RoundPoint Mortgage Servicing Reviews | Glassdoor

RoundPoint Mortgage Servicing Reviews

Updated December 7, 2017
63 reviews

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5.0
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Kevin Brungardt
52 Ratings

63 Employee Reviews

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Pros
  • RoundPoint really believe s in work life balance (in 9 reviews)

  • RPMS provides plenty of opportunity for growth and nurtures its employees (in 8 reviews)

Cons
  • RoundPoint is growing very fast so every now and then we will experience growing pains (in 10 reviews)

  • long hours, weekend work, stress (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RoundPoint Mortgage Servicing full-time

    Pros

    Fantastic culture for growing professionals

    Cons

    Growing pains as we continue to secure our place as a national contender in the mortgage arena.


  2. "Escrow Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Escrow Specialist in Charlotte, NC
    Current Employee - Escrow Specialist in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RoundPoint Mortgage Servicing full-time (More than a year)

    Pros

    Work/Life Balance, Not Attached to Phone, Schedule Flexibility, Employee Engagement, Culture

    Cons

    You only earn one PTO day per month instead of all PTO time being issued at the beginning of the year.

  3. Helpful (1)

    "Loan Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Officer in Charlotte, NC
    Current Employee - Loan Officer in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RoundPoint Mortgage Servicing full-time (More than a year)

    Pros

    The earning potential is definitely there. There are bonuses and regular salary so commission is not necessary.

    Cons

    The amount of hours and the time required is can be a struggle.

    Advice to Management

    Keep up the good work. Your dedication is what makes me want to come to work everyday.


  4. Helpful (1)

    "Great Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at RoundPoint Mortgage Servicing full-time (More than a year)

    Pros

    Supportive, Fun, Lots of Internal Movement, Career. Growth

    Cons

    Commute, Not enough Remote or Semi Remote positions, only 1 building renovated


  5. "A Great Place for Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Advocate in Charlotte, NC
    Current Employee - QA Advocate in Charlotte, NC
    Recommends
    Approves of CEO

    I have been working at RoundPoint Mortgage Servicing full-time (More than a year)

    Pros

    Very relaxed atmosphere as far as people and the dress code. I love that I can walk right up to my VP or CEO and have a conversation with them about just anything. RoundPoint really believe s in work life balance.

    Cons

    The company is still growing so there is room for growth in a few areas, one notable one is that there is no cafeteria to get healthy or hot food, just vending items.

    Advice to Management

    Keep an open door policy .


  6. Helpful (1)

    "ALL IN ALL WIN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager/Supervisor in Dallas, TX
    Current Employee - Manager/Supervisor in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RoundPoint Mortgage Servicing full-time (More than a year)

    Pros

    Work life balance, Great people and relaxed dress code

    Cons

    With all the growth we need more Office Space

    Advice to Management

    Always continue to care about your people


  7. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Dallas, TX
    Current Employee - Customer Service Specialist in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at RoundPoint Mortgage Servicing full-time

    Pros

    The culture is phenomenal. The employees are friendly, positive, hard-working, and goal-oriented. Overall, it's a great company to work for. The senior management plays a huge role in making your career their business and takes it to a personal level in that they really care about this company and your role in it. Also, the benefits are the main reason I chose this job over any other. They have Blue Cross Blue Shield health insurance options. Also, the location in Dallas is terrific-so convenient and everything is nearby. I love working at RoundPoint.

    Cons

    There is a strict policy of being in your current role for a year before being eligible to move up in the company, but even that is ok because such a policy makes it fair for anyone to be promoted after they've reached one year of tenure. When you start out, the newest CSRs are given the latest shifts (11am-8pm daily) and work noon-9pm on days where there the highest volume of payment calls like midmonth and end of month and the schedules aren't very flexible in the beginning at all because of the "shift bid" process based on both tenure and merit. It's super competitive to get a good shift and sometimes the other employees will literally ask you about your schedule to see how theirs compares.

    Advice to Management

    The Town Hall meetings are great and very motivational.

  8. Helpful (1)

    "Loving where you work is a blessing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Control Auditor in Charlotte, NC
    Current Employee - Quality Control Auditor in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RoundPoint Mortgage Servicing full-time (More than a year)

    Pros

    benefits, activities, culture, room for growth.

    Cons

    less pay than other servicers

    Advice to Management

    Keep pushing forward !


  9. "great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clientcorrespondene Letter Librarian in Charlotte, NC
    Current Employee - Clientcorrespondene Letter Librarian in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RoundPoint Mortgage Servicing full-time (More than a year)

    Pros

    great culture, work-like balance, leadership and advancement opportunities

    Cons

    training is a bit vague at times

    Advice to Management

    keep up the great work!


  10. Helpful (1)

    "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RoundPoint Mortgage Servicing full-time

    Pros

    Roundpoint has such an amazing culture! Its all about working hard and playing hard. Great engagement events and tons of growth opportunity.

    Cons

    no improvements needed at this time

    Advice to Management

    no improvements needed


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