Romano's Macaroni Grill Reviews | Glassdoor

Romano's Macaroni Grill Reviews

Updated February 10, 2019
387 reviews

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3.2
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John Gilbert
36 Ratings

Employee Reviews

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Pros
  • "Good food, easy to adjust schedule" (in 33 reviews)

  • "Great co-workers and great food" (in 11 reviews)

Cons
  • "Company is headed in a downward spiral to many upper management much managing been counters not understanding the business" (in 13 reviews)

  • "Long hours (15 plus) - no support from corporate or area director - running a restaurant with only 2 managers for over 4 months" (in 10 reviews)

More Pros and Cons

  1. "Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Worked with great people and had awesome guests

    Cons

    As a bartender you frequently are also in charge of 3rd party to-gos

    Advice to Management

    Keep doing an awesome job


  2. "Good job, poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Brandon, FL
    Current Employee - Server in Brandon, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Romano's Macaroni Grill part-time (More than a year)

    Pros

    Good tips (usually)
    Relaxed+Friendly environment usually (coworkers/customer)
    Understanding/reasonable management(usually)
    Good food

    Cons

    Not super well kept (issues computers/ticket printers are to be expected)
    Management issues corporate +store
    Severely understaffed(kitchen/managers)
    Frequent changes
    Inconsistent server staff(ie over/under staffed)
    Late cuts

    Advice to Management

    Switch to digital expo. Hire more cooks/train more managers

  3. "good company, great employers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Bartender
    Former Employee - Server/Bartender
    Approves of CEO

    I worked at Romano's Macaroni Grill part-time (Less than a year)

    Pros

    Managers were fantastic, and the food is good so I was confidant in what I was selling to customers.

    Cons

    Very understaffed, so working over 50 hours/ week was pretty standard


  4. "it a good company to work as a hostess"

    StarStarStarStarStar
    Current Employee - Hostess
    Current Employee - Hostess

    I have been working at Romano's Macaroni Grill part-time

    Pros

    the amount of hrs they give you.

    Cons

    pretty good environment to work .


  5. "Good"

    StarStarStarStarStar
    Current Employee - Server
    Current Employee - Server

    Pros

    Money is good when people are there

    Cons

    none except when no people are there


  6. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prep Cook/Dishwasher in Albany, NY
    Former Employee - Prep Cook/Dishwasher in Albany, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Romano's Macaroni Grill full-time (Less than a year)

    Pros

    Free food
    Good hours
    Always working

    Cons

    Manager was terrible
    No benefits
    Not really a lot of time for breaks


  7. "Needs help"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Romano's Macaroni Grill part-time

    Pros

    Relaxed atmosphere, friendly coworkers, flexible schedule.

    Cons

    Completely mismanaged. Not a lot of money.

  8. "Depends which one"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Host/Singer/Cashier/Server in Temecula, CA
    Former Employee - Host/Singer/Cashier/Server in Temecula, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Romano's Macaroni Grill part-time (More than 3 years)

    Pros

    I worked at two Macaroni Grills--one in Temecula, CA and one in Escondido, CA. In Temecula, the pros we're the tips on weekends bc of the wineries and thousands of white people wanting pasta after their tastings. In Escondido, the pros were that management actually cared about me and what hours I could and couldn't work.

    Cons

    Corporate has 0 idea what they're doing in terms of what customers actually want. They tend to take away things that people like then the servers get ripped for it. Additionally, the Temecula location was not great in terms of employee treatment.

    Advice to Management

    Listen to your customers, for God's sake.


  9. "Fine, not great"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Hours available, ability to move up, pay

    Cons

    Many changes came from corporate who clearly was not thinking from an efficiency perspective for their servers. Layout changes to restaurant made work less and less efficient as time went on. Electronic labor management tools used for scheduling staff left us with extremely inadequate coverage making for unhappy customers.

    Advice to Management

    Schedule more staff so servers were not spread as thin, can turn tables faster, and create a better customer experience


  10. "Server"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Romano's Macaroni Grill part-time

    Pros

    Good management and staff friendly

    Cons

    The servers that been there the longest get the biggest tables