Royal Caribbean Cruises Reviews | Glassdoor

Royal Caribbean Cruises Reviews

Updated August 17, 2018
628 reviews

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3.7
StarStarStarStarStar
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Approve of CEO
Royal Caribbean Cruises Chairman and CEO Richard D. Fain
Richard D. Fain
323 Ratings

628 Employee Reviews

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Pros
  • "I was paid to travel the world and experience some of the most amazing destinations" (in 46 reviews)

  • "A lot of places around the world" (in 32 reviews)

Cons
  • "Employees who experience work-life balance are less stressed and may more effectively contribute when they are working" (in 23 reviews)

  • "Long hours sometimes; Leadership in technology has been missing for years" (in 44 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Marketing in Miami, FL
    Former Employee - Sales and Marketing in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Royal Caribbean Cruises full-time (More than 3 years)

    Pros

    In-house opps and loyalty to staff

    Cons

    Mid to high positions hard to come by for outsiders


  2. "A great opportunity - if you can handle life at sea"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Royal Caribbean Cruises full-time

    Pros

    I was paid to travel the world and experience some of the most amazing destinations! Working with international teams and creating lifelong friendships and memories in this very unique role.

    Cons

    Living on a ship can be very challenging mentally and physically. You work 7 days a week and this position has contracts for 4 months at a time.

  3. "Great company, needs more people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lounge Technician in Fort Lauderdale, FL
    Current Employee - Lounge Technician in Fort Lauderdale, FL
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Royal Caribbean Cruises full-time (Less than a year)

    Pros

    The company is absolutely great, even through a family emergency they made sure I was taken care of. When I heard of a family member passing, they gave me satalite phone access to call home and coordinate my emergency return home. Then they gave me two weeks off to take care of family.

    Cons

    They are very short on stage staff and techs fleet wide. My ship is supposed to have 13 techs and currently has 8. We are exhausted and struggling to keep up the quality of the shows.


  4. "Sales and Service Trade Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Royal Caribbean Cruises full-time (More than 5 years)

    Pros

    Great pay, amazing benefits. awesome training staff

    Cons

    tenure gets first choice on schedules, even when they are the worst employees in the company. no accountability for the Florida office when they mess up and the Springfield office has to fix their mistakes.

    Advice to Management

    Listen to your employees and fire the horrible supervisors who play favorites


  5. "Security Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Supervisor in Miami, FL
    Former Employee - Security Supervisor in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Royal Caribbean Cruises full-time (More than 10 years)

    Pros

    It's heaven on the Ocean.

    Cons

    One should go on a cruise and see why i said so.

    Advice to Management

    Great energetic, enthusiastic and team work.


  6. "Business Development Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Development Manager in Miami, FL
    Current Employee - Corporate Development Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Royal Caribbean Cruises full-time (More than 5 years)

    Pros

    Forward thinking organization offering fair salary, excellent benefits, and opportunity for advancement.

    Cons

    Difficult to follow strategic plans as senior level management (AVP and above) were constantly changing.


  7. "Was a great company to work for until senior management messed it up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Engineer in Miami, FL
    Former Employee - Senior Systems Engineer in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Royal Caribbean Cruises full-time (More than 10 years)

    Pros

    Great colleagues and co-workers until management forgot their most important resource - the human resources!

    Cons

    too much politics and red tape. Silos everywhere.

    Advice to Management

    It was a good place to be. You have great people working there. Trust them to keep it that way.

  8. "Grear place, always improving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Royal Caribbean Cruises full-time (More than 5 years)

    Pros

    Focused on culture
    Benefits
    Great product
    Management is always looking at ways to improve and do better without cutting corners

    Cons

    There is improvement needed in Cross team communication as sometimes this causes additional work

    Advice to Management

    Keep investing in your employees both ship and shore. You have made great improvements in this area the past few years.


  9. "Overall, a really good work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RSS in Springfield, OR
    Former Employee - RSS in Springfield, OR
    Recommends
    Approves of CEO

    I worked at Royal Caribbean Cruises full-time (More than 3 years)

    Pros

    Really nice campus, with dining, weight & exercise room, walking paths. Offers advancement opportunities. Generally, the staff and management are really good people to work with.

    Cons

    Actual shifts worked can be awkward, and are set by a quarterly bid based on your department rank. The department ranking, unfortunately, relies heavily on performance metrics that have little bearing on the actual customer service you provided. The performance metrics can be easily "gamed" to improve your ranking, which the department supervisors tend to ignore because the better numbers make them look good to their managers. This does not improve morale in the rank and file. Pay rates for some skilled or supervisory positions are less than they should be.

    Advice to Management

    See my comments in "Cons": don't allow people to cheat on their performance metrics, revise the metrics used to be more meaningful, allow staff a reasonable amount of time to create notes, revise the shift bid process (maybe a minor tenure component? or shift rotations?), provide any annual increase in the base pay rate skilled positions as well.


  10. "Sounds like fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Royal Caribbean Cruises full-time

    Pros

    Get to travel. free food, free stay

    Cons

    working every single day, long hours, never ends, trapped on a ship

    Advice to Management

    Pay more shorter contracts


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