Roots Canada Reviews | Glassdoor

Roots Canada Reviews

Updated March 23, 2017
118 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
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Michael Budman and Don Green
55 Ratings

118 Employee Reviews

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Pros
Cons
  • hard to move laterally within the company (in 5 reviews)

  • extreme sales goals, uncoordinated managers (in 6 reviews)

More Pros and Cons

  1. "Key Holder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Keyholder
    Former Employee - Keyholder
    Approves of CEO

    I worked at Roots Canada full-time (More than a year)

    Pros

    The discount is very rewarding if you are a fan of quality leather bags and leather shoes. Most leather products are made in Canada, which ensures high quality and satisfaction for consumers. There is extreme brand loyalty, which makes meeting sales goals much easier. There are no sales quotas, just goals, which are rewarded when met. There are often weekly incentive programs occurring with generous rewards.

    Cons

    The quality of their clothing has deteriorated a bit, as they began outsourcing their clothing production in recent years. Long-time consumers recognize this deterioration and are very vocal about their distaste.

    One of the CEOs is a bit difficult to please. Most employees are terrified of him. The other is quite pleasant. Good cop, bad cop type situation.


  2. "good"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good benefits, nice discount and good work environment

    Cons

    high turnover rate, make you buy clothes


  3. "I DO NOT RECOMMEND"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend

    I worked at Roots Canada part-time (More than a year)

    Pros

    - 50% discount
    - The only good thing about going to work was seeing the other staff members (not managers)
    - Okay hours

    Cons

    Management Team
    - had favourites
    - very unorganized
    - there was so much drama between the managers
    - very unprofessional
    - didn't let you talk to other staff even if the store was EMPTY

    (I would not recommend this job)

    Advice to Management

    GET A NEW MANAGEMENT TEAM!!!!!


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  5. "Sales!! Be prepared to Sell"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Toronto, ON (Canada)
    Former Employee - Store Manager in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Roots Canada full-time (More than a year)

    Pros

    - Company discount is fantastic, 50% on just about everything in the store
    - Get to wear Roots Hoodys and Sweatpants to work, easily the best part of the job
    - Laidback culture compared to other companies
    - Much of the product sold in the store is still made in Canada
    - Compared to other retailers, customers that shop at Roots are great

    Cons

    - Company sometimes sets outrageous sales goals, even on the typically slower traffic days of the week. staff are often expected to be on top of every single customer that comes into the store and to make sure every single customer that comes into the store to browse, leaves with a purchase. Be prepared, if management notices your sales are not meeting daily targets, you will have to answer for that and it may lead you to being written up
    - at times, there is lack or no transparency what so ever and sometimes upper management isn't always honest or doesn't communicate
    - Head office, DMs and Managers often play favouritism which can create a lot of politics and gets in the way of decisions.
    - Compared to a lot of other retailers, this company is often disorganized, changing their minds on a dime on operational decisions for example
    - These guys will try to underpay you even if you come with a lot of retail experience

    Advice to Management

    When you have good talent, Take the time to train them instead of cramming all of the training into employees heads in one day and then throw them into the fire
    Stop trying to underpay employees
    Time for a management shakeup


  6. Helpful (2)

    "In with the in crowd"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Roots Canada full-time (More than 3 years)

    Pros

    Ecological, humanitarian product production.
    Some great managers to work with - creative and fun people!
    Head office people were accessible and cooperative.

    Cons

    Too much unnecessary administrative work gets in the way of doing your job! When your shift is full of having to complete daily "get to know you" staff games and hourly reports, little time is left for actually completing tasks or selling product. Mid-shift staff meetings don't facilitate the workflow - they interrupt it.
    Cliquey. Through the grapevine, I frequently heard confidential personal information about people who were higher than me - e.g. who at head office was being let go and why, which managers were getting wrote up for what errors, who was having marital problems. I should not be privy to such information.
    Personnel issues were poorly dealt with. Instead of being confronted and corrected right away, staff members who were problematic or in need of further training were endured then suddenly fired or laid off for unrelated reasons. Attempts to address serious staff issues (employee harassment, assault, illness) were de-escalated and dismissed.
    Promises made to new staff members upon hiring (eg. bonuses, raises, relocation to a different store after training) were not followed up on, resulting in job dissatisfaction being common and poor retention of good employees. Employees who went "above and beyond" were taken for granted and not offered raises or promotions.

    Advice to Management

    Instead of being scared of head office staff, work /with/ them to do your job. They're not vengeful gods; they're people trying to do the same thing you are (i.e. selling the company's product). Convey your concerns to them, and ask for what you need.


  7. "Wonderful team, honest company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Roots Canada full-time (More than a year)

    Pros

    - Wonderful people
    - Still feels family owned even after acquisition (you'll often see the founders around the office)
    - Great discount and clothing allowances

    Cons

    - Not a lot of room to grow or move up in the company
    - Salary/benefits could be better

    Advice to Management

    Provide more opportunity to grow for your employees! Allow people the chance to move up and around if they want to advance, instead of leaving.


  8. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Toronto, ON (Canada)
    Former Employee - Retail Sales Associate in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    - friendly atmosphere
    - busy environment
    - overtime pay

    Cons

    - minimum wage
    - very early or late shift hours

    Advice to Management

    increase wages or benefits


  9. "Service Over Everything"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Roots Canada (More than a year)

    Pros

    Perks and alot of customer/retail services learnt.

    Cons

    Management are very strict with target sales and service therefore employee needs are not a priority


  10. Helpful (1)

    "Key-Holder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Roots Canada full-time

    Pros

    Pretty Good Employee Discount. 50% off everything including the leather bags that are made in canada.

    Cons

    They'll try to underpay you. Also for full time they demand completely open availability. I requested sundays off to go to church and they really didn't want to give it to me.

    Advice to Management

    Make sure all the stores are enforcing the Company policies. It sucks when a customer gets mad at you because your following the policy when another store didn't.


  11. "sales associate"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    50percent discount for employees. Coworkers are nice.

    Cons

    no commission. The manager wants to push sales too much.



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