Roto-Rooter Reviews | Glassdoor

Roto-Rooter Reviews

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Found 186 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
43%
Recommend to a Friend
64%
Approve of CEO
Spencer Lee
88 Ratings
Pros
  • "Great company to work for they really take care of there employees(in 12 reviews)

  • "Great benefits and paid time of along with loads of overtime>(in 11 reviews)

Cons
  • "regional management micromanages locations, 24/7 operation(in 7 reviews)

  • "Sometimes you had to work long hours(in 6 reviews)

More Pros and Cons
  1. Featured Review

    "Fantastic Company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Roto-Rooter full-time for more than a year

    Pros

    I absolutely loved my time at roto-rooter. My franchise ran very well, and I was sad to terminate my employment as an Office Assistant

    Cons

    Pay - but that's okay. This job allowed me a lot of freedoms which other companies would not.

    Roto-Rooter2018-07-05
  2. "Best plumber business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Roto-Rooter

    Pros

    This is the best plumber business

    Cons

    This is the best company

    Roto-Rooter2018-07-25
  3. "Fun place to work with regular perks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Dispatcher 
    Recommends

    I worked at Roto-Rooter full-time for more than a year

    Pros

    The job itself is super easy. The environment in the call center is laid back and the majority of the employees are a pleasure to work with. Gift card giveaways, catered meals, and work day bbq's are just some of the perks.

    Cons

    They love to feed you, so make sure you exercise regularly.

    Advice to Management

    Keep up the good work!

    Roto-Rooter2019-04-22
  4. "Amazing plumbers and management but ridiculous overhead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Plumber Tech in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Roto-Rooter full-time for more than 3 years

    Pros

    You make what you are worth

    Cons

    Commission based pay works but unpaid anything is not good management of resources.

    Advice to Management

    The only flaw considering plumbing is hard work is unpaid work. If you can’t afford or manage to pay at least minimum wage for going to calls or estimates, what is the point of sending assets and resources to that location. Rough estimates should be given over the phone by admin but acknowledged that a diagnostic must be done to fully understand the nature of the plumbing issue. Your toilet only won’t drain? Your toilet...

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    Roto-Rooter2019-04-13
  5. "was ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Plumber in Corpus Christi, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Roto-Rooter full-time (Less than a year)

    Pros

    calls are always coming in

    Cons

    always pushing and have to take up tasks for others

    Advice to Management

    Get your stuff together

    Roto-Rooter2019-04-11
  6. "Love my job but corporate doesn't have a clue"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Administrative Assistant 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Roto-Rooter full-time

    Pros

    Office manger is great, so is the rest of the staff.

    Cons

    Corporate doesn't have a clue... At all, they are completely oblivious to how things are ran and how they need to be ran. It's a constant battle trying to get them to understand. Plus benefits are ok. Not a lot of PTO plus corporate limits you to using your sick pay. You can roll it over but you are only allowed to use 40hrs a year.

    Advice to Management

    Get with the program and listen to your branches struggles. It may help to reorganize people and maybe hire people who actually have experience in corporate duties and can make people follow through. It might do some good to put individuals on a action plan if they cannot do their duties.

    Roto-Rooter2019-04-16
  7. "Best company I have ever worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Plumber Drain Cleaner in East Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Roto-Rooter full-time for more than 19 years

    Pros

    Because Roto Rooter has the knowledge and the tools you can utilize to get your job done. By this far Roto Rooter had been the best company I have ever had the chance to work for. The last real honest meaning for a great mission statement.

    Cons

    Sometimes too corporate type thinking and customer shifting to the next day other then just going out to get the job done.

    Advice to Management

    Recommend following the mission statement to the fullest and upholding the best quality the customer can get.

    Roto-Rooter2019-03-08
  8. "Good pay for hard work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Plumber in Columbus, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Roto-Rooter full-time for more than 19 years

    Pros

    Choice of 4 10’s or 5 8’s My annual pay has been (taxable income) over 60k 401k with company match up to 6% Weekly pay (Tuesday’s)

    Cons

    Say it with me... ‘all hands on deck’ within the past few years they demand we work past our 40 hour week and come in on days off if it’s raining, snowing, too cold, too hot, etc. They say there is weather events so we must pitch in. I work to live not live to work. They threaten to write you up or fire you if you don’t come in. They have made me work over 14 days straight without a break before. They dock your pay when...

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    Advice to Management

    Provide better health insurance and consider the health of the technicians. Forced overtime with the threat of termination is bad for morale. Maybe turnover wouldn’t be as high if the employees felt heard and respected.

    Roto-Rooter2019-03-06
  9. "Long hours, poor pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Water Mitigation Sales in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Roto-Rooter full-time (Less than a year)

    Pros

    Free roto rooter khakis , shirts , jackets

    Cons

    Horrific compensation plan and poor training

    Advice to Management

    The 10K weekly close out quota is ridiculous. No commission for projects you sell under the weekly 10k Is disheartening and defeating. Hypothetically you can sell 45k worth of business in a month and not get one cent of commission. Not only is it wrong, it’s thievery. No wonder you have high turnover. It’s obvious an operations accounting type Put this compensation plan together. It’s not fit for sales people. My advice...

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    Roto-Rooter2019-03-16
  10. Helpful (3)

    "Co-Workers only good thing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lombard, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Roto-Rooter full-time for more than a year

    Pros

    Co-Workers are happy very family like environment

    Cons

    Company forces you to lie to customers, all they care about is money, there is no work/life balance there is no where to move up in the company when you work in the call center, you get a joke of a raise, sick time randomly disappears, dispatch and csr butt heads, definitely favoritism in the office from management, You are treated like a slave you have to maintain a make busy percentage that is almost impossible to maintain,...

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    Advice to Management

    None

    Roto-Rooter2019-03-10
Found 186 reviews