Ross Stores Reviews | Glassdoor

Ross Stores Reviews

Updated January 9, 2018
720 reviews

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2.0
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Ross Stores CEO Barbara Rentler
Barbara Rentler
94 Ratings

720 Employee Reviews

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Pros
Cons
  • Bad work life balance bad communication (in 88 reviews)

  • Some people don't like the hours I don't mind it since I'm a part time student (in 178 reviews)

More Pros and Cons

  1. "Would not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Portland, OR
    Former Employee - Store Manager in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Ross Stores full-time (Less than a year)

    Pros

    Work/Life balance. That's really all I can say.

    Cons

    Stores are a wreck. Horrible customer service standards.

    Advice to Management

    Advice would be a waste of time. Company is making money and that is all that matters.


  2. Helpful (3)

    "A "self-critical" company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer in New York, NY
    Former Employee - Buyer in New York, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Ross Stores full-time (More than a year)

    Pros

    Good Pay, Good Benefits, a few good people.

    Cons

    Before you read this review, please take a moment to watch the first 5 minutes of the 1st episode of Comedy Central's new show called "Corporate". You'll laugh at something they practice at their fictional company called "Confrontational Criticism". With all seriousness and no exaggeration, that scene captures the pure essence of what it is like to work at the NYC buying office. If your a prospective candidate, prepare to work your hardest, and embrace a culture shock that will probably rock your personal life mentally. The company however does have a successful track record and the bonuses were very nice : )

    Advice to Management

    Re-align your priorities in how you view your subordinates, how you plan on growing them and how you push them. Don't try to climb into their minds, simply utilize them for their strength and grow them at their own pace. Organic positive re-enforcement would be nice but the current initiative you have in place is just too robotic. Hire new management that are good people 1st and business drivers 2nd.

  3. Helpful (1)

    "Not bad for young employees - Terrible for leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Supervisor in West Valley City, UT
    Former Employee - Area Supervisor in West Valley City, UT
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Ross Stores full-time (More than a year)

    Pros

    The discount isn't bad, the hours are fairly flexible and it's very fast passed depending on the store location. Great job for younger people just starting out.

    Cons

    They push their store managers to hard, ask way more than anyone could really do and don't recognize employees well. A general manager shouldn't have to work 60 hours per week to make sure the DM isn't complaining. There is a lack of recognition for leadership. The company is making great money and only paying their employees $7.50 starting. You can't retain good people at that wage. Fast food restaurants pay more than that. You can't really live on that wage without government assistance or multiple jobs. They could afford to bump this up but they want to keep all of the company profit.

    Advice to Management

    Invest in your leaders
    Increase the wages
    Allow more labor hours so lines aren't so long and the work isn't terrible
    Stop cutting people back to 20 hours per week or less so you don't have to pay benefits


  4. "Just no"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Ross Stores part-time

    Pros

    Good starting job for High School kids, will motivate them to go to College and find something better.

    Cons

    Very fast paced, less than 20 hours, crazy schedules, lots of pressure, timed work. Not worth it.


  5. "Not the Best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Louisville, KY
    Former Employee - Assistant Manager in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ross Stores full-time (More than 3 years)

    Pros

    Good benefits, raises for every year you have worked there.

    Cons

    Poor management, and costumer service. For as long as I worked there, it was rare to see a happy employee. Though the benefits were good, the micromanaging and perfectionist attitude made it difficult to work there.

    Advice to Management

    Listen to employees, be mindful of what goes on between employees during work hours.


  6. "You get a paycheck sooo..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Indio, CA
    Former Employee - Sales Associate in Indio, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ross Stores part-time (More than 3 years)

    Pros

    They have a 3-day 40% associate discount event, 3 times out of the year

    Cons

    Slave labor. Jk! But they basically pay you nothing and expect you to do everything.

    Advice to Management

    If you see your crew struggling and the customers getting upset, maybe get out of the office and lend a hand?


  7. "Retail Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ross Stores part-time

    Pros

    Great discount of 20% and sometimes 40%

    Cons

    No other benefit and the salaries are too low

    Advice to Management

    Increase minimum wage

  8. "A place where everyone doesn't do their share"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Calumet City, IL
    Current Employee - Retail Sales Associate in Calumet City, IL
    Doesn't Recommend

    I have been working at Ross Stores part-time (More than 5 years)

    Pros

    Associate discount is good enough to stay especially if you have children.

    Cons

    different mangers aren't aware of your availability and think that your are suppose to work beyond what you are scheduled.

    Advice to Management

    This would be for the Calumet city location: Every associate should be held accountable for their actions and their work. It is not fair that evening associates have to come in and clean behind cashiers that have been their all day and get to just leave at their scheduled time. Its also not fair for one associate to be expected to work harder and given more work to do than other associates.


  9. "The work is easy, the management is horrid."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Orland Park, IL
    Current Employee - Sales Associate/Cashier in Orland Park, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ross Stores part-time (More than 3 years)

    Pros

    Easy work, fast paced, room for growth, work in every area of the store, and friendly coworkers.

    Cons

    Managers doesn't know what they're doing, customers can be rude, upper management is rude, too many tasks at once, late closing times, coworker and manager gossip, lazy processes, customer clutter, no enforcement of rules, bad scheduling, lack of employees, and special treatment

    Advice to Management

    Tell your employees to enforce the no drink/food policy, have 3 cashiers ready instead of 2 or at least not have the secondary cashier be the fitting room attendee, if management gossiped less the employees would have a better time at work, there's some special treatment in the store that needs to stop and that includes upper management such as DM and ZD, be easier on us cashiers about the performance score, give us more time to finish tasks and give them one at a time if its time consuming, and give us more time to finish the store at night so we can get out at an earlier time.


  10. "Fast paced environment with growth opportunities and aggressive goals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ross Stores full-time

    Pros

    Fast paced environment, with opportunities for growth and further development

    Cons

    Aggressive goals, which can be very difficult to achieve resulting in poor work-life balance.

    Advice to Management

    Listen to the feedback of store teams and allow them more control in implementing new strategies, based on their front-of-the-line knowledge and regular customer interaction


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