Rosetta Stone Reviews | Glassdoor

Rosetta Stone Reviews

Updated May 1, 2017
315 reviews

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315 Employee Reviews

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Pros
  • Rosetta Stone is a great company that offers good managements, work life balance and competitive compensation (in 15 reviews)

  • convenient because I work from home, (in 14 reviews)

Cons
  • The upper management was not as good as they could be at making tough decisions or conflict resolution (in 34 reviews)

  • Ridiculous hours, terrible work-life balance (in 10 reviews)

More Pros and Cons

  1. Helpful (1)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Manager in Arlington, VA
    Current Employee - Manager in Arlington, VA

    I have been working at Rosetta Stone (Less than a year)

    Pros

    Opportunities exist for those who want them.

    Cons

    The company moves very slowly.


  2. Helpful (3)

    "Ok Company, Great People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager & Sales Director in Short Hills, NJ
    Former Employee - Store Manager & Sales Director in Short Hills, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rosetta Stone (More than a year)

    Pros

    You work with and meet some of the most interesting people every day.

    Cons

    Company showed little interest in employees. I was on a call when we heard around 300 people were getting laid off...that was the first time they heard about it, too.

    Advice to Management

    The box doesn't sell itself, especially years after people have heard of it and are expecting more. Be creative and adapt to what people want.


  3. Helpful (1)

    "Rosetta Stone is "ok"."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends

    I worked at Rosetta Stone (More than 5 years)

    Pros

    Great to work in very cultural setting with fellow employees around the world.

    Cons

    Management is not always open to listening to ideas.


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  5. Helpful (4)

    "Customer Care and Support - Toxic Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Harrisonburg, VA
    Former Employee - Anonymous Employee in Harrisonburg, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Rosetta Stone full-time (More than a year)

    Pros

    As with any company, you find cool co-workers. Good benefits, though costs went up the last two years substantially, but not really their fault.

    Cons

    I can only speak for the Customer Care Department, but this place was the most toxix place I have ever been employed at. Once people get in, they try to get out either through another department or externally. Management is horrid. I have never loathed going to work every day as I did here. You are micromanaged by incompetent management, whom you wonder how they got their positions. They have ridiculous metrics you need to meet and if you don't they are quick to put you on a corrective action or performance improvement plan (we called it customer care retention plan). It seemed as soon as you were able to apply internally to get out of the department, you were put on either one, which then you weren't allowed to apply again for another 6 months. Once on these corrective action plans or performance improvement plans, you were on eggshells. They are ready to fire at will. Look at the turnover in the last year, it's ridiculous.

    The only way you get out of the department is by luck, played office politics with management well enough, or have enough friends in other departments that can recommend you. This is most certainly not a meritocracy.

    Advice to Management

    Look at the management for the Customer Care and Support teams, they are a huge reason why you are having massive turnover, unhappy employees, etc.


  6. Helpful (1)

    "Great Company, Excellent Product, Hopeful Future."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Harrisonburg, VA
    Current Employee - Anonymous Employee in Harrisonburg, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Rosetta Stone full-time (More than 8 years)

    Pros

    Fantastic product, strong brand and (for the most part) great people to work with.

    Cons

    Company "strategies" often change and a disconnect between management and multiple departments seems to be par for the course.

    Advice to Management

    Keep things simple and stick to your strategies. The company needs leaders that uphold integrity, keep promises and listen more than talk.


  7. Helpful (4)

    "Ungrateful company and Worst IT department ...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Support in Arlington, VA
    Current Employee - IT Support in Arlington, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rosetta Stone (More than 5 years)

    Pros

    Good Brand Recognition, apart from that nothing good to say.

    Cons

    1. Even though they say, consumer business is not their priority, they give stay on bonuses and promotions for people in consumer marketing and layoff all IT department, who worked very hard to save business.

    2. They promote unworthy people to higher positions, who think that they can handle everything.

    3. Worst Healthcare benefits you would ever see.

    4. No investment into employee growth. Just work work and work.

    Advice to Management

    never think that, you can lose an entire team and still make operations work.


  8. Helpful (1)

    "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arlington, VA
    Former Employee - Anonymous Employee in Arlington, VA

    I worked at Rosetta Stone part-time (More than a year)

    Pros

    Working from home, steady schedule, pays on time, access to products

    Cons

    no room to grow, don't show a lot of interest in their employees


  9. Helpful (2)

    "inspiring coworkers, clueless management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Harrisonburg, VA
    Current Employee - Anonymous Employee in Harrisonburg, VA
    Recommends
    Negative Outlook

    I have been working at Rosetta Stone full-time (More than 3 years)

    Pros

    the people who work here are amazing, smart, creative and inspiring

    Cons

    it is not run by people who understand technology and it shows in the decisions that they make


  10. Helpful (5)

    "It was fun while it lasted"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Harrisonburg, VA
    Former Employee - Project Manager in Harrisonburg, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Rosetta Stone full-time (More than 5 years)

    Pros

    great people. you would be hard pressed to find a more talented, harder working group of people throughout the entire organization. The company believes in flex time, and offers good compensation. Annual bonus' and raises and when they hit a target or milestone, they celebrate.

    Cons

    5 rounds of layoffs in 2 years. lots of good hard working, productive people let go. Morale is low and the company direction really seems to be an afterthought. Product launches are not successful because they refuse to listen to the focus group studies they commission.

    Advice to Management

    I see that Steve is no longer leading the company, hopefully Mr. Hass can turn it around. You have an excellent resource of talent in the people who were let go through no fault of their own. many have moved on to new opportunities but I would hazard a guess that most still believe in the core of the company and still bleed yellow.


  11. Helpful (2)

    "Decent company, but behind the market and falling to the innovator's dilemma"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Harrisonburg, VA
    Former Employee - Software Engineer in Harrisonburg, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Rosetta Stone full-time (More than 3 years)

    Pros

    Rosetta Stone's people are kind, talented, genuine, and most of them joined the company to make the world a better place. The benefits are decent, and as of 2015, they added unlimited vacation time. Its many locations in the United States gives a cool opportunity for leaders and key contributors to travel all over.

    Cons

    Rosetta Stone's sales and marketing grew it into a world leader leading up to the 2008 market crash. Since then, it has put out isolated silos of innovation, and the technical staff were top notch. However, the main drivers of the organization became sales and marketing, along with public shareholders. Amidst this, the culture to promote, surface, and then fully execute on product and engineering innovation languished. As the economy shifted away, the company failed to capitalize on its world class brand and technology, and as consumers were slipping, sales and marketing only tightened their grip on product development. Today, the organization is mostly sales and marketing driven, with the whole product org reporting not to the CEO but to the President of E&E, and with the company subjugated under a "turnaround" regime led by John Hass and Al Angrisani. It may indeed succeed at the turnaround, but I fear that innovation in educational technology and pedagogy is now much more likely to happen outside of the company than within it.

    Advice to Management

    Rosetta Stone expanded to Seattle, Austin, and San Francisco under West Stringfellow's home-run make-or-break attempt to revolutionize product. These offices were driven by acquisitions and key hires. Is it worth holding onto these offices and all the overhead they represent?


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