RoundPoint Mortgage Servicing Reviews | Glassdoor

RoundPoint Mortgage Servicing Reviews

Updated November 28, 2018
154 reviews

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4.0
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Kevin Brungardt
97 Ratings

Employee Reviews

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Pros
  • "The pros would be the work/life balance and the employee engagement" (in 20 reviews)

  • "Work life balance, Great people and relaxed dress code" (in 9 reviews)

Cons
  • "This department is fairly new and still pushing through some minor growing pains" (in 12 reviews)

  • "These a lack of policies and procedures" (in 3 reviews)

More Pros and Cons

  1. Helpful (2)

    "Loan Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RoundPoint Mortgage Servicing full-time

    Pros

    high energy, young company with a lot of opportunity for growth. Great place to learn the ropes and have access to an experienced senior leadership team. Fantastic benefits package.

    Cons

    Nothing. They pay more than most and you control your own destiny.

    Advice to Management

    All In - All Win


  2. "Work environment"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    Pros

    Great team environment to be in.

    Great workplace environment.

    Great leadership.

    Cons

    Newer company, growing at a fast pace, it all comes with growing pains.

  3. Helpful (1)

    "Good Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at RoundPoint Mortgage Servicing full-time

    Pros

    Provided good experience, opportunities for upward mobility for some

    Cons

    Can be very cliquish, management stratifies themselves clearly above employees, hard to get honest feedback sometimes


  4. Helpful (3)

    "These reviews are fake - Mortgage Retention and LO dept will go out of business soon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Loan Officer in Charlotte, NC
    Former Employee - Mortgage Loan Officer in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RoundPoint Mortgage Servicing full-time (More than a year)

    Pros

    the company itself is great , lots of social events and good benefits

    Cons

    This is a lot, but please be aware that all LOs received a $20k pay cut in June and the comp plan in completely unrealistic. This department will surely shut down soon. They do not buy leads and have exhausted their own portfolio you will call the same lead dozens of times. If you are currently employed in the retention department and are not seeking other employment you will regret it.

    Advice to Management

    stop blaming the LOs for the companies poor choices. They're human and work hard for you.


  5. "Great Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Noneya in Charlotte, NC
    Current Employee - Noneya in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RoundPoint Mortgage Servicing full-time (Less than a year)

    Pros

    The managers and senior leadership are all very competent and listen to you. My personal manager is the best I have ever had and makes working here fun and efficient, making my life easier.

    Cons

    My specific role needs a better system of managing new and current projects.

    Advice to Management

    Keep on keeping on.


  6. "Working at RPMS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RoundPoint Mortgage Servicing full-time

    Pros

    Supportive of new ideas, great leadership, encourages out-of-the-box thinking

    Cons

    Newer company, growing at a fast pace, it all comes with growing pains.


  7. "Document Administration"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RoundPoint Mortgage Servicing full-time

    Pros

    The pros would be the work/life balance and the employee engagement.

    Cons

    They cons would be the unexperienced leadership.

    Advice to Management

    There are some good talent, experienced people here that you to do not used to create a better working environment.

  8. Helpful (2)

    "Do not work as a LO here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Consultant in Charlotte, NC
    Current Employee - Mortgage Consultant in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at RoundPoint Mortgage Servicing full-time

    Pros

    Pros for the company as a whole:

    - The new hire training is great.
    - They have an employee engagement team that really helps build morale. They coordinate different events for employees at work and and also throughout Charlotte. The Family Fun day was great this past summer.
    - Great additional benefits (401k match, pet insurance, legal assistant, maternity and paternity leave, etc.)
    - Philanthropy throughout the community (especially for children).

    Pros for the LO/ Loan Retention department:

    - The new LO training was awesome and very informative (they no longer offer this training, though... see cons).
    - The only pro to working as a LO here is that they give out prizes (gift cards, dinners, leave 2 hours early, etc.) depending on how many locks you get for the day and/or week.

    Cons

    Cons for the company as a whole:

    - Building 8 is old and a little dirty. It isn't aesthetically pleasing and renovated like building 6 because the company will be moving to a brand new building next year. So, right now if you work in loan retention or parts of HR, you're in a building that's not very pleasant.
    - The coffee is terrible and no coffee cups provided. You just have to have your own cup everyday.

    Cons for LO/Loan Retention department: (Where do I begin?)

    - If you want to work at Roundpoint, DON'T WORK IN THIS DEPARTMENT! YOU'VE BEEN WARNED!
    - First off, all LOs received almost a $20k pay cut from their base pay in June.
    - They will find a reason to write people up, fire them and/or force people out.
    - They laid off the Dallas team and some people in Charlotte in April.
    - They ran out of leads. So you're just calling the same people over and over.
    - Their rates are ridiculously high.
    - They feed the good leads left and inbound calls to the senior loan officers or whomever is a favorite, while everyone else struggles to get locks everyday.
    - The department blames the LOs for everything.
    - This department shut down before and is close to shutting down again. I give it a couple more months. I think that they're just trying to have the LOs squeeze out whatever refinance they can before they let everyone go.
    - If you put in your 2 week notice they will tell you to leave that day and you might not get paid for the next two weeks.
    - The turnover is high.
    - So many people have been fired or quit since they made all their changes in June.
    - Processors take 2-3 weeks to even touch your files and no one seems to care.
    - The morale isn't good. You can feel the negative energy in the office.

    Advice to Management

    To the LO department management: We are all humans, not just numbers. Treat your employees better. I was so grateful for this job when I started, but the department did a complete 360 in June 2018 when you made all of your policy changes. Also, you take away Margin Madness and our 80bps and ask what you can do to help us lock loans...? This department is a joke and I have never worked for a department that blatantly shows their employees that they don't care about them. We all can see what's going on behind the scenes with this department.


  9. "Vibrant and Energetic Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RoundPoint Mortgage Servicing full-time (More than 5 years)

    Pros

    RoundPoint has an energetic culture focused on the continued improvement of the experience of its customers and employees. The secret sauce at RoundPoint are the people who work there, dedicating everyday to the betterment of themselves and the company.

    Cons

    Nothing negative to say here...


  10. "Great company that will stretch and grow your skillset,"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RoundPoint Mortgage Servicing full-time (More than 5 years)

    Pros

    Very collaborative environment - You are definitely viewed as an owner within your business unit.

    Cons

    We sometimes run very lean - You will definitely earn your stripes!!!

    Advice to Management

    Make every attempt to remain cognizant of the pulse of your team.