50 % discount on homephone, internet, cable tv, mobile phone. Newly renovated office. Helpful friends.

    Cons

    - Most of the time, no proper training provided for employee to do his job. You have to learn on your own.
    - Massive lay-off.
    - Poor management.

    Advice to Management

    "People are definitely a company's greatest asset. It doesn't make any difference whether the company's product is cars or cosmetics. A company is only as good as the people it keeps."


  7. "Rogers Communications"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Toronto, ON (Canada)
    Former Employee - Customer Service Representative in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good environment, team was great.

    Cons

    Poor management, does not care for employees

    Advice to Management

    Care about your employees

  8. Helpful (2)

    "Not trustworthy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Tech in Toronto, ON (Canada)
    Former Employee - Service Tech in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Rogers Communications full-time (More than 10 years)

    Pros

    Benefits
    Competitive pay
    Discount on services
    Ability to make more than base salary from sales
    Stock options
    Pension

    Cons

    - Management doesn't follow policy but disciplines employees who don't
    - Low level managers have too much hiring and firing power
    - Performance metrics are almost impossible to attain
    - Relies on customer surveys to gauge employee performance and refuses to acknowledge when a customer lies on a survery.
    - Low level managers have little respect for the people who report to them, and will throw you under the bus to save themselves every time.

    Advice to Management

    Low level management needs to learn to build a good relationship with direct reports rather than trying to impress upper management. This has created a toxic working environment.


  9. "sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Neutral Outlook

    Pros

    great location in downtown toronto

    Cons

    pay is not that great, hours not that great

    Advice to Management

    you need to pay us better


  10. Helpful (1)

    "If you absolutely need money take it, otherwise look elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in York Mills, ON (Canada)
    Former Employee - Technical Support Representative in York Mills, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Rogers Communications part-time (More than a year)

    Pros

    -office job
    -pay is nice
    -coworkers generally decent people
    -will lose weight because of stress
    -contemplate where you went wrong in life often
    -shared pain between coworkers is a great topic to chat about

    Cons

    -work is too much
    -customers are mean
    -facilities could be improved
    -technical training is not enough
    -system crashes are normal
    -responsibilities are too onerous
    -advancement requires lots of atrocious tasks and sucking up
    -management doesn't care about you only their stats
    -stats are calculated incorrectly and very hard to maintain
    -good luck taking weekends off
    -fear for your job everyday
    -work until 12am
    -if you're a female prepare to be hit on
    -if you're a male prepare to be hit on

    Advice to Management

    Try not screwing over employees and perhaps morale will increase. I understand though because you have families to feed. Too bad revenues are going to drop anyway.


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