Royal Caribbean Cruises Reviews | Glassdoor

Royal Caribbean Cruises Reviews

Updated May 8, 2017
141 reviews

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3.0
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Royal Caribbean Cruises Chairman and CEO Richard D. Fain
Richard D. Fain
43 Ratings

141 Employee Reviews

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Pros
  • Crew members get to travel the world and work with people from over 50 countries (in 31 reviews)

  • At Royal Caribbean you get to work and travel the world at the same time and work with people from around the world (in 22 reviews)

Cons
More Pros and Cons

  1. "Things ain't like they used to be!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Royal Caribbean Cruises full-time (More than 8 years)

    Pros

    Fun industry (for some/most), great product line and product positioning.

    Cons

    The corporation has been successfully taken over by one or two key personnel who are in favor with the board, particularly the majority owners who are primarily concerned with stock price and the bottom line. Not that these aren't healthy concerns, but they are intent on branding their corporate team as a best of the best in the idustry, and they are leaving a lot of bodies in their wake.

    Advice to Management

    They wouldn't listen anyway so I won't bother.


  2. "Very Strict time restrictions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cruise Specialist in Springfield, OR
    Former Employee - Cruise Specialist in Springfield, OR
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Royal Caribbean Cruises full-time (More than 3 years)

    Pros

    Great Benefits! And a Free Cruise!!!

    Cons

    One major word Very Stressful!!!!
    What they have for handle time allowing you to take care of customers on the phone quite unrealistic for most agents. You cannot control how a service or reservation call is going to go and when there is one after another that takes time, your handle time goes up and you can get written up for going over the goals

    Advice to Management

    Up the Handle times so good agents don't get so stressed and then make mistakes.


  3. "Employment Reflections"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - State Room Attendant in Newark, NJ
    Former Contractor - State Room Attendant in Newark, NJ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Royal Caribbean Cruises as a contractor (More than 3 years)

    Pros

    To peopl from different background

    Cons

    Get to travel to different interesting places

    Advice to Management

    Do not quick to terminate people


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "lead waiter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Team Member in Miami, FL
    Current Contractor - Team Member in Miami, FL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Royal Caribbean Cruises as a contractor (More than 10 years)

    Pros

    see the deferential culture part of the world

    Cons

    long contract make miss familly


  6. "Marketing Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Miami, FL
    Former Employee - Manager in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Royal Caribbean Cruises full-time (More than 8 years)

    Pros

    Benefits, travel discounts, looks good on a resume

    Cons

    Political culture, back stabbing culture, no loyalty for long term employees

    Advice to Management

    Watch the politics and reward the hard-working, loyalty employees


  7. "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Miramar, FL
    Former Contractor - Anonymous Contractor in Miramar, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Royal Caribbean Cruises as a contractor (More than 3 years)

    Pros

    Work Life Balance
    Low level of Stress
    Very invested in the Agile Framework

    Cons

    Lack of strong management skills with clear company goals.


  8. Helpful (3)

    "Work life balance in IT is a thing of the past."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miramar, FL
    Current Employee - Anonymous Employee in Miramar, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Royal Caribbean Cruises full-time

    Pros

    Benefits are good and most co-workers are helpful and accountable.

    Cons

    Over the last year, Executive Management shows loyalty to the shareholders, but not the employees. Morale is very low!

    Advice to Management

    Appreciate your IT workers. The repetitive saying about being onboard with the vision or leave is really getting old! If all the IT workers decided to walk out, what would you have?


  9. "My Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pool Attendant, Housekeeping in Miami, FL
    Former Employee - Pool Attendant, Housekeeping in Miami, FL
    Recommends
    Neutral Outlook

    I worked at Royal Caribbean Cruises full-time (Less than a year)

    Pros

    Quite competitive salary on average in the industry. traveling to many places ard the world and meet new peoples from different countries with different cultures

    Cons

    Long working hours, 10 hours a day, 7 days a week, no day off, to much pressure on my experience as a pool attendant. to strict policy.

    Advice to Management

    More care to employees, reduce 1 or 2 hours working hours each day and at least 1 day off every week wud be greatly appreciated! wifi can be free for crew member or at least reduce the cost! company rule and policy cud be more flexible


  10. "Great experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Shore Excursions Staff in Miami, FL
    Current Contractor - Shore Excursions Staff in Miami, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Royal Caribbean Cruises as a contractor (Less than a year)

    Pros

    Travel the world. Save money on accommodation and food. In Shore Excursions you do excursions as inspection so time off the ship is also fairly cheap. Diverse environment.

    Cons

    Head office does not pay attention to its staff; no motivation -- no upward mobility. Expensive to use internet (about 4 for an hour, expires in 24 hours for minimum package). Food is not good. Being stuck on a boat can take a toll on you.

    Advice to Management

    Pay attention to staff and empower them.


  11. "2nd Purser Administration"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL

    Pros

    The company is employee oriented, nice to work in an international environment, lots to learn

    Cons

    Salary is not very good and their promotions are based more on seniority than competency.


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