Roto-Rooter Reviews

Pros

I absolutely loved my time at roto-rooter. My franchise ran very well, and I was sad to terminate my employment as an Office Assistant

Cons

Pay - but that's okay. This job allowed me a lot of freedoms which other companies would not.

Pros

This is the best plumber business

Cons

This is the best company

Pros

The job itself is super easy. The environment in the call center is laid back and the majority of the employees are a pleasure to work with. Gift card giveaways, catered meals, and work day bbq's are just some of the perks.

Cons

They love to feed you, so make sure you exercise regularly.

Advice to Management

Keep up the good work!

Pros

You make what you are worth

Cons

Commission based pay works but unpaid anything is not good management of resources.

Advice to Management

The only flaw considering plumbing is hard work is unpaid work. If you can’t afford or manage to pay at least minimum wage for going to calls or estimates, what is the point of sending assets and resources to that location. Rough estimates should be given over the phone by admin but acknowledged that a diagnostic must be done to fully understand the nature of the plumbing issue. Your toilet only won’t drain? Your toilet...

Pros

calls are always coming in

Cons

always pushing and have to take up tasks for others

Advice to Management

Get your stuff together

Pros

Office manger is great, so is the rest of the staff.

Cons

Corporate doesn't have a clue... At all, they are completely oblivious to how things are ran and how they need to be ran. It's a constant battle trying to get them to understand. Plus benefits are ok. Not a lot of PTO plus corporate limits you to using your sick pay. You can roll it over but you are only allowed to use 40hrs a year.

Advice to Management

Get with the program and listen to your branches struggles. It may help to reorganize people and maybe hire people who actually have experience in corporate duties and can make people follow through. It might do some good to put individuals on a action plan if they cannot do their duties.

Pros

Because Roto Rooter has the knowledge and the tools you can utilize to get your job done. By this far Roto Rooter had been the best company I have ever had the chance to work for. The last real honest meaning for a great mission statement.

Cons

Sometimes too corporate type thinking and customer shifting to the next day other then just going out to get the job done.

Advice to Management

Recommend following the mission statement to the fullest and upholding the best quality the customer can get.

Pros

Choice of 4 10’s or 5 8’s My annual pay has been (taxable income) over 60k 401k with company match up to 6% Weekly pay (Tuesday’s)

Cons

Say it with me... ‘all hands on deck’ within the past few years they demand we work past our 40 hour week and come in on days off if it’s raining, snowing, too cold, too hot, etc. They say there is weather events so we must pitch in. I work to live not live to work. They threaten to write you up or fire you if you don’t come in. They have made me work over 14 days straight without a break before. They dock your pay when...

Advice to Management

Provide better health insurance and consider the health of the technicians. Forced overtime with the threat of termination is bad for morale. Maybe turnover wouldn’t be as high if the employees felt heard and respected.

Pros

Free roto rooter khakis , shirts , jackets

Cons

Horrific compensation plan and poor training

Advice to Management

The 10K weekly close out quota is ridiculous. No commission for projects you sell under the weekly 10k Is disheartening and defeating. Hypothetically you can sell 45k worth of business in a month and not get one cent of commission. Not only is it wrong, it’s thievery. No wonder you have high turnover. It’s obvious an operations accounting type Put this compensation plan together. It’s not fit for sales people. My advice...

Pros

Co-Workers are happy very family like environment

Cons

Company forces you to lie to customers, all they care about is money, there is no work/life balance there is no where to move up in the company when you work in the call center, you get a joke of a raise, sick time randomly disappears, dispatch and csr butt heads, definitely favoritism in the office from management, You are treated like a slave you have to maintain a make busy percentage that is almost impossible to maintain,...

Advice to Management

None