Roto-Rooter Reviews | Glassdoor

Roto-Rooter Reviews

Updated July 6, 2017
119 reviews

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3.2
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Spencer Lee
54 Ratings

119 Employee Reviews

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Pros
Cons
  • Long hours needed to be successful (in 5 reviews)

  • High turnover industry and higher health insurance costs (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Area Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager in Boston, MA
    Former Employee - Area Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Roto-Rooter full-time (More than 10 years)

    Pros

    Great company to work for.

    Cons

    None, surrounded by the right people, the sky is the limit.

    Advice to Management

    Get back to your proverbial "roots".


  2. "Office support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office in Los Angeles, CA
    Current Employee - Office in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Roto-Rooter full-time (More than 5 years)

    Pros

    Weekly pay. Benefits such as medical, dental and 401k.

    Cons

    Inconsistency and lack of knowledgeable Mgmt.

    Advice to Management

    To keep personnel apprised of matters that affect processes

  3. "Project coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Coordinator in Springfield, MA
    Current Employee - Project Coordinator in Springfield, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Roto-Rooter full-time (More than a year)

    Pros

    Its a great place to work.I enjoy my crew and superiors with room to advance to higher designations.

    Cons

    It could pay better and more responsibility would be appreciated.Need to think out of the box more to accomplish goals.


  4. "Tremendous opportunity for those willing to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Technician in Dayton, OH
    Current Employee - Service Technician in Dayton, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Roto-Rooter full-time (More than a year)

    Pros

    Endless opportunities to expand knowledge of the trade. Huge growth in the water restoration department. Many varied ways to increase your earnings.

    Cons

    Substantial personal investment required. Tools, Van, commercial insurance the list goes on.

    Advice to Management

    Promote from within whenever possible. The Dayton branch made one of the better senior plumbers a department manager and the positive impact has been substantial.


  5. "Great place to work and start a career!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cincinnati, OH
    Current Employee - Anonymous Employee in Cincinnati, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Roto-Rooter full-time (More than a year)

    Pros

    Paid training, help to get plumbing license, outstanding pay for someone starting out in a trade career. Much more than what I would have made in an apprenticeship program.

    Cons

    It's a dirty job some times.


  6. "My experience there was worth moving from another state to come learn the trade"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Drain Tech in Virginia Beach, VA
    Former Employee - Drain Tech in Virginia Beach, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    They put you in a 14week school if new to the trade. Great teammates and great money along with great customers who knew the name that basically sold the job itself

    Cons

    Management sucks and they don't know what they are doing when it comes to the techs. They are more for the customer than the tech so hard to justify anything with them and how you fixed the problem.

    Advice to Management

    Do plumbing for a week or two then you'll understand


  7. "Struggling Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager (Saleman) in San Antonio, TX
    Former Employee - Project Manager (Saleman) in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Roto-Rooter full-time (Less than a year)

    Pros

    Their goal is to actually help customers

    Typically a rather flexible work week if someone comes up and you need time to get it taken care of they usually help to achieve that.

    Cons

    even though there is a price book only about half follow it, otherwise you get whatever the price the plumber wants to charge. Which means if you called two plumbers out more than likely you will get different prices depending on if they want to do the work or not the price will reflect that. Also since they are all commission based they know how much they need or want to make on the work.

    They will try and force additional services on to customers at any expense, they have moved to having salesmen just show up without calling customers prior to their arrive and claiming they are partners or helpers of the plumbers but these guys don't have any plumbing knowledge.

    Advice to Management

    Ensure customers are always informed, call when on the way.

    Ensure plumbers are estimating off the price book, and not off their emotions

  8. "CSR not appreciated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Dispatcher in Santa Cruz, CA
    Former Employee - Customer Service Representative/Dispatcher in Santa Cruz, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Roto-Rooter full-time (More than a year)

    Pros

    Great Co-workers and busy atmosphere.

    Cons

    Not enough pay. $14 an hour is not enough to live on. They don't give paid vacations or bonuses. The job description does not entail half of what they expect you to do. It doesn't list typing up proposals . Making sales calls and following up on unpaid accounts.

    Advice to Management

    Pay your dispatchers and CSR's what they are worth. They give you calls and deserve a decent wage.


  9. "Good at first"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sewer and Drain Specialist in Norwalk, CT
    Former Employee - Sewer and Drain Specialist in Norwalk, CT
    Neutral Outlook

    I worked at Roto-Rooter (More than a year)

    Pros

    Freedom on the road, work your pace. When you want to make more miney you usually can.

    Cons

    Too many rules on how you get payed changed all at once and actually lowered my check. Ended in a lawsuit.

    Advice to Management

    Hope you start to realize the workers are the company's biggest asset. You treat them bad your company WILL go down.


  10. Helpful (3)

    "Excavation Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Excavation Coordinator in Atlanta, GA
    Former Employee - Excavation Coordinator in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Roto-Rooter full-time (More than 8 years)

    Pros

    I learned a lot about the business of plumbing and I met some good people.

    Cons

    Management is very racist. I did 10 years with the company and witnessed some of the worst discrimination and I blame myself for some of it, because I chose to say nothing about it. They kept you in fear of losing your job, while paying you a low salary. Never invited me to their functions, the only time I was able to go was when they needed help cleaning up. And the one time I was able to go I had to sit in the car with a racist all the way to the location. I did it just to get out the office. I know for a fact that they have been sued for discrimination cases and lost. I spent too much time with this company that stepped over me for years. After I told them that one of there managers was a problem for the company, they waited til he was beaten by a former employee who was fed up with the disrespect from his manager. The man was put in an ambulance having seizures on his way to the hospital. I warned them, but they didn't listen and had to deal with this situation. I was asked to leaving a month later with a severance. After witness what I saw, I could only say I told you so. However, leaving that company was the best thing of my life. I wish I never started with them. 10 years down the drain.

    Advice to Management

    Numbers isn't everything. In order to build a team, you have to earn trust and that your company lacked.


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