Royal Caribbean Cruises Reviews | Glassdoor

Royal Caribbean Cruises Reviews

Updated December 11, 2017
548 reviews

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Pros
Cons
More Pros and Cons

  1. "Lost and found"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lost and Found in Miramar, FL
    Current Employee - Lost and Found in Miramar, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Royal Caribbean Cruises full-time (More than 10 years)

    Pros

    Great benefits and good cruise benefits

    Cons

    Hard to move up in company due to the length of employment by employees

    Advice to Management

    Hire me I’m expectional learn fast and have a great persona


  2. "Great Experience I will do it again"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Royal Caribbean Cruises full-time

    Pros

    you can save money while you travel

    Cons

    you far away of your family for long time

  3. "Loyalty agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loyalty Agent in Springfield, OR
    Former Employee - Loyalty Agent in Springfield, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Royal Caribbean Cruises full-time (More than a year)

    Pros

    Great company to work for a lot of employee appreciation events

    Cons

    A lot of sitting and little ability to get up for breaks


  4. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Royal Caribbean Cruises full-time

    Pros

    Room for growth. Great benefits. Friendly environment

    Cons

    Not many worth mentioning really


  5. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Royal Caribbean Cruises full-time (Less than a year)

    Pros

    It is an excellent company, for its service and treatment to the people, for its variety of Cruises and services.

    Cons

    No, I have no children and I have time available.


  6. Helpful (1)

    "favouritism, racism, females get faster promotions, management sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commis in New York, NY
    Former Employee - Commis in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Royal Caribbean Cruises full-time (More than 5 years)

    Pros

    if you are a manager or supervisor everything is pros for you, not so much for actual working people

    Cons

    management is to oversee the laborers but who is there to oversee the management? they do as they please making life difficult and there are too many of them

    Advice to Management

    management = more pay less work
    workers = less pay more work
    management leech of workers, whenever higher up corporates are on board you see the managers and supervisors running around otherwise they don't have much to do, only irritate and increase the workload for the actual working people


  7. "Hotel Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Hotel Management in Miami, FL
    Current Employee - Director, Hotel Management in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Royal Caribbean Cruises full-time (More than 10 years)

    Pros

    Very innovative , cutting edge, friendly, passionate and committed to excellence.Good benefits and structured four months on two months off cycle.

    Cons

    Need to be very flexible and available to work anywhere in the world

  8. "Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Royal Caribbean Cruises full-time

    Pros

    If you like feeling like a hamster on a wheel being watched constantly this is the job for you.

    Cons

    This job will make you hate people, corporations, phones, cruise ships, ships in general, even water.

    Advice to Management

    Stop treating the center like a machine and your employees as robots.


  9. "👍 place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Royal Caribbean Cruises full-time

    Pros

    Treats employees right, great ambiance excellent leadership

    Cons

    Moved to Weston. Should of stayed at the port


  10. Helpful (1)

    "Great Company Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Star Advocate in Springfield, OR
    Former Employee - Star Advocate in Springfield, OR
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Royal Caribbean Cruises full-time (More than 3 years)

    Pros

    Paid training, benefits, free cruise your 1st year, vacation time, PTO, opportunity for advancement, fun committees to help boost morale. On site gym, and cafe. Great co-workers.

    Cons

    Management at the call center level needs improvement; favoritism/nepotism is an issue, virtual desk top with non-local server with frequent known issues, out of date systems.

    Advice to Management

    Do not promote someone to a supervisor within a department for a job that they have zero training or experience in the job. On the Trade Support Service side utilize a monthly survey of all employees to get their opinion on their supervisor, do not wait until something is wrong as complaints get ignored, and do not rely on the "how do you feel about work today" survey. Be more consistent with information and policy changes- flip flopping not only makes it harder for employees to do their jobs but it reflects badly on the company.


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