RoundPoint Mortgage Servicing Reviews | Glassdoor

RoundPoint Mortgage Servicing Reviews

Updated January 11, 2017
11 reviews

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3.0
Star Star Star Star Star
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Kevin Brungardt
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11 Employee Reviews

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Pros
  • The company has so many opportunities for growth as well as learning that there is always the chance to get into another area and move up (in 9 reviews)

  • It is a growing company that will offer plenty of opportunity for those that really want it (in 11 reviews)

Cons
  • typical growing pains, but managed better than any other place I've worked (in 5 reviews)

  • Call center environment , not straight forward, bad training, and long hours (in 3 reviews)

More Pros and Cons

  1. "Servicing"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    small company, not difficult to move around

    Cons

    salary is not competitive for internal applicants


  2. "Triage Specialist"

    Star Star Star Star Star
    Current Employee - Triage Specialist in Charlotte, NC
    Current Employee - Triage Specialist in Charlotte, NC

    I have been working at RoundPoint Mortgage Servicing (More than a year)

    Pros

    Great People. Great place to start in the Mortgage Servicing Industry

    Cons

    Not much to say for Cons.


  3. Helpful (1)

    "Call Center Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at RoundPoint Mortgage Servicing full-time

    Pros

    Good opportunity for recent graduates in the call center
    Benefits are decent
    They try to engage all employees

    Cons

    Extremely difficult to make change as obvious as it is
    Lots of promises have fallen through over time
    Constant plans and commitments don't result in much
    Don't believe anything until you start seeing it happen

    Advice to Management

    Just way too much red tape to get any action taken. It takes constant failures before we take action


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  5. "Growing Company, Good Atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at RoundPoint Mortgage Servicing full-time

    Pros

    It's a smaller company that has grown consistently and has raised its profile within the industry. Most of Management is very accessible and seem open to communication with other departments. Benefits are good and the emphasis on employee engagement is recognized by employees.

    Cons

    Because it is growing, there sometimes seems to be a high rate of turnover within certain departments - depending on how the company seems to be doing. Also - not greater changes within the company aren't always communicated to the employees until they are happening - it seems.

    Advice to Management

    Keep doing what you're doing. But being more communicative about the ongoing changes could help everyone see the direction in which the company is headed.


  6. Helpful (1)

    "Portfolio Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Portfolio Specialist in Charlotte, NC
    Former Employee - Portfolio Specialist in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at RoundPoint Mortgage Servicing full-time (More than a year)

    Pros

    RoundPoint isn't a bad place to "work".
    The perks are simply having employment and the somewhat central location; Oh! and every month you get Free Cupcakes ( Birthday's). Thats about it company wise. You do however make some pretty cool friends as co-workers.

    Cons

    There is no cafeteria as previously mentioned, and the items in the vending area are definitely taxed at price. They have occasional food trucks that come, but it will be the same ones, all the time. Either Boone's BBQ or AllStar Cafe. The Employees are great! SOME of the Manager's are great, while others not so much. I say that because there are a lot of "Favorites" and if you aren't in with the "cool kids", you kind of don't matter. They continue to say that they are growing and still trying to make justifiable changes, but I disagree. This is why so many people are leaving and seeking employment elsewhere. Let's just say you get a job here... and your really good at your job, no matter how unhappy you are in your department, if you try to leave, the department manager will not let you leave or sign off on your transfer. So you are literally stuck.

    Advice to Management

    Be more open to suggestions and constructive criticism from those who really KNOW the industry, especially management.


  7. "Loan Administration"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - N/A in Charlotte, NC
    Former Employee - N/A in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Flexible schedules, No weekends, very little overtime

    Cons

    Office Culture, No cafeteria, Growth opportunities are limited

    Advice to Management

    Work to improve employee morale.


  8. "Roundpoint"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RoundPoint Mortgage Servicing full-time

    Pros

    Good start for customer service experience.

    Cons

    None, it's just not my career field to be in.

    Advice to Management

    Keep up the good work


  9. "Good entry level job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at RoundPoint Mortgage Servicing full-time (More than a year)

    Pros

    It was definitely a great entry level job for someone who just got out of school. Great people to work with and there is definitely an abundant opportunity to learn in all aspect of mortgage. In order to understand all of mortgage I think it is best to be part of the operations. They have all kinds of events during the 16 months I work there.

    Cons

    The pay was OK. When it was time for a yearly review and raise they did not give a good one although you had praised you for all your hardwork. As for personal growth, I did not see myself going anywhere in there at all at the time since RPM was also trying to grow. They were trying to have the least amount of people as possible and make one person work a lot but not compensate them. I felt like it was total work overload.

    Advice to Management

    Listen to your employees and compensate the employees for their hardwork.


  10. "Former Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Was exciting to work with a new company and see it grow, compensation was generous and they are flexible.

    Cons

    A lot of chaos and nothing was really properly in place as far as policies/procedures. Seemed to be a lot of favoritism.


  11. Helpful (1)

    "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Charlotte, NC
    Current Employee - Supervisor in Charlotte, NC

    Pros

    It is an upstart company that has a lot of growth opportunities.

    Cons

    Confussion. Promotions given due to the good ol' boy system.

    Advice to Management

    Do not promote based on the clicks and the people that are willing to throw people under the bus to get ahead.



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