RoundPoint Mortgage Servicing Reviews | Glassdoor

RoundPoint Mortgage Servicing Reviews

Updated September 11, 2017
115 reviews

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4.3
StarStarStarStarStar
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Kevin Brungardt
64 Ratings

115 Employee Reviews

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Pros
  • RoundPoint really believe s in work life balance (in 8 reviews)

  • RPMS provides plenty of opportunity for growth and nurtures its employees (in 8 reviews)

Cons
  • Growing pains of a young company, however, any issues associated are resolved over time (in 8 reviews)

  • Call center environment , not straight forward, bad training, and long hours (in 4 reviews)

More Pros and Cons

  1. "A Great Place for Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Advocate in Charlotte, NC
    Current Employee - QA Advocate in Charlotte, NC
    Recommends
    Approves of CEO

    I have been working at RoundPoint Mortgage Servicing full-time (More than a year)

    Pros

    Very relaxed atmosphere as far as people and the dress code. I love that I can walk right up to my VP or CEO and have a conversation with them about just anything. RoundPoint really believe s in work life balance.

    Cons

    The company is still growing so there is room for growth in a few areas, one notable one is that there is no cafeteria to get healthy or hot food, just vending items.

    Advice to Management

    Keep an open door policy .


  2. "Tax"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Doesn't Recommend
    Negative Outlook

    I worked at RoundPoint Mortgage Servicing full-time

    Pros

    Laid back environment, people, free food at lunch and learn.

    Cons

    Poor management, low paid, no growth

  3. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Dallas, TX
    Current Employee - Customer Service Specialist in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at RoundPoint Mortgage Servicing full-time

    Pros

    The culture is phenomenal. The employees are friendly, positive, hard-working, and goal-oriented. Overall, it's a great company to work for. The senior management plays a huge role in making your career their business and takes it to a personal level in that they really care about this company and your role in it. Also, the benefits are the main reason I chose this job over any other. They have Blue Cross Blue Shield health insurance options. Also, the location in Dallas is terrific-so convenient and everything is nearby. I love working at RoundPoint.

    Cons

    There is a strict policy of being in your current role for a year before being eligible to move up in the company, but even that is ok because such a policy makes it fair for anyone to be promoted after they've reached one year of tenure. When you start out, the newest CSRs are given the latest shifts (11am-8pm daily) and work noon-9pm on days where there the highest volume of payment calls like midmonth and end of month and the schedules aren't very flexible in the beginning at all because of the "shift bid" process based on both tenure and merit. It's super competitive to get a good shift and sometimes the other employees will literally ask you about your schedule to see how theirs compares.

    Advice to Management

    The Town Hall meetings are great and very motivational.


  4. Helpful (1)

    "ALL IN ALL WIN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager/Supervisor in Dallas, TX
    Current Employee - Manager/Supervisor in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RoundPoint Mortgage Servicing full-time (More than a year)

    Pros

    Work life balance, Great people and relaxed dress code

    Cons

    With all the growth we need more Office Space

    Advice to Management

    Always continue to care about your people


  5. "Is it a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at RoundPoint Mortgage Servicing full-time (More than 3 years)

    Pros

    Good location away from downtown

    Cons

    Lot of off-shoring happening.


  6. "Anonymous"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC

    I have been working at RoundPoint Mortgage Servicing full-time (More than a year)

    Pros

    Nice small company to work for

    Cons

    Management wants you to stay in your current roles


  7. Helpful (1)

    "Loving where you work is a blessing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Control Auditor in Charlotte, NC
    Current Employee - Quality Control Auditor in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RoundPoint Mortgage Servicing full-time (More than a year)

    Pros

    benefits, activities, culture, room for growth.

    Cons

    less pay than other servicers

    Advice to Management

    Keep pushing forward !

  8. "great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clientcorrespondene Letter Librarian in Charlotte, NC
    Current Employee - Clientcorrespondene Letter Librarian in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RoundPoint Mortgage Servicing full-time (More than a year)

    Pros

    great culture, work-like balance, leadership and advancement opportunities

    Cons

    training is a bit vague at times

    Advice to Management

    keep up the great work!


  9. "Great company providing lots of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at RoundPoint Mortgage Servicing full-time

    Pros

    Young, growing company that provides lots of opportunities for advancement. Great place to get exposure to numerous areas of the mortgage servicing industry - exposure that likely does not occur at larger servicers.

    Cons

    Supervisors were expected to be extremely involved at loan-level, which was difficult to do while also managing a team/department section.


  10. "small company with hectic work load"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RoundPoint Mortgage Servicing full-time

    Pros

    benefits are good for employees

    Cons

    Micro management, they watch the time very closely


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