Romano's Macaroni Grill Reviews | Glassdoor

Romano's Macaroni Grill Reviews

Updated April 17, 2018
358 reviews

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3.1
StarStarStarStarStar
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John Gilbert
25 Ratings

358 Employee Reviews

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Pros
  • good food, good people, good money for the location (in 31 reviews)

  • Great co-workers and great food (in 11 reviews)

Cons
  • Company is headed in a downward spiral to many upper management much managing been counters not understanding the business (in 13 reviews)

  • Long hours (15 plus) - no support from corporate or area director - running a restaurant with only 2 managers for over 4 months (in 10 reviews)

More Pros and Cons

  1. "Server"

    StarStarStarStarStar
    Former Employee - Server
    Former Employee - Server

    I worked at Romano's Macaroni Grill part-time (More than a year)

    Pros

    Great Place To Work Part Time

    Cons

    Only Part Time Work Year


  2. "Host"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Romano's Macaroni Grill part-time

    Pros

    great work schedule and flexible hours

    Cons

    some shirts can get really long

  3. "Pantry cooks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pantry in Waikoloa, HI
    Current Employee - Pantry in Waikoloa, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Romano's Macaroni Grill full-time (More than 3 years)

    Pros

    The reason I love to work at macaroni grill is because we all help each other and treat each other like family. Managers take care of us employees help one another out it's the best when we work together.

    Cons

    There are none at all I love my job.


  4. "Overall critique"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Line Cook in Fairlawn, OH
    Former Employee - Line Cook in Fairlawn, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Romano's Macaroni Grill full-time (More than 5 years)

    Pros

    Steady and busy most of the time. Made some great friendships in time there. Job makes you work to pace.

    Cons

    Expect too much from some employees , others don't match up. Texting, too much jaw-jacking sometimes. They eliminated smoke breaks last Fall. that was a problem if you were a non-smoker. Too much work, too many hours for too little money sums it up. management doesn't listen to criticism of problems and plays favorites to some people who are buddies. No review procedure or raises when I asked more than once.

    Advice to Management

    Start listening to hard working employees and stop worrying about profit and labor costs on I-phones, etc.


  5. "Work Here if You Want to Feel Like You're Part of a Family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Host/Hostess in Cerritos, CA
    Former Employee - Host/Hostess in Cerritos, CA
    Recommends
    Approves of CEO

    I worked at Romano's Macaroni Grill full-time (More than a year)

    Pros

    I worked at Macaroni Grill for a year and a half as a host/hostess. They hold a high standard for making guests feel a home, and that transcends into how you feel as an employee. The hostesses felt like a tight knit team to me, and all the other co workers supported everyone else as well. There's a reason they tag "Co-operative Support" on everyone's job title. For the most part, the restaurant was run in an organized way with set procedures. Hosts, Bussers, and Runners get tipped out on an hours worked, effort put in basis. They try to hold as many team events as possible, and not only do they recognize birthdays, but also yearly employment anniversaries.

    Cons

    My location was supposedly one of the top two busiest in the company, but somehow we still ended up overstaffed and they let people go early a LOT. They tended to maybe hire too many people or something, who knows. No one was getting actual full time hours unless they leeched every shift on Hot Schedules that was released. Once my hours got to sparse, I asked if I could start getting trained to eventually become a server. They agreed to do it, but never really committed. I had maybe two half-effort training shifts on food running and to-go's (which you have to learn before serve) and then they straight up stopped training me. I asked a few other times only to get cryptic answers on why they couldn't do it. Other than those issues, nothing majorly bad comes to mind.

    Advice to Management

    Organize your staff numbers and scheduling better, please. And if someone has worked there a long time and wants to move up, be clear about if you can/want to train them or not, then follow through.


  6. "Open"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Sandy, UT
    Current Employee - Server in Sandy, UT
    Recommends
    Positive Outlook

    I have been working at Romano's Macaroni Grill part-time (Less than a year)

    Pros

    Very good pay, fine dining

    Cons

    some people are hard to deal with

    Advice to Management

    None


  7. Helpful (2)

    "Corporate office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Romano's Macaroni Grill full-time

    Pros

    The majority of the company is fantastic.

    Cons

    They sell you on the company having great work/life balance, but the CEO works 80+ hours a week and expects you to work those hours, too. The HR team does more harm than good and there is no one to speak to if you are having any problems that need addressed without retaliation.

  8. "Catering and Special Events Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Catering and Special Events Manager in Charlotte, NC
    Current Employee - Catering and Special Events Manager in Charlotte, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Romano's Macaroni Grill part-time (Less than a year)

    Pros

    Great Management
    Freedom to pursue new clients
    Flexible Schedule

    Cons

    I love this place. They treat everyone as family.

    Advice to Management

    Expand Radius for New cients


  9. "Server/Training Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server, Server-Trainer in Anaheim Hills, CA
    Current Employee - Server, Server-Trainer in Anaheim Hills, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Romano's Macaroni Grill part-time (More than a year)

    Pros

    The fast paced environment allows employees to expand their comfortablity in the work place under stressful situations.

    Cons

    Poor management practices both per location, and corporate mandated prevents a fully satisfied employment team.

    Advice to Management

    Be more mindful toward employee expectations, and responsibilities. Demand less, and ask more. I’m such a stressful work environment, facilitate a comfortable outlet and backing not just for you guests, but for your employees as well.


  10. "Chef"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chef in Winter Garden, FL
    Former Employee - Chef in Winter Garden, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Romano's Macaroni Grill part-time (More than a year)

    Pros

    Very flexible with scheduling and time off.

    Cons

    Poor management and unrealistic job expectations.


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