Rosen Hotels and Resorts Reviews | Glassdoor

Rosen Hotels and Resorts Reviews

Updated September 21, 2017
48 reviews

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3.9
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Harris Rosen
35 Ratings

48 Employee Reviews

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  1. Helpful (1)

    "Food and Beverage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Rosen Hotels and Resorts part-time (More than a year)

    Pros

    The only reason I'm approving the CEO is because honestly I don't think he knows half of what goes on in his hotels anymore. The big bosses keep all that stuff away from him if possible because it would affect their bonuses if he actually started staffing his hotels correctly or paying people what they are worth.

    Cons

    -Will keep everyone but one of two people part time so they don't have to provide health insurance, yet schedule everyone full time hours. Why do certain people get insurance while others don't, yet they are working the same hours?
    -always understaffed
    -positions stay open for months because they don't want to hire someone, when the current employees can just pick up the slack. saves them money.


  2. "overworked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in Orlando, FL
    Former Employee - Bartender in Orlando, FL
    Doesn't Recommend
    Disapproves of CEO

    I worked at Rosen Hotels and Resorts part-time (More than a year)

    Pros

    coworkers were some great people

    Cons

    only hires part timers so they don't have to offer health insurance yet will work you full time hours
    management didn't know what they were doing

    Advice to Management

    clueless

  3. Helpful (1)

    "They don't care about there associates at all!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Officer in Orlando, FL
    Current Employee - Security Officer in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rosen Hotels and Resorts full-time (Less than a year)

    Pros

    they have none working here is for last resort or for people who have lost all hope in life..

    Cons

    All of them there management is really terrible....
    hourly wise none of there positions are worth it..

    Advice to Management

    pay more and u would get quality employees but at that pay rate what else can u expect from ur associates!


  4. "Boss that thinks he's God!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cook in Orlando, FL
    Current Employee - Cook in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Rosen Hotels and Resorts full-time (More than 5 years)

    Pros

    None. Maybe the experience to know what it means to have a crappy job.

    Cons

    They play with your emotions and your paycheck. There no such thing as a full-time position.

    Advice to Management

    Get a life! We are not your slaves, we are the one's that make you look good. Many times, we actually know more than you do!


  5. "Run like a family business, but you're family the owner doesn't like."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Receivable in Orlando, FL
    Former Employee - Accounts Receivable in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rosen Hotels and Resorts full-time (More than 5 years)

    Pros

    This is an easy place to get hired and start a career. Through hard or better quality work, it is easy to shine brighter than your peers. The culture is welcoming and warm from the start, making you feel like part of a family. As with most places I have worked, the company's legacy and beginnings are inspirational and motivational through the first years. Health insurance is cheap compared to other companies.

    Cons

    There is often little room for advancement. Pay is uncomfortably lower in all departments than industry averages. Management is deeply rooted and most in charge have been with the company for ten or even twenty years. This is bad for the adoption of new ideas or dynamic corporate strategies. They would rather promote a moldable yes-man who can cut costs than someone who could make the business run better.

    The culture has created an overwhelming feeling of resentment as more and more is asked of you for less rewards. For example, the company cut back bonuses, raises and benefits each time they expanded and during each economic downturn. They also cut back employee conveniences like breakfast in the cafeteria (even though you had to pay for what you ate). When business returned and profits recovered, benefits and bonuses never came back, neither did breakfast and raises we're cut in half. Health coverage is questionable because your only choice is to visit the Rosen-owned medical center.

    Finally, the entire company is run on horribly unreliable software. From reservations to accounting to convention planning, this software costs Rosen more money, man hours, guest and client recoveries than anything else under his roof. Every department relies on it to function. I have worked for many big companies that are stuck in this same situation. To be better, you can't be the same as everyone else.

    Advice to Management

    Cut costs with better and more efficient practices, not cheaper and less effective ones. Look to promote people who can challenge current methods, not just those who can follow the same outdated procedures. Reward performance, passion and creativity at every level. Pay attention to the inefficiencies in every required employee action; there are hundreds of unnecessary cost drivers in almost every employee's daily routine.


  6. "It's just all right..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Orlando, FL
    Current Employee - Manager in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Rosen Hotels and Resorts full-time (More than 8 years)

    Pros

    The benefits are great with low-cost health plan with amazing coverage. There are opportunities to volunteer. Team members are supportive and friendly.

    Cons

    The management is a toss-up as some managers handle their jobs better than others. The company encourages internal growth, but actual actions are different. I once interviewed for a position and was told not taken serious with 3 years in the hospitality industry after migrating from a similar field of 4 years.

    Management is inconsistent in disciplinary action. They are supposed to be step-by-step advancements; however, management frequently skips steps in the documentation when it is suitable to them and any write-up or higher punishment results in a freeze on transfer opportunities.

    If you leave your current position and you do not like the new job, management will work against you to prevent you from transferring to another department or transferring.

    There is a strong encouragement to participate in extracurricular activities, but management frequently schedules team members in a way that makes it very difficult to participate then if you do not participate you are criticized by your peers and management for not doing so.

    Advice to Management

    Be more consistent in handling documentation. Management should not be allowed to abuse documentation as a means to hold employees back.


  7. "Engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Rosen Hotels and Resorts full-time

    Pros

    They have excellent health benefits

    Cons

    Very little chance of upward promotion avaliable

  8. "get your experience and go"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Rosen Hotels and Resorts full-time (More than a year)

    Pros

    experience is the only thing you can get out of this company.

    Cons

    Schedule issues, Manager issues too many employees not working if you are not part of a click wont get too far. Pay is below average to competition.

    Advice to Management

    Actually work and check your employees and work areas.


  9. "Could Be Better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server
    Current Employee - Server
    Doesn't Recommend
    Approves of CEO

    I have been working at Rosen Hotels and Resorts part-time (More than a year)

    Pros

    Has all the resources to be better. Great associates to work with. Great money because it's a convental hotel. There were some incredibly smart and innovative individuals there who have potential to promote Rosen Hotel and Resorts as a world class hotel. Harris Rosen is a good man, and likes to instill good core values.

    Cons

    Management was terrible. Many people in management lacked substantial experience, but got lucky so they landed the job. Luckily there was a strong staff to make up where management lacked. Inconsistent money, if you're working on a tipped employee. Doesn't really give a chance for good employees to move up.

    Advice to Management

    Actually hire people with experience, and not just base off of interviews.


  10. "Alright."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Orlando, FL
    Current Employee - Server in Orlando, FL
    No opinion of CEO

    Pros

    People are very nice to work with and the benefits and pay are decent. Work hard and you will be praised,

    Cons

    It is very difficult to get into management unless you work your tail off for at least a year or two.

    Advice to Management

    Let everyone feel as if they have an opportunity to advance within the company. And also offer a couple more benefits.


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