Rogers Communications Reviews in Canada | Glassdoor

Rogers Communications Canada Reviews

Updated December 12, 2017
1,223 reviews

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1,223 Employee Reviews

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Pros
  • Good Work-Life Balance, pretty relaxed job (in 58 reviews)

  • Good benefits, excellent entry level job with options for upward mobility if you excel (in 155 reviews)

Cons
  • Scheduling work life balance needs improving (in 83 reviews)

  • long hours no work life balance (in 24 reviews)

More Pros and Cons

  1. "Rogers/ Fido"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Vancouver, BC (Canada)
    Current Employee - Customer Service Representative in Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Rogers Communications (More than 3 years)

    Pros

    Employee discount
    Location transferrability
    Health/dental benefits
    Monthly incentives

    Cons

    Responsibilities/expectations>compensation
    Poor management
    Customer satisfaction more important than employee satisfaction
    For every 10 things you do right, there is always that 1 bad thing that will receive the most attention

    Advice to Management

    Spend more time trying to build relationships with all your employees instead of just focusing on 1 or 2 that you are more comfortable talking to. Communicate product info and incentives to your sales reps before they expire. Understand how the programs work and learn how to use them instead of constantly relying on your reps and avoiding it until you have no other choice.


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Improvement in Toronto, ON (Canada)
    Current Employee - Process Improvement in Toronto, ON (Canada)
    Recommends
    Positive Outlook

    I have been working at Rogers Communications full-time (More than a year)

    Pros

    Rogers is a great place to work and offers good benefits

    Cons

    There is communication gap among teams

    Advice to Management

    Keep up the great work!

  3. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Toronto, ON (Canada)
    Former Employee - Marketing Manager in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Rogers Communications full-time (More than 8 years)

    Pros

    opportunity for movement within the company

    Cons

    you need to know the right people in order to get promoted.


  4. "Great Opportunity"

    StarStarStarStarStar
    Former Employee - IT Manager in Brampton, ON (Canada)
    Former Employee - IT Manager in Brampton, ON (Canada)
    Approves of CEO

    I worked at Rogers Communications full-time (More than 3 years)

    Pros

    Great focus on improving customer service under new CEO

    Cons

    Management needs to be more consistent in decision making.


  5. "Customer service Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Consultant in North York, ON (Canada)
    Current Employee - Customer Service Consultant in North York, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Rogers Communications full-time (More than a year)

    Pros

    Very consistent when it comes to you pay; can move around easily within the company

    Cons

    No as flexible and the communication with management needs some work


  6. "Good company"

    StarStarStarStarStar
    Former Employee - Customer Service in Burnaby, BC (Canada)
    Former Employee - Customer Service in Burnaby, BC (Canada)

    I worked at Rogers Communications full-time (More than a year)

    Pros

    The company provides good employee benefits

    Cons

    No career growth in the west coast


  7. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Floater in Pickering, ON (Canada)
    Former Employee - Floater in Pickering, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Rogers Communications full-time (More than 3 years)

    Pros

    Great benefits
    Consistent training
    Great pay
    Very culturally diverse

    Cons

    Work hours
    Stiff break times

    Advice to Management

    Empathy

  8. "Customer Service Consultant (Fido)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Montreal, QC (Canada)
    Current Employee - Customer Service Representative in Montreal, QC (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Rogers Communications full-time (Less than a year)

    Pros

    Good Coachings
    Team Leaders went out of their way to assist Representatives.

    Cons

    Call Volume can be too high

    Advice to Management

    Hire more people


  9. "Big company with innovative technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support Analyst in York Mills, ON (Canada)
    Former Employee - Tech Support Analyst in York Mills, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Rogers Communications full-time (More than 10 years)

    Pros

    Good health benefits; employee discounts; employee share accumulation

    Cons

    Low level management not always supporting their employees: they tend to respond to pressure from higher managemet. No life/work balance.

    Advice to Management

    N/|A


  10. "Ever changing and fast paced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Toronto, ON (Canada)
    Former Employee - Sales Manager in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Rogers Communications full-time (More than 5 years)

    Pros

    Constant challenges, learning opportunities, lots of talented people within the Business division, moves very quickly, great benefits and perks, beautiful offices

    Cons

    -There are a number of folks that are "clock punchers" and are not willing to go above and beyond for customers or coworkers

    Advice to Management

    Review HR policies associated with comp changes for internal role changes and promotions


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