Rogers Communications Reviews in Vancouver, BC | Glassdoor

Rogers Communications Vancouver Reviews

Updated December 28, 2017
65 reviews

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Vancouver, BC, Canada Area (Canada)

3.4
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Rogers Communications President and CEO Joe Natale
Joe Natale
2 Ratings

65 Employee Reviews

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Pros
Cons
  • Scheduling work life balance needs improving (in 84 reviews)

  • long hours no work life balance (in 24 reviews)

More Pros and Cons

  1. "Good company"

    StarStarStarStarStar
    Former Employee - Customer Service in Burnaby, BC (Canada)
    Former Employee - Customer Service in Burnaby, BC (Canada)

    I worked at Rogers Communications full-time (More than a year)

    Pros

    The company provides good employee benefits

    Cons

    No career growth in the west coast


  2. Helpful (1)

    "Client retention"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burnaby, BC (Canada)
    Former Employee - Anonymous Employee in Burnaby, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rogers Communications full-time (More than 5 years)

    Pros

    Steady employment, great people to work with

    Cons

    Way to much politics in and outside work, only promote talkers, not workers

  3. "Rogers/ Fido"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Vancouver, BC (Canada)
    Current Employee - Customer Service Representative in Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Rogers Communications (More than 3 years)

    Pros

    Employee discount
    Location transferrability
    Health/dental benefits
    Monthly incentives

    Cons

    Responsibilities/expectations>compensation
    Poor management
    Customer satisfaction more important than employee satisfaction
    For every 10 things you do right, there is always that 1 bad thing that will receive the most attention

    Advice to Management

    Spend more time trying to build relationships with all your employees instead of just focusing on 1 or 2 that you are more comfortable talking to. Communicate product info and incentives to your sales reps before they expire. Understand how the programs work and learn how to use them instead of constantly relying on your reps and avoiding it until you have no other choice.


  4. "retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Burnaby, BC (Canada)
    Former Employee - Sales Representative in Burnaby, BC (Canada)
    Doesn't Recommend

    I worked at Rogers Communications part-time (More than a year)

    Pros

    phone discounts, great coworkers

    Cons

    angry customers , works weeekdns

    Advice to Management

    more training


  5. "call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Doesn't Recommend

    I worked at Rogers Communications full-time (More than 5 years)

    Pros

    leading technology company , sift work

    Cons

    lack of employee assistant program . pay rate isnt competitive

    Rogers Communications Response

    Jul 26, 2017 – Human Resources

    Thanks for your feedback. We are proud to offer employees with a full-range of competitive benefits as part of our Total Reward offerings, including a comprehensive Employee and Family Assistance... More


  6. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Customer Service Representative in Burnaby, BC (Canada)
    Current Employee - Inbound Customer Service Representative in Burnaby, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rogers Communications full-time

    Pros

    Great corporate culture love it.

    Cons

    Hours are allover the map.

    Advice to Management

    Keep it up great job.


  7. Helpful (1)

    "Customer service rep (call-centre)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in Burnaby, BC (Canada)
    Former Employee - Customer Service Representative in Burnaby, BC (Canada)
    Doesn't Recommend

    I worked at Rogers Communications full-time

    Pros

    Good benefit. Good training. Good group of peers who you train with.

    Cons

    More pressure to sell than provide good customer service necessarily. The work itself is stressful.

    Rogers Communications Response

    Jun 26, 2017 – HR Summer Student

    Thank you for your thoughts. Our front-line sales professionals are equipped with the tools and training to recommend the most appropriate products to meet the needs of our customers.

  8. "Awesome company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Vancouver, BC (Canada)
    Current Employee - Account Executive in Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Rogers treats you well, great company to work for. stocks are a huge bonus and great room for promotion

    Cons

    I had a bad experience with my first senior manager.


  9. "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Vancouver, BC (Canada)
    Current Employee - Sales Representative in Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Rogers Communications part-time (More than a year)

    Pros

    Very laid back and easy going environment
    Flexible managers

    Cons

    A bit low paying compared to others

    Advice to Management

    Hard to leverage sales when there are other sometimes clearly more competitive offers


  10. "hard work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Burnaby, BC (Canada)
    Former Employee - Call Center Representative in Burnaby, BC (Canada)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Rogers Communications (More than 3 years)

    Pros

    awesome customers to deal with

    Cons

    minimum wage is given and hard work for little pay


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