Royal Bank of Scotland Reviews in United Kingdom | Glassdoor

Royal Bank of Scotland UK Reviews

Updated June 21, 2017
748 reviews

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United Kingdom

3.2
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Royal Bank of Scotland Group Chief Executive Ross McEwan
Ross McEwan
276 Ratings

748 Employee Reviews

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  1. "senior process associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Process Associate in Edinburgh, Scotland (UK)
    Current Employee - Senior Process Associate in Edinburgh, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Royal Bank of Scotland full-time (More than 3 years)

    Pros

    Best place to work with

    Cons

    Can take better management decision


  2. "Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Manchester, England (UK)
    Former Employee - Customer Service Advisor in Manchester, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Royal Bank of Scotland (Less than a year)

    Pros

    Great Training
    Lovely staff
    Relaxed environment
    Cheap cafeteria food
    Good job to tide you over as a new graduate

    Cons

    Not much room for progression
    Don't get to meet a lot of higher ups in the company
    Repetitive

    Advice to Management

    n/a


  3. "Great employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Associate in Manchester, England (UK)
    Former Employee - Business Associate in Manchester, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Royal Bank of Scotland full-time (More than 5 years)

    Pros

    - Great attitude to staff.
    - Respect issues of sickness and provide brilliant support.
    - Respectful benefit structure.

    Cons

    - Difficult to progress career when costs are being cut due to the state of the company.

    Advice to Management

    - Actively push staff to progress to retain for the future.


  4. "CICS Systems programmer & SME"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - IBM CICS Systems Programmer & SME in Edinburgh, Scotland (UK)
    Former Contractor - IBM CICS Systems Programmer & SME in Edinburgh, Scotland (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Royal Bank of Scotland as a contractor (More than a year)

    Pros

    Worked in RBS environment where I previously worked on a permanent basis.

    Cons

    Change process too to long and drawn out causing unnecessary delays in testing phases. I can see the justification for this in Production but not in the development environment.

    Advice to Management

    Reduce and streamline the change control process . These controls are in place to protect the production estate but employees are very critical of the delays caused in implementation due to the change processes


  5. "Goood"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester, England (UK)
    Current Employee - Anonymous Employee in Manchester, England (UK)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    high managements Keep filling their pockets

    Cons

    High management just think about themselves

    Advice to Management

    Keep filling their pockets


  6. "IT Location Manager"

    Star Star Star Star Star
    Former Employee - IT Risk and Control Manager in Edinburgh, Scotland (UK)
    Former Employee - IT Risk and Control Manager in Edinburgh, Scotland (UK)

    I worked at Royal Bank of Scotland (More than 3 years)

    Pros

    Very Good Company to work.

    Cons

    Need to be stabilize in Financial front.


  7. "Customer service CPB"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service CPB in Manchester, England (UK)
    Current Employee - Customer Service CPB in Manchester, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Royal Bank of Scotland full-time (More than 3 years)

    Pros

    Holiday pay, sick pay, pension, life insurance, disability cover, bonuses but they have now stopped on clerical level. Supportive management

    Cons

    Booking holidays a year in advance, late finishes, a lot of favouritism from the management with individual colleagues not fair with new opportunities, constant change to processes ect..

    Advice to Management

    To be fair to colleagues stop with favouritism.


  8. "internal auditor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Internal Auditor in London, England (UK)
    Current Employee - Senior Internal Auditor in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Royal Bank of Scotland full-time (More than a year)

    Pros

    Work life balance is very good, work from home possible, and good company discounts

    Cons

    Salary not competitive, cost cutting and cost reduction is affecting the company policy for travels.

    Advice to Management

    More development opportunities, by creating new roles, and making people progress.


  9. "Good pay, good work-life balance, no reward structure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Southend-on-Sea, England (UK)
    Former Employee - Sales Advisor in Southend-on-Sea, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Royal Bank of Scotland full-time (Less than a year)

    Pros

    In comparison to similar roles, the position was well paid and the hours I had to work per week, along with the shift patterns were pretty good.

    Cons

    As to be expected, the company is going through a huge period of change and uncertainty, and I felt that staff morale was usually last on their mind once these changes had been implemented.

    My training was all over the place due to poor management of my mentoring scheme, and I was also moved on to another during the first few months of being in the role due to efficiency savings. With all of this in mind, there was no consideration for how this impacted on my personal development, and often felt huge gaps had been left in my training, and also felt a bit left behind and forgotten about, whilst also still having a lot demanded of me.

    No personal recognition for good performance in terms of sales or service.

    I also felt there was a lack of company culture. Did not really feel a part of the business, or that I was particularly contributing to anything at all. I just came to work, did the job, and went home again.

    Advice to Management

    Appreciate that changes have an impact on staffs personal wellbeing, avoid implementing a "put up or shut up" mentality. Whilst some do enjoy working for the company and embrace the change, other people can find it difficult - there is resentment across all departments and within all levels of the organisation's hierarchy.


  10. "Current Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Security Analyst in Edinburgh, Scotland (UK)
    Current Employee - IT Security Analyst in Edinburgh, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Royal Bank of Scotland full-time (More than 3 years)

    Pros

    Good at supporting with personal issues, good team building exercises and allow you to undertake training which you may want to undertake.

    Cons

    Offshore as much jobs at possible, automate as much as possible, employee people who do not have the correct skill set to undertaken the role, throw up projects which are never going to be devliered, waste a lot of company on contractors who do not deliver, if a problem occurs RBS is very much a blame clutered company.

    Advice to Management

    Redcue the number of offshored jobs as it has a massive affect on the level of customer service to our customers. Improve the recuritment process and do a recrutiment review of people who has been in RBS for years and are not undertaken the job to a good standard.


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