Rogers Communications Reviews in Canada | Glassdoor

Rogers Communications Canada Reviews

Updated October 16, 2017
1,186 reviews

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1,186 Employee Reviews

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Pros
  • Good benefits, excellent entry level job with options for upward mobility if you excel (in 153 reviews)

  • Benefits, Work Life Balance, Environment, Location (in 55 reviews)

Cons
More Pros and Cons

  1. "Good work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Toronto, ON (Canada)
    Current Employee - Network Engineer in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Rogers Communications full-time (More than 5 years)

    Pros

    Good benifit, onsite gym facilities, great colleague

    Cons

    Limited growth, salary not necessary the most competitive


  2. "cultue of bullying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Rogers Communications full-time (More than 10 years)

    Pros

    solid internet, provides reliable internet service to customers

    Cons

    promotes and encourages bullying, tolerates psychopathy amongst it's managers and executives, over-priced which will hurt them long term because it destroys customer loyalty and retention

    Advice to Management

    psychologically test managers and executives to remove the psychopaths from steering the company away from short term profiteering. Don't be evil -- google buisness policy

  3. "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internship in Toronto, ON (Canada)
    Former Employee - Internship in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Rogers Communications (Less than a year)

    Pros

    Great culture + team

    Cons

    Need more team building

    Advice to Management

    Provide more learning experiences


  4. "Inside Sales Position, Lots of Turnover, Lack of Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Toronto, ON (Canada)
    Current Employee - Inside Sales Representative in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rogers Communications full-time (Less than a year)

    Pros

    If you maximize on your metrics and really do well, you could potentially make some good money at this company.

    Cons

    If you have a Manager who doesn't know what she is doing, then you are most likely to suffer.

    The job is hard enough, that without the support of your Manager, you won't survive or do well.

    Some Managers don't care about sales and only expect you to make dials. Which doesn't make sense, considering its a sales environment.

    The environment is depressing. They seem to hire and fire people all the time. I have heard of people getting paid after going on disability, only to be given a bill when they come back.

    The company will turnover 15x in a month.

    Lack of direction from the Senior management.

    subsidized benefits

    clear favourtism with managers and some of the sales staff, cause political issues.

    Managers often go out for smoke breaks but will get mad at you if you get back a minute later from Tim Hortons for your morning coffee.

    It is more of a call centre environment than a fun, interactive, collaborative sales environment.

    Advice to Management

    Some of your Managers are poorly trained. There is a lack of culture in your organization, especially on the sales side. You really need to find better ways of supporting your sales staff, essentially the people who are responsible for building the bottom line for your organization.


  5. "Statistician"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend

    I worked at Rogers Communications full-time (More than 3 years)

    Pros

    None that I know of

    Cons

    Horrible mismanagement, they do not understand what makes people want to work

    Advice to Management

    Let your employees do their job


  6. Helpful (3)

    "Life at Rogers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Marketing Manager in Toronto, ON (Canada)
    Former Employee - Digital Marketing Manager in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Rogers Communications full-time (More than a year)

    Pros

    -Compensation
    -Benefits
    -Fun work events
    -Beautiful new work space

    Cons

    -Not much work/life balance
    -Lots of politics
    -Very unorganized processes
    -Not enough credit where its due

    Advice to Management

    -Simplify processes
    -Don't over complicate projects
    -Needs lots of internal improvement

    Rogers Communications Response

    Sep 19, 2017 – Human Resources

    Thanks for your feedback. We’re continuing to make investments in the employee experience, from personal and professional development to workplace transformation. We’ll continue to make enhancements... More


  7. "CAREER DEV"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Montreal, QC (Canada)
    Current Employee - Anonymous Employee in Montreal, QC (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Rogers Communications full-time (More than 5 years)

    Pros

    Flexibility in Work Hours
    Benefits are great

    Cons

    Worst Management & Worst HR Manageent

    Advice to Management

    FAIR OPPORTUNITIES

  8. Helpful (1)

    "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in London, ON (Canada)
    Former Employee - Sales Representative in London, ON (Canada)
    No opinion of CEO

    I worked at Rogers Communications part-time (More than a year)

    Pros

    Decent pay and stock sharing plan.

    Cons

    Hard to advance career in retail stores.

    Advice to Management

    Learn how to coach people and monitor traffic rather than pressuring them to simply sell more.


  9. "Terrible."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kitchener, ON (Canada)
    Current Employee - Customer Service Representative in Kitchener, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rogers Communications part-time (More than 8 years)

    Pros

    The pay - if you're in the right department. Benefits are okay. Some co workers are good people

    Cons

    Everything else. I'm not even sure where to start.
    Dealing with irate callers who've been in the queue for an hour plus and expected to sell products to them. The company needs to hire more front line agents to lighten the load a bit and have happier employees/customers. The site director wonders why absenteeism is so high? Maybe it's because of the toxic environment that management/leadership creates. Expected to follow a script now that basically seems like a giant apology for being such a terrible company. Co-workers/mangers can be self centered/arrogant and down right useless. Dealing with abusive, entitled customers.

    Could keep going on about how horrible Rogers is, but I'm sure there is a limit to what can be written. Stay away if you value your mental health.

    Advice to Management

    Stop constantly pushing the company mistakes on your front line employees. Fix your policies and billing practices. Stop screwing over loyal customers with rate increases and system issues.


  10. "Outside Planning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Planner in Kitchener, ON (Canada)
    Current Employee - Planner in Kitchener, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Rogers Communications full-time (More than 10 years)

    Pros

    Good pay , pension plan, benifits

    Cons

    No benefits after retirement , not enough people to do the work

    Advice to Management

    Hire more fulltime people to do the work you want done.


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