Rosewood Hotels & Resorts Reviews | Glassdoor

Rosewood Hotels & Resorts Reviews

Updated October 14, 2017
95 reviews

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4.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Rosewood Hotels & Resorts Chief Executive Officer Sonia Cheng
Sonia Cheng
17 Ratings

95 Employee Reviews

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Pros
  • Working with foreigners from all around the world (in 3 reviews)

  • Free lunch provided in the cafeteria (in 3 reviews)

Cons
More Pros and Cons

  1. "Executive Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Rosewood Hotels & Resorts full-time

    Pros

    Company hires from within.
    Associate Eatery.

    Cons

    Management isn't the greatest.
    No job security

    Rosewood Hotels & Resorts Response

    Oct 20, 2017

    Thank you for taking time to write a review. At Rosewood it is important that we continue to promote from within and foster an environment of learning and growth. We are also glad that you enjoy... More


  2. "Cocktail Server"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Rosewood Hotels & Resorts full-time

    Pros

    Hard work for great money.

    Cons

    Management turnover was higher than employee turnover which created some conflicts.

    Rosewood Hotels & Resorts Response

    Oct 9, 2017

    Thank you for taking the time to write your review. I agree that the rewards for the hard work we put in can be very lucrative! Our Executive committee has goals that are directly linked to our... More

  3. Helpful (1)

    "Rosewood was a great learning opportunity."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Greeter in Menlo Park, CA
    Former Employee - Greeter in Menlo Park, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Rosewood Hotels & Resorts full-time (More than 3 years)

    Pros

    Great experience working here. I learned a lot from my peers and my managers. We work with LQA and Forbes standard in order to provide high quality service.

    Cons

    Some times it was challenging to work with some difficult guests. As it is a hug-end hotel and resort, guests come in with very high expectations. But it was a great opportunity to learn how to deal with different situations.

    Rosewood Hotels & Resorts Response

    Aug 2, 2017

    Thank you for taking the time to share your experience. It is employees like you who help drive the future of Rosewood. Please keep the feedback coming so we can continue to make Rosewood the best... More


  4. "Best hotel in the bay area!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Menlo Park, CA
    Current Employee - Anonymous Employee in Menlo Park, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rosewood Hotels & Resorts full-time (More than 5 years)

    Pros

    Good salary, high standards, fast career growth, great coworkers and the company is expanding all over the world. they treat you like individual. I've been working 4.5 years and I can proof it. I would like to be with them for many more years.

    Cons

    None, so far is great!


  5. Helpful (1)

    "Heart of Hospitality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rosewood Hotels & Resorts full-time (More than a year)

    Pros

    I have been working for Rosewood Mansion on Turtle Creek a little over a year now. What drew me to Rosewood Hotels and Resorts and the property was the essence of the brand and the passion for nurturing relationships reflected on the website. To date, I have not been disappointed! The associates are passionate about providing the highest level of customer service to every guest and members of the leadership team are also committed to providing a positive culture through training, teamwork and having fun. This in turns allows for an environment where associates feel like they are part of a family. It has been a pleasure to work for an organization that values people, personal growth and development and allows me the opportunity to work alongside associates who continue the tradition of service and excellence this property is known for.

    Cons

    None that I can think of at this time.


  6. Helpful (1)

    "Strong Bonds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rosewood Hotels & Resorts full-time

    Pros

    I have been working with the company for approximately 3 years and it has been an incredible journey that has taken to me to several of its locations. I love the company culture, the strong sense of Family and its emphasis on relationships. What more could you ask for with such a great environment and atmosphere. I am currently with the Rosewood Mansion on Turtle Creek and it is amazing, being the first hotel in the collection, it has a rich history, strong familial bonds and just an atmosphere of camaraderie and collaboration. Also lots of opportunities to grow and develop and work with a team that is committed to excellence.

    Cons

    None that I can think of

    Rosewood Hotels & Resorts Response

    May 15, 2017

    Thank you for your comments. We are excited and very proud that you feel a strong connection to the Rosewood culture. It is our desire that all associates have this experience. Rosewood Mansion on... More


  7. Helpful (1)

    "Assistant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Wonderful people, company and benefits

    Cons

    Not really any cons of the company other than pay

    Advice to Management

    None

  8. "Room service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Rosewood Hotels & Resorts full-time

    Pros

    Rosewood has very friendly associates

    Cons

    Sub standard pay for hotels in the area of a lower quality

    Rosewood Hotels & Resorts Response

    Apr 24, 2017

    Thank you for taking the time to write a review. We appreciate all of the feedback we get from our associates! We agree that we have the friendliest, most outgoing associates in the industry. We... More


  9. Helpful (1)

    "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rosewood Hotels & Resorts full-time

    Pros

    Great learning opportunities and a lot of development due to quick growth of the company.

    Cons

    No cons at this time. Company is growing quickly and allows for mostly pros!


  10. Helpful (1)

    "Gain Experience and Leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Menlo Park, CA
    Current Employee - Front Desk Agent in Menlo Park, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Rosewood Hotels & Resorts full-time (More than a year)

    Pros

    Great co-workers. Reasonable perks.

    Cons

    Awful pay in comparison. Understaffed.

    Advice to Management

    Pay comparison to other hotels in the area.

    Rosewood Hotels & Resorts Response

    Mar 9, 2017

    We value your feedback and Rosewood as a company strives to be competitive within the market at all of our property locations. Rosewood Sand Hill participates in numerous wage surveys annually. The... More


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