Ross Stores Reviews
50% would recommend to a friend
(9420 total reviews)
Barbara Rentler
58% approve of CEO
What people are saying about Ross Stores
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "people you work with are great!! an if you are lucky you will have a DM that is really understanding of the retail world" (in 376 reviews)
- "Managers are rude and could careless about you they only care about you getting to work." (in 374 reviews)
Ratings by Demographics
This rating reflects the overall rating of Ross Stores and is not affected by filters.
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Found 9,420 of over 10K reviews
Updated Dec 6, 2023
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- 5.0FEATURED REVIEWFeb 16, 2023Operations ManagerCurrent Employee, more than 3 yearsPerris, CA
Pros
Associates are always the priority when making decisions at all levels. Everything from schedules, training support, process improvements, etc. How the associate is impacted is always a factor in decision making.
Cons
If you don't like to be busy, and consistently on task, then this may not be the company for you. If you are looking for work and a daily sense of accomplishment, then you found the right place.
3 - 5.0Oct 27, 2023Retail Sales AssociateCurrent Employee, less than 1 year
Pros
Very understanding, active, energetic diversity friendly management.
Cons
Staff can have some more convenience.
1 - 2.0Nov 29, 2023Sales AssociateFormer Employee, less than 1 yearGainesville, GA
Pros
- Higher pay than most retail stores - Flexible schedule, especially if you're a college student - 20% discounts - Teaches you how to be humble
Cons
- Can expect to close at most 3 hours after closing - Majority of coworkers and customers are rude - Never any downtime - In most cases, you are promised by the company two 15-minute and one 30-minute lunches if you work 8 hours, but you end up with one 15-minute & one 30-minute lunches/one 30 minute lunches - Doing too much with how much you're getting paid - Unprofessional and unhappy coworkers and managers - Being graded on your quickness of being a cashier despite the majority of customers paying in cash and whenever you do an exchange, you have to wait for the manager on duty to give you permission on anything over 50 dollars - Whenever it was Senior Tuesday, customers would get mad at me for not automatically giving them the discount because they didn't ask for it in the first place and having to do an exchange
1 - 2.0Sep 15, 2023Senior Human Resources RepresentativeFormer Employee, more than 10 years
Pros
Employee discount And 100% remote Was a fantastic place to work once upon a time.
Cons
Pay Workload Supervisors never share anything positive. You only hear from them when you do something wrong Director is so far removed from daily practice that she has no clue what is happening. I asked her to do a checkin with others on the team to know what I was saying was true but she never did. Job has no appreciation. Only beat over the head with what you did wrong - even if it is minor. NEVER receive positive feedback unless it is a watered down comment made to the entire team during the call. Management will change the rules without telling you and then yell at you for not knowing. One supervisor is a bully but if you win her over you can get promoted even if not qualified. Second supervisor was promoted after having a wrongful termination case. Third can’t make decisions independently and has to ask others. Supervisors yell at you if you don’t update a case in 5 days but they go weeks without doing it. Diversity and inclusion only for some categories. They support military, women, blacks and Asians - but not Jews for some reason. I get you can’t support everyone but there still should be a level of respect for everyone.
10
Ross Stores Response3moWe are sorry to hear about your negative experience. It is disappointing that our company culture fell short of your expectations. With your permission, we would like to contact you directly to personally address your comments. Please email us at customer.service@ros.com with the best number to reach you at and we would be happy to give you a callback. Alternatively, you are welcome to call our confidential associate Alertline to discuss your comments. Thank you.
- 4.0Nov 16, 2023Sales AssociateFormer Employee, more than 1 yearPortland, OR
Pros
Coworkers are cool discount is pretty good every few months we got a 40% discount for a week
Cons
Majority of the time we were understaffed or some just walked around and didn’t do anything. Left after management changed, corporate sucks very strict about sales and people stealing, dress code too one visit from someone who works at corporate and she complained about coworkers hoodie for being unprofessional and said how do u expect to move up if u dress like that, had mangers on edge whenever they’d visit store had to be perfect customers complain about not having public restrooms even though we didn’t choose to do that. Corporate or higher up for store was mad we closed store early because of snow and made one manger come back and open again so don’t really care about their people only sales.
- 4.0Dec 2, 2023DirectorCurrent Employee, more than 10 yearsNew York, NY
Pros
The company does focus on having an inclusive culture. I can be myself at work and don’t have to worry about talking about my concerns.
Cons
Very top down culture when it comes to managing people. Everyone need three or four level of approval to make basic decisions.
1 - 1.0Nov 16, 2023FinanceCurrent Employee, more than 1 yearDublin, CA
Pros
Very stable, almost never layoffs, 3 days a week WFH for now.
Cons
THE TECHNOLOGY IS HORRIBLE AND OUTDATED. The tech is so bad and outdated it makes doing your job quickly and accurately nearly impossible, especially in finance. And you will still be expected to do everything perfect from the start without proper help or resources. Managers micromanage constantly, offer little help, and cater to every single outside request. The feedback from management is mostly negative and passive-aggressive rather than helpful and empowering. The analysts are put below everyone else and the company is ALWAYS put first before anyone's mental health. Yes, it is a stable company but the day-to-day is absolutely horrible and will CRUSH YOUR SOUL...RUN!
2 - 2.0Nov 1, 2023Front End SupervisorFormer Employee, more than 3 yearsChicago, IL
Pros
Loved working here, they put a lot of load on the cashier sometimes but I always handled processing and cleaning and cashiering at once that’s why I was promoted to lead
Cons
I was never scheduled back after my maternity leave was over I called several times to get back on the schedule and the manager kept giving me the run around saying he would let me know next week or call back in a few days, turns out he gave my position to someone else and just didn’t want me back because of my availability after having a baby. He made it clear to some employees and the word came back to me and of course it made sense he was always snappy and sassy like that to gossip and talk about employees or even customers after they would leave the store. The company tried saying I was denied my leave but I have proof stating my leave was approved.
1 - 4.0Dec 2, 2023Retail Store AssociateCurrent Employee, less than 1 yearAcworth, GA
Pros
20% employee discount lots of work to do
Cons
Training is confusing. One person will tell you one thing and another will tell you a different way. Wearhouse load is way to much on the staff. All the staff gossip about the new hires even managers
- 2.0Sep 3, 2023Retail Sales AssociateCurrent Employee, more than 1 yearAltamonte Springs, FL
Pros
- discount, especially the double discount every three months. - sometimes you get to snag the new stuff before other people. - my store in particular is good with time off.
Cons
- rude impatient customers. - understaffed, we usually only have one main cashier with one backup. - UNDERPAID. heavily. got started at 11, been here for over a year and now make 11.26. ridiculous. - cleaning up after grown adults is tiring after awhile. people don’t know how to put things back or put clothes back on the hanger/off the floor. - mentally exhausting dealing with disrespect from customers, especially when you’re barely getting paid minimum wage.
6
Ross Stores Reviews FAQs
Ross Stores has an overall rating of 3.2 out of 5, based on over 9,853 reviews left anonymously by employees. 50% of employees would recommend working at Ross Stores to a friend and 42% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
50% of Ross Stores employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Ross Stores 3.0 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Ross Stores to be management, career development, benefits and the cons to be workplace, culture.
