Rogers Communications Reviews in Canada | Glassdoor

Rogers Communications Canada Reviews

Updated September 24, 2017
1,168 reviews

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3.5
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Rogers Communications President and CEO Joe Natale
Joe Natale
29 Ratings

1,168 Employee Reviews

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  1. Featured Review

    "Great place to build a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director Marketing in Toronto, ON (Canada)
    Current Employee - Director Marketing in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rogers Communications full-time (More than 3 years)

    Pros

    Challenging work, excellent workplace, smart people

    Cons

    Executional excellence in fast, complex workplace.

    Rogers Communications Response

    Jul 5, 2017 – Human Resources

    Thanks for your review! We couldn’t agree more. If you’re inspired and excited by challenging work, there is plenty of opportunity to grow a rewarding career here.


  2. Helpful (6)

    "Run away....FAST!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - N/A in Brampton, ON (Canada)
    Current Employee - N/A in Brampton, ON (Canada)
    Doesn't Recommend
    No opinion of CEO

    Pros

    Rogers IT pays non-management employees for overtime.

    Cons

    F/T salaries are poor. Long standing, loyal employees are at a disadvantage for promotions and equal pay. Poor general IT management. Lack of budgets for departments thus lack of necessary resources for employees. Lack of training. Rogers has made a huge investment in many different systems and technologies. It needs to focus on "one" strategy and simplify it's systems. Rogers uses too many contractors for the wrong reason. Contractors DO NOT bring any specialized skill, they are just another set of hands.

    Advice to Management

    Create an environment that fosters and breeds excellence by providing employees with the resources and comp they deserve.

  3. Helpful (5)

    "Rogers Communications is a horrible place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Centre in Kitchener, ON (Canada)
    Former Employee - Call Centre in Kitchener, ON (Canada)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits are great and you will need them... Rogers has a habit of making employees very ill.

    Cons

    Leadership is very sly. They twist your words and situations to suit their purpose. Very shady organization. You are constantly told how bad you are at your job (even when you are not). It's very demoralizing. You can never count on a raise as their policies set you up to fail so they don't have to pay you raises and bonuses.

    Advice to Management

    Realize that you have humans working for you. Stop making policies that cause employees to feel the need to cheat to get anything. Your style of management is why you cannot keep seasoned employees...and that is why customers can NEVER get their issues resolved when they call in. The phones are full of newbies who make mistakes because they treat employees so bad and people don't stay around.


  4. Helpful (1)

    "What aren't they doing wrong?"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Leader in North Surrey, BC (Canada)
    Former Employee - Shift Leader in North Surrey, BC (Canada)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The only pros to these jobs are that you get free movie rentals, and discounted phone service. Otherwise there is no reason to work at this level at Rogers, unless you only want to become at best an ASM in 10 years.

    Cons

    They keep their employees on a short leash, constantly watching them for errors and slip up, generally if you make a mistake, it isnt forgotten, and its never lived down. People have worked for the company and then made a simple mistake and quit from the heat they felt from upper management. This job is not for the faint of heart.

    Advice to Management

    Try listenening to every level of employee, not just the ones that have been with the company for 5+ years. Also, you may want to take a hard look at the Area Management, as they all have a tendancy to play God, and care very little about their employees rather than their bonuses and own reviews. Would be nice if they concentrated on making this a good place to be.


  5. Helpful (8)

    "Incompetence breeds more incompetence"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sourcing Specialist in Toronto, ON (Canada)
    Former Employee - Sourcing Specialist in Toronto, ON (Canada)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The pay is decent considering you don't do much. I saw so many people come in late, leave early, take long coffee, smoke and lunch breaks and then complain that they had no time to do their work.

    Cons

    A bunch of incompetent people who don't know how to do their job. They use consultants to do their own work and then pat themselves on the back for a job well done. Instead of managing their own company, they are constantly looking to see what the competition is doing so that they can copy others instead of being a leader.

    Advice to Management

    Reward performance not kissing ass. If people are unpopular with management, it could be because they are doing the right thing for the company and not kissing ass just to get ahead.


  6. Helpful (3)

    "Culture of Rogers"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Web Developer in Toronto, ON (Canada)
    Current Employee - Senior Web Developer in Toronto, ON (Canada)
    Doesn't Recommend
    Approves of CEO

    Pros

    - Good Benefits
    - Good working environment

    Cons

    - No communication from top to bottom, mainly one way from the top.
    - Poor culture and structuring, people are promoted not because of needs in the company.
    - Project success measurements are awful, based on sponsor likes instead of actual performance of project.
    - Too many outsourcing (over spent), either because of internal differences (internal satisfaction is really low), or just want to spend money.
    - Hugh gap between front-line needs and top management wants (wants to improve customer service, but don't know why things fall apart in the middle).
    - Poor conflict management between managers, department overlaps, different agenda. Resulting in lack of team work and execution.

    Advice to Management

    Not necessary the leadership of Nadir, but some people in the middle might need to improve skills. Either find more complimentary pieces for them (improve their communication, leadership, and etc.), or provide necessary management training.
    There are lots of great people, but mis-management can lead to departure of talents. Those who works with their heart. With new competition from both hardware (new wireless carriers) and software businesses (VoIP, Google, Skype), the culture might needs to be change from a dominate perspective to innovation and collaboration.


  7. Helpful (1)

    "Depends on the location"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Toronto, ON (Canada)
    Current Employee - Customer Service Representative in Toronto, ON (Canada)

    Pros

    I've seen plenty of people work at different locations and love their job; being in a very snobby neighborhood just makes the job more difficult

    Cons

    Managers and customers alike have literally no common sense in their minds; if you work full-time at one of these locations I suggest leaving the country

    Advice to Management

    Absolutely brutal, get your stuff together, have ONE SINGLE stream of information so that customers do not take their frustration out on unlucky front-line employees.

  8. Helpful (5)

    "Only reason to work here is because of the name"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Consultant in Toronto, ON (Canada)
    Former Employee - Technical Support Consultant in Toronto, ON (Canada)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - Health/Dental Benefits
    - 50% Discount on Rogers products
    - Well known brand name
    - Great for entry level work

    Cons

    - Office politics
    - No work/life balance at all
    - Work is very monotone
    - Little to no growth opportunities
    - Stats or customer satisfaction?

    Advice to Management

    We were told that customer satisfaction has always been #1 but, stats seem to be much more important. What good does brushing customers off the phone do in the long run? to meet your personal stats? It's alot easier to lose a customer than it is to gain one and, management does not realize this at all.

    Also there's people who've been here for 3, 5, or even 10 years and still on the floor. People are trapped and have nowhere else to go. Also it takes about 5 years to finally get A weekend (not both weekend days) and not work holidays.

    If you have no social life, a family or a significant other, then this is the perfect place for you to work!


  9. Helpful (10)

    "What a Mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Lots of young people who can tolerate the administrative chaos

    Cons

    Overlapping responsibilities
    Hard to find a person/team responsible for anything
    Administrative chaos (Very bureaucratic)
    Incompetent senior management
    IT knowledge- base was lost, because of mass firings, specialists leaving
    High stress environment
    No work-life balance


  10. Helpful (5)

    "Horrific department and company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Channel Marketing Coordinator in Toronto, ON (Canada)
    Former Employee - Channel Marketing Coordinator in Toronto, ON (Canada)
    Doesn't Recommend
    Approves of CEO

    Pros

    Rogers on your resume opens a lot of doors but at a price.

    Cons

    Incompetent Management - inability to separate personal issues from work issues, lack of professionalism.
    Consistent errors in pay - given run around numerous times about missing pay, paid months later and never given any additional compensation, told I had to wait and was SOL.
    Corporate greed - no investment in employees or retaining good people.

    Advice to Management

    Interpersonal skill development, learn how to manage your people, otherwise step down and promote someone who can do so!


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